Lisa Jackman
Bourne,Lincs
Summary
Experienced professional with over 13 years in special educational needs (SEN) support, specializing in individualized approaches to foster engaging learning environments. Demonstrates strong commitment to personal growth and development, utilizing extensive knowledge to assist during challenging situations. Recognized for reliability, empathy, and approachability in building trust with students and families.
Overview
23
23
years of professional experience
Work History
CEO
Bourne2Shine
Bourne, Lincs
06.2020 - Current
- Online Support Group for local families that have children with additional needs or disabilities.
- Facilitated community engagement through coffee mornings since April 2021.
- Transitioned to fundraising initiatives in 2022 to host events with a team of five volunteers.
- Restructured group to focus solely on online support in 2023.
- Maintain an active online support network for approximately 500 local members.
- Group offers a safe space for support, questions, conversation, and community.
Occupational Therapy Assistant
Bursting With Potential
Peterborough, Cambridgeshire
05.2022 - 10.2025
- Implemented intervention plans and documented physical and cognitive condition changes for progress adjustments.
- Monitored patients during interventions, assessing progress, and adjusting plans as necessary. Whilst maintaining accurate reports for businesses and significant adults.
- Planned and Supervised intervention group activities to facilitate social interaction and peer collaboration. Encouraging both child and adult relationships for support, social well-being, and development.
- Adapted communication strategies for effective interactions with diverse patients.
- Conducted observation assessments to recommend modifications that would improve accessibility and inclusivity for the child.
- Trained junior and new staff to ensure knowledgeable and professional therapeutic support teams.
- Engaged with customers to understand needs and enhance service delivery.
- Redesigned CRM tool, created business rules, and implemented staff training and user support.
- Held the position of Clinical Customer Relations Manager, dealing with all clinical questions and concerns.
- Provided 1:1 intervention support to a range of patients with varing needs and abilities.
Branch Manager - South Kesteven
Little Miracles Charity
Bourne, Lincs
10.2018 - 06.2020
- Organised and facilitated many social gatherings, trips, and accessed suitable venues to socialise and create a supportive community.
- Managed organisational resources to meet operational needs while adhering to budgetary guidelines and quality demands.
- Recruited and hired staff, enforcing consistent policies across the workforce.
- Coordinated fundraising events, securing sponsorships and maximizing donations for charity.
- Established an online donation system, facilitating financial contributions from supporters.
- Maintained accurate records of donations to ensure compliance with charity regulations.
- Promoted public understanding of charity's mission through initiatives and community engagement.
- Conducted research on funding sources, preparing and submitting grant applications for support.
- Collaborated with local businesses for donation drives, expanding stock variety and community involvement.
Waitress
Angel Hotel and cafe
Bourne, Lincs
09.2016 - 11.2019
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Enhanced customer experience by serving each guest with sincerity and enthusiasm, contributing to a welcoming dining environment.
- Greeted new customers, answered initial questions and took drink orders.
- Resolved customer complaints with empathy, providing effective solutions to ensure continued satisfaction and positive experiences.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Documented customer orders, calculated bills and processed payments.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Organised silverware, linens, and condiments for efficient service.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Removed discarded trash and used dishes from customer tables.
- Built rapport with regular customers by remembering their preferences, delivering personalised service that encouraged repeat visits.
- Recognised and aided customers with special needs.
- Performed additional tasks to keep dining room running smoothly.
Sales Supervisor
3M Health Care Ltd
Loughborough, Leicestershire
12.2002 - 04.2012
- Developed and implemented sales strategies that increased market share within designated territory.
- Led sales staff to enhance strategies through competitions and personalised coaching plans, fostering a culture of continuous improvement.
- Managing, building, and maintaining relationships with existing and potential key customers, opinion leaders, and the hospitals and community locations.
- Strategic management and development of high-level relationships with key decision influencers and makers.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Utilised CRM software to track sales performance, customer interactions, and forecast future sales trends.
- Conducted comprehensive training sessions for sales staff, enhancing their product knowledge and sales techniques.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Maintained up-to-date knowledge of industry trends and advancements to inform sales approach.
- Managed sales team of 6, setting performance goals and strategies for attainment.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Developed innovative marketing campaigns to drive substantial sales.
- Organised trade shows and exhibitions, showcasing products and services to potential clients and industry professionals.
- Tailored sales presentations to meet the specific needs of clients, enhancing conversion rates.
- Coordinated with design, project management and production teams to delivery timely support to planned campaigns.
- Negotiated contracts with suppliers to secure favourable terms and improve profit margins.
- effective territory management to ensure ptimal productivity and use of resources
Skills
- Interoception program training
- Makaton levels 1 and 2
- Intensive interaction training
- Attention autism training
- Sensory ladders implementation
- Alert program training
- Report writing and documentation
- Sensory needs observation
- PEG feeding Certified
- Paediatric first aid certification
- Epilepsy awareness Training
- DLA application support
- Developmental play practitioner course (Nov 2024)
- Sensory needs practitioner course (Mar 2022)
- Building block therapy practitioner course (Apr 2022)
- Behaviour management training (2020)
Timeline
Occupational Therapy Assistant
Bursting With Potential
05.2022 - 10.2025
CEO
Bourne2Shine
06.2020 - Current
Branch Manager - South Kesteven
Little Miracles Charity
10.2018 - 06.2020
Waitress
Angel Hotel and cafe
09.2016 - 11.2019
Sales Supervisor
3M Health Care Ltd
12.2002 - 04.2012