Seasoned Social Media Strategist with expertise in Community Management and Trust & Safety. Innovative and adaptable professional dedicated to crafting compelling narratives. Passionate about social media and information dissemination.
Hi, I’m
Lisa James
Social Media Manager/ Community Engagement Specialist
London,WFT
Summary
Overview
13
years of professional experience
Work History
TikTokLondon, London
Trust and Safety Community Engagement Specialist
08.2020 - Current
Job overview
- Ensured legal compliance and safety for 1 billion users
- Developed and maintained security standards for safe online communities
- Enhanced content management strategy for short video platforms
- Collaborated with supervising departments for timely content management
- Conducted high-volume content moderation adhering to platform standards
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Awarded for Wellness Initiatives and efficient queue handling.
Denstu AegisLondon
Social Media Moderator
06.2019 - Current
Job overview
- Preserved and enhanced brand image, ensuring client loyalty
- Applied sound judgment in decision-making, escalating serious concerns promptly
- Monitored trends, staying attuned to current affairs and social media exposés
- Actively engaged with the online community, representing the brand voice
- Managed high-profile campaigns during the COVID-19 pandemic.
BadooLondon, London/Worldwide
Moderator
06.2019 - 10.2022
Job overview
- Investigated abuse reports and troubleshooted user issues minimum of 300 cases a day
- Upheld platform policies, safeguarded brand image, and resolved conflicts
- Proactively monitored trends and policy violations
- Utilised moderation tools for efficient content management.
Taylor and Goes
Social Media Content Coordinator
10.2017 - 01.2018
Job overview
- Implemented online marketing strategies across social media channels
- Created compelling content for promotions and re-blogging
- Curated brand-specific content, increasing engagement and traffic
- Wrote effective copy for various social brands.
- Developed original content using social listening and independent sources.
09.2016 - 05.2017
Job overview
- Career break to volunteer abroad.
Labson Bizizi Cine Kongo
Assistant Producer
08.2015 - 09.2016
Job overview
Ministry of Justice
Administration Officer
06.2014 - 08.2016
Job overview
Production Assistant
01.2014 - 08.2014
Job overview
Mama Youth Project
Junior Researcher
08.2013 - 11.2013
Job overview
IFF Research
Market Researcher
11.2012 - 08.2013
Job overview
A New Direction
PR & Comms Assistant
06.2012 - 11.2012
Job overview
Be Memorable
Social Media Manager
09.2010 - 10.2011
Job overview
Blur Group
Recruiter/Social Media Manager
06.2010 - 08.2010
Job overview
Education
Goldsmiths, University of LondonLondon
BA from English
01.2006 - 04.2009
University Overview
GPA: 2:1
Trinity CollegeLondon
11.2012 - 12.2012
University Overview
Arts Gold Award
University of East AngliaLondon
Introduction to Screenwriting
University Overview
Hackney Citizen: Introduction to Journalism (2014
Chartered Institute of Marketing
Web and Social Media Marketing
University Overview
Skills
Social media
Social Media Management
Online presence monitoring
Social media coordination
Planning and Coordination
Cultural Awareness
Team collaboration
Copywriting and editing
Online platforms knowledge
Research
Viral marketing
Timeline
Trust and Safety Community Engagement Specialist
TikTok
08.2020 - Current
Social Media Moderator
Denstu Aegis
06.2019 - Current
Moderator
Badoo
06.2019 - 10.2022
Social Media Content Coordinator
Taylor and Goes
10.2017 - 01.2018
09.2016 - 05.2017
Assistant Producer
Labson Bizizi Cine Kongo
08.2015 - 09.2016
Administration Officer
Ministry of Justice
06.2014 - 08.2016
Production Assistant
01.2014 - 08.2014
Junior Researcher
Mama Youth Project
08.2013 - 11.2013
Trinity College
11.2012 - 12.2012
Market Researcher
IFF Research
11.2012 - 08.2013
PR & Comms Assistant
A New Direction
06.2012 - 11.2012
Social Media Manager
Be Memorable
09.2010 - 10.2011
Recruiter/Social Media Manager
Blur Group
06.2010 - 08.2010
Goldsmiths, University of London
BA from English
01.2006 - 04.2009
University of East Anglia
Introduction to Screenwriting
Chartered Institute of Marketing
Web and Social Media Marketing
04.2012