Lisa Hayward
Plymouth,County (optional)
Summary
Compassionate professional nurse committed to providing high quality patient care. Dedicated to providing quality patient-centred support. Maintained through excellent teamwork, communication, listening skills. Bringing clinical knowledge and judgement to deliver positive outcomes of care.
Collaborates successfully within team to meet needs of busy environments and implements trust policies for compliant patient services.
Above all I am an individual with a very caring nature and background. I have a bright and friendly outlook with a genuine desire to help and support people. Enthusiastic, hardworking and reliable.
Extremely understanding and always treat people with respect, patience and sensitivity in a dignified manner.
I embrace change with ease and adapt to new systems/processes positively.
Overview
20
20
years of professional experience
32
32
years of post-secondary education
Work history
Paediatric Staff Nurse
R,D&E Hospital April Gambles Manager Bramble Ward
2021.10 - Current
Paediatric staff nurse
RD&E Hospital Wonford
Exeter, Devon
2021.10 - Current
- Delivered paediatric acute care, performing effective interventions, administered prescribed medication in efficient time periods.
- Built trust with patient and parents, became an advocate for them.
- Prioritised patient safety, Performed effective patient - centred care plans, coordinating with the multidisciplinary team as best practice for high quality care.
- Checked paediatric patient vital signs, promptly reporting abnormalities for intervention.
- Worked within and part of a team, using communication and listening skills.
- Updating and maintaining personal skills, knowledge, techniques and learning i.e manual handling, health and safety, privacy and confidentially programs, are just some examples.
- Having to adapt to new environments and Learn a new data system to support accurate record-keeping - Epic: used in the hospital as a new replacement to precarious paperwork and filing
Porter
NHSP - Derriford Hospital
Plymouth, Devon
2019.09 - 2020.09
- Communicated with coworkers and managers to coordinate tasks.
- Handled equipment, with caution.
- Coordinated with different departments to deliver and collect patients to wards /theatres/x-ray and scanning departments.
- Responding efficiently to ED helicopter port to transport patient to ED department and ensuring their safety.
- Comforting, listening and communicating with patients and colleges.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Delivered blood supplies and packages within desired time frames.
Mental health support worker
Colebrooke
Plymouth
2017.02 - 2018.07
- Monitored patients' conditions, documenting a record on database to maintain accurate information in their development.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Collaborated with other healthcare professionals to design treatment plans.
- Maintained confidentiality of clients' information.
- Assisted clients to achieve personal and treatment-related goals.
- Provided emotional support to patients and families facing challenging situations.
- Helped clients make informed decisions and follow individual treatment plans.
Key and Data Input - Christmas seasonal Contract
Angard/Royal Mail
Plymouth, Devon
2016.12 - 2017.01
- Collaborated with team members to guarantee efficient workflow and timely data entry.
- Exceeded assigned goals by partnering with staff to implement best practices.
- Correcting and adding new data for delivery service.
- Examined data to detect errors and discrepancies.
- Verified accuracy of information and sorted information of documents for computer entry.
PA/Wedding Coordinator - temporary contract
Langdon Court
Plymouth
2015.06 - 2016.09
- Drafted correspondence, compiled wedding related information and prepared presentations with keen attention to detail.
- Coordinated and secured meetings for wedding parties ahead of time.
- Answered daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages. Booking party accommodations, handling payments, invoices and enquiries.
- Organising catering, drinks, music, tableware, flowers and wedding parties wishes for the day, using great communication and listening skills.
- Supporting management, keeping time schedules, maintaining a professional environment with high standards.
Wedding superviser
Prudence Gowns
Plymouth
2004.06 - 2015.01
- Dealt with customer's finding their wedding dress and other wedding attire from start to finish.
- Built customer relations and satisfaction by delivering top-quality service throughout.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Demonstrated working relationships with other companies when liaising about stock, resources and payments.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery within a team.
- Offered instruction, coaching and motivation for enhanced team morale.
Education
Bachelor of Science in Nursing - Nursing
2018.09 - 2021.08
NVQ Level 3 - Access to nursing
2017.09 - 2018.07
GCSEs - English language
2017.09 - 2018.07
GCSEs - Biology
2017.09 - 2018.07
NVQ Level 1- Pearsons - Business Administration
2017.01 - 2017.06
City & Guilds Level 1 - Health & Social Care
2017.01 - 2017.06
NVQ Level 1 - Bakery & Cake decorating
1989.08 - 1991.07
GCSEs - Maths
1984.09 - 1989.07
GCSEs - English
1984.08 - 1989.07
GCSEs - Science
1984.09 - 1989.07
GCSEs - History
1984.09 - 1989.07
GCSEs - French
1984.09 - 1989.07
Skills
- Able to relate to individuals from a wide range of backgrounds and ages
- Excellent communication and listening skills
- Ability to work within a team of professionals
- Calm and patient nature
- Great customer service and customer care
- Able to adjust to different working environments
- Organised and able to prioritise tasks and workloads
- Able to work to strict guidelines and regulations
- Honest and hard working approach
- Willingness to learn new skills and adapt these to work and life
Languages
English
Beginner
Employer
RD&E Hospital Wonford, Exeter
Employed from October 2021
Employed to current date
Timeline
Paediatric Staff Nurse - R,D&E Hospital April Gambles Manager Bramble Ward
2021.10 - Current
Paediatric staff nurse - RD&E Hospital Wonford
2021.10 - Current
Porter - NHSP - Derriford Hospital
2019.09 - 2020.09
University of Plymouth - Bachelor of Science in Nursing, Nursing
2018.09 - 2021.08
City College, Plymouth - NVQ Level 3, Access to nursing
2017.09 - 2018.07
City College, Plymouth - GCSEs, English language
2017.09 - 2018.07
City College, Plymouth - GCSEs, Biology
2017.09 - 2018.07
Mental health support worker - Colebrooke
2017.02 - 2018.07
Learn Direct - NVQ Level 1- Pearsons, Business Administration
2017.01 - 2017.06
Learn Direct - City & Guilds Level 1, Health & Social Care
2017.01 - 2017.06
Key and Data Input - Christmas seasonal Contract - Angard/Royal Mail
2016.12 - 2017.01
PA/Wedding Coordinator - temporary contract - Langdon Court
2015.06 - 2016.09
Wedding superviser - Prudence Gowns
2004.06 - 2015.01
City College, Plymouth - NVQ Level 1, Bakery & Cake decorating
1989.08 - 1991.07
Coombe Dean School - GCSEs, Maths
1984.09 - 1989.07
Coombe Dean School - GCSEs, Science
1984.09 - 1989.07
Coombe Dean School - GCSEs, History
1984.09 - 1989.07
Coombe Dean School - GCSEs, French
1984.09 - 1989.07
Coombe Dean School - GCSEs, English
1984.08 - 1989.07