Lisa Iles
Chelmsford,Essex
Summary
Accomplished professional with extensive experience in organisation, relationship management, diary management, and document preparation. Proven expertise in meeting coordination, travel arrangements, and relationship building. Adept at team management, reporting, and business development with a strong proficiency in CRM systems and customer service. Committed to leveraging skills to drive organisational success and enhance client satisfaction.
Overview
14
14
years of professional experience
Work history
Business Coordinator
Project One London
Ingatestone, Essex
07.2024 - Current
- Assisting with Tender applications including completing Pre Qualification Questionnaires.
- Assisting with Estimating for tenders by contacting various subcontractors and retrieving quotes so colleagues can put together a suitable tender documentation for the clients consideration
- Providing all PA duties to the CEO & Managing Director
- Enhanced client relationships with excellent communication and problem-solving skills.
- Cultivated a positive work environment, boosting staff morale and productivity.
- Streamlined internal processes by identifying inefficiencies and implementing effective solutions.
- Manage company staff training to keep up to date with Construction standards and legislations.
- Manage staff branded uniform and PPE and ensure it is worn at all times to keep in line with health & safety policies.
- Research new potential clients including Architects, Interior Designers & Developers.
- Arrange client introduction & catch up meetings
- Create and produced a Project One London brochure to distribute to new and existing clients to showcase some of our projects.
- Manage all social media platforms
- Present monthly figures and insights to show company growth.
Document, Systems & Office Manager
Project One London
Ingatestone, Essex
01.2023 - 07.2024
- Improved office efficiency by streamlining administrative procedures.
- Oversaw recruitment processes.
- Updated office policies to reflect changing business needs and regulations.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Organised staff holiday schedules and social events
- Tracked inventory levels of office supplies, preventing stock shortages.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries.
- Provided assistance with Document Control for Project Managers, Architects & Subcontractors for the smooth operation of projects.
- Manage end to end process of Architectural drawings ensuring they are up to date and filed in a organised manner.
Client Relationship Manager
Ecliptic
London
01.2021 - 11.2022
- Implemented CRM system (HubSpot) for optimised client management.
- Ensured optimal client experience with thorough follow-up procedures.
- Developed strong relationships with key accounts, enhancing brand presence.
- Providing a high level of customer service to clients and keeping them up to date with the latest products
- Providing support to the CEO and Director including diary management, outstanding actions and following up tasks
- Organising meetings with relevant contacts to ensure sale of products
- Creating a sales pipeline to provide to investors
- Managing the weekly Sales meeting and presenting results to the team on a weekly basis and follow up actions
- Managing the operation of our London based office
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
Help Desk Manager
Ecliptic
London
05.2019 - 01.2021
- Providing first line support to our clients and ensuring great customer service whilst achieving KPI's and SLA timelines – Achieving 100% SLA
- Manage the end-to-end process of the help desk team
- Distribute workloads within the team
- Managing the main inbox ensuring all client enquiries are delegated to the correct member of the team to deal with in a timely manner
- Liaise with external clients via phone and face to face meetings
- Creating daily, weekly, and monthly reporting
- Created user guides accordingly and providing training to new employees and current members of staff
- Attend line manager training courses to develop further skills
- Prioritised urgent tickets, guaranteeing rapid response during crises.
- Ensured compliance with company policies and industry regulations in all operations performed by the helpdesk team.
- Monitored key performance indicators regularly to maintain high-quality service delivery.
- Performed regular audits of incident reports, identifying recurring problems and providing long-term solutions where necessary.
Front of House Manager
Le Vaffieu
France
01.2016 - 04.2019
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Managed team rosters to maintain optimal customer service levels.
- Streamlined booking system to enhance efficiency and reduce waiting times for customers.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Monitored compliance with health and safety regulations amongst all staff members.
Account Manager
GHD
London
01.2011 - 01.2016
- Effective time management and journey planning skills to ensure daily call targets were met
- Using a CRM system (Salesforce) to log sales and daily calls along with client information to develop and grow a professional relationship
- Negotiated contracts to secure profitable deals.
- Established strong rapport with clients through regular communication.
- Managed business relationships to ensure loyalty and long-term commitment.
- Delivered presentations to potential clients, securing new business partnerships.
- Resolved client issues promptly, ensuring high levels of satisfaction and customer service.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Analysed sales data for identifying opportunities for growth.
- Achieved client satisfaction by managing key accounts effectively.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Generated KPI reports to illustrate overall performance.
Education
NVQ Level 2 - Beauty Therapy
Colchester Institute
NVQ Level 1 - Beauty Therapy
Colchester Institute
GCSE - Maths, English, Spanish, PE & Art
CPD Qualified in Aesthetics and Advanced skin Care - Aesthetics
Eclipse School Of Beauty
Brentwood, EssexNVQ Level 4 - Anatomy & Physiology
Eclipse School Of Beauty
Skills
- Relationship Management
- Diary management
- Document preparation
- Meeting coordination
- Travel arrangements
- Relationship Building
- Team Management
- Reporting
- Business Development
- CRM system
- Customer Service
References
Available upon request.
Timeline
Business Coordinator
Project One London
07.2024 - Current
Document, Systems & Office Manager
Project One London
01.2023 - 07.2024
Client Relationship Manager
Ecliptic
01.2021 - 11.2022
Help Desk Manager
Ecliptic
05.2019 - 01.2021
Front of House Manager
Le Vaffieu
01.2016 - 04.2019
Account Manager
GHD
01.2011 - 01.2016
NVQ Level 2 - Beauty Therapy
Colchester Institute
NVQ Level 1 - Beauty Therapy
Colchester Institute
GCSE - Maths, English, Spanish, PE & Art
CPD Qualified in Aesthetics and Advanced skin Care - Aesthetics
Eclipse School Of Beauty
NVQ Level 4 - Anatomy & Physiology
Eclipse School Of Beauty
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