Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Lisa Holdcroft

Cannock

Summary

An experienced Care Assistant and Nursery Nurse, I am a team player with excellent communication skills. Highly motivated, responsible and hard-working, I have worked in positions of trust with children and vulnerable adults. I am honest, punctual and eager to complete everything to the best of my ability, supportive of team members and able to work well under pressure.

Overview

26
26
years of professional experience
8
8
Certifications

Work History

Support Worker

Caretech Community Services
CANNOCK
11.2022 - Current
  • SUPPORTING service users with there challenging behaviour
  • Assisting with personal care and personal hygiene
  • Support them with household tasks such as cleaning and meal preparation
  • Supporting service users to do food shopping, appointments, day’s out
  • Give service users there medication
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Support Worker

Marlyn House
CANNOCK
09.2012 - 11.2022
  • Supporting residents with there personal care
  • Assisting them down to the lounge using various equipment if needed example a wheelchair/ Sara steady
  • Give the meal of choice to them in the dining room
  • Preparation of the meals of chose for the residents

Support Worker

Caretech Community Services
CANNOCK
09.2020 - 05.2022
  • 2022 but stayed on as bank staff
  • Supporting service users with challenging behaviour which includes a variety of needs and dietary requirements
  • Good communication skills
  • Assisting with personal care and personal hygiene
  • House hold tasks such as cleaning, meal preparation
  • Supporting in the community with appointments, shopping, days out
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Care Assistant

RHG
CANNOCK
07.2022 - 09.2022
  • Supporting residents with there personal care and personal hygiene
  • Assisting them at mealtimes
  • Encourage them to join in activities
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.

support worker

Lifeways, fir Tree
10.2018 - 09.2020
  • I was supporting various service user’s in there homes with a variety of needs
  • This includes good communication skills and helping to support all of there needs
  • Assisting with personal care and personal hygiene
  • Handling medication
  • Assisting with meal preparation
  • Assisting with household tasks
  • Achieving goals and achievements

Care Assistant

Affinity Homecare / Avamaria Homecare
Cannock
03.2018 - 08.2018
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Care Assistant

McDonald’s, Toll
CANNOCK
05.2017 - 03.2018
  • I supported vulnerable service users in their own homes with a variety of needs
  • This involved god communication skills, understanding and responding to individual needs
  • Providing all aspects of personal care including personal hygiene and bathing
  • Handling medication
  • Meal preparation
  • Working to individual care plans and maintaining confidential records
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer care assistant

McDonald's
05.2017 - 03.2018
  • Crew members work in the kitchen preparing food and the front counter helping customers through the ordering process
  • Assisting customers by helping them to use the touch screens
  • Cleaning tables and maintaining a hygienic environment
  • Serving customers and taking orders, operating the till and handling cash
  • Between January and May 2017, I did short term work at the Early Years Education Centre whilst completing a Level 2 customer service qualification.

Nursery Nurse

Honeybuns Day Nursery
09.2011 - 01.2017
  • I assisted in many aspects of children’s daily lives, through social, emotional, educational and practical interaction, nurturing and guidance
  • Committed to safe guarding and promoting the welfare of children
  • Help youngsters learn / develop – making learning fun
  • Assist in preparing and serving food
  • Comprehensive knowledge of OFSTED standards
  • Provide children with positive reinforcement
  • Attend staff meetings / training
  • Make sure religious & cultural needs are met
  • Keep records on individual children including daily observations/medication administered / meals and activities

Nursery Nurse

Tiddlywinks Day Nursery
01.2011 - 09.2011
  • Ensure a consistent and fair approach
  • Feeding, bathing, changing
  • Observing children and writing reports on their progress
  • Helping children learn skills through activities like counting games
  • Reading stories and providing other activities to develop language skills.

Nursery Nurse

Honeybuns Day Nursery
04.2001 - 12.2010
  • Help youngsters learn & develop
  • Knowledge of health & safety
  • Maintain order / security & sanitation of the facility
  • Comprehensive knowledge of OFSTED standards
  • Provide children with positive reinforcement
  • Attend staff meetings / training

Crew Member

McDonald's
09.1997 - 04.2001
  • Member job duties include operating a cash register, running the drive-thru, cooking, cleaning the restaurant and completing numerous other tasks
  • I was then promoted to a lobby hostess
  • Working as part of a team
  • Working under pressure / in a fast-paced environment
  • Understanding safety standards regarding cooking / storage / transfer of food
  • Operating cash register
  • Adherence to health standards
  • Assist new crew members with on job training
  • Qualifications and training: 2017: Customer Service level 2 course – i2i Cannock 2016: Understanding nutrition and health level 2 course 2015: Equality and diversity level 2 course

Skills

NVQ 3 Child Care with 10 years’ experience in nursery careundefined

Certification

NVQ Level 3 Child Care – 5c's training

Timeline

Support Worker

Caretech Community Services
11.2022 - Current

Care Assistant

RHG
07.2022 - 09.2022

Support Worker

Caretech Community Services
09.2020 - 05.2022

support worker

Lifeways, fir Tree
10.2018 - 09.2020

Care Assistant

Affinity Homecare / Avamaria Homecare
03.2018 - 08.2018

Customer Care Assistant

McDonald’s, Toll
05.2017 - 03.2018

Customer care assistant

McDonald's
05.2017 - 03.2018

Customer care level 2

02-2017

Understanding nutrition and health level 2

02-2016

Equality and diversity level 2

02-2015

Support Worker

Marlyn House
09.2012 - 11.2022

Nursery Nurse

Honeybuns Day Nursery
09.2011 - 01.2017

Nursery Nurse

Tiddlywinks Day Nursery
01.2011 - 09.2011
NVQ Level 3 Child Care – 5c's training
04-2004

Nursery Nurse

Honeybuns Day Nursery
04.2001 - 12.2010

Crew Member

McDonald's
09.1997 - 04.2001

: NAMCW Child Care – Cannock College

06-1996
English, Science, French – Grade F
06-1994
Maths and Child development – Grade E
06-1994
Business studies – Grade G
06-1994

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Lisa Holdcroft