Seasoned Social Media Strategist with expertise in Community Management and Trust & Safety. Innovative and adaptable professional dedicated to crafting compelling narratives. Passionate about social media and information dissemination.
Hi, I’m
Lisa James
Social Media Manager/ Community Engagement Specialist
London,WFT
Summary
Overview
13
years of professional experience
Work History
TikTokLondon, London
Trust and Safety Community Engagement Specialist
08.2020 - Current
Job overview
- Ensured legal compliance and safety for 1 billion users
- Developed and maintained security standards for safe online communities
- Enhanced content management strategy for short video platforms
- Collaborated with supervising departments for timely content management
- Conducted high-volume content moderation adhering to platform standards
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Awarded for Wellness Initiatives and efficient queue handling.
Denstu AegisLondon
Social Media Moderator
06.2019 - Current
Job overview
- Preserved and enhanced brand image, ensuring client loyalty
- Applied sound judgment in decision-making, escalating serious concerns promptly
- Monitored trends, staying attuned to current affairs and social media exposés
- Actively engaged with the online community, representing the brand voice
- Managed high-profile campaigns during the COVID-19 pandemic.
BadooLondon, London/Worldwide
Moderator
06.2019 - 10.2022
Job overview
- Investigated abuse reports and troubleshooted user issues minimum of 300 cases a day
- Upheld platform policies, safeguarded brand image, and resolved conflicts
- Proactively monitored trends and policy violations
- Utilised moderation tools for efficient content management.
Taylor and Goes
Social Media Content Coordinator
10.2017 - 01.2018
Job overview
- Implemented online marketing strategies across social media channels
- Created compelling content for promotions and re-blogging
- Curated brand-specific content, increasing engagement and traffic
- Wrote effective copy for various social brands.
- Developed original content using social listening and independent sources.
09.2016 - 05.2017
Job overview
- Career break to volunteer abroad.
Labson Bizizi Cine Kongo
Assistant Producer
08.2015 - 09.2016
Job overview
Ministry of Justice
Administration Officer
06.2014 - 08.2016
Job overview
Production Assistant
01.2014 - 08.2014
Job overview
Mama Youth Project
Junior Researcher
08.2013 - 11.2013
Job overview
IFF Research
Market Researcher
11.2012 - 08.2013
Job overview
A New Direction
PR & Comms Assistant
06.2012 - 11.2012
Job overview
Be Memorable
Social Media Manager
09.2010 - 10.2011
Job overview
Blur Group
Recruiter/Social Media Manager
06.2010 - 08.2010
Job overview
Education
Goldsmiths, University of LondonLondon
BA from English
01.2006 - 2009.04
University Overview
GPA: 2:1
Trinity CollegeLondon
11.2012 - 12.2012
University Overview
Arts Gold Award
University of East AngliaLondon
Introduction to Screenwriting
University Overview
Hackney Citizen: Introduction to Journalism (2014
Chartered Institute of Marketing
Web and Social Media Marketing
University Overview
Skills
Social media
undefinedTimeline
Trust and Safety Community Engagement Specialist
TikTok
08.2020 - Current
Social Media Moderator
Denstu Aegis
06.2019 - Current
Moderator
Badoo
06.2019 - 10.2022
Social Media Content Coordinator
Taylor and Goes
10.2017 - 01.2018
09.2016 - 05.2017
Assistant Producer
Labson Bizizi Cine Kongo
08.2015 - 09.2016
Administration Officer
Ministry of Justice
06.2014 - 08.2016
Production Assistant
01.2014 - 08.2014
Junior Researcher
Mama Youth Project
08.2013 - 11.2013
Trinity College
11.2012 - 12.2012
Market Researcher
IFF Research
11.2012 - 08.2013
PR & Comms Assistant
A New Direction
06.2012 - 11.2012
Social Media Manager
Be Memorable
09.2010 - 10.2011
Recruiter/Social Media Manager
Blur Group
06.2010 - 08.2010
Goldsmiths, University of London
BA from English
01.2006 - 2009.04
University of East Anglia
Introduction to Screenwriting
Chartered Institute of Marketing
Web and Social Media Marketing
04.2012
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