Summary
Overview
Work history
Skills
Certification
Timeline
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Lisa Harvey

Nottingham,Nottinghamshire

Summary

Strategic and detail-driven Test Manager with over 20 years of experience leading quality assurance initiatives in fast-paced software environments. Recently focused on legal platforms—including Practice Management, Case Management and CRM—built on Microsoft Dynamics 365 and delivered as Software as a Service (SaaS). Known for delivering robust, structured test strategies that align with commercial and delivery goals, while fostering collaboration, transparency, and high-performing teams. Proven success in defining testing frameworks, implementing automation and driving quality maturity across the SDLC. A confident communicator and trusted stakeholder partner, committed to continuous improvement, risk mitigation, and the consistent delivery of customer-centric solutions.

Overview

28
28
years of professional experience
1
1
Certification

Work history

Test Manager

Peppermint Technology Ltd
Nottingham, Nottinghamshire
03.2019 - 06.2025
  • Managed high-performing QA Test Team of 18 professionals, both onshore and offshore partners, across four Scrum teams to deliver consistently high-quality legal software solutions.
  • Defined testing scope and estimation strategies during early-stage planning, aligning assurance activities with stakeholder commitments and delivery governance.
  • Directed end-to-end test planning, traceability implementation, and quality oversight across multiple delivery stages.
  • Spearheaded the definition and execution of full test strategies for Microsoft Dynamics 365-based platforms, SaaS Legal applications.
  • Led strategic migration of test automation frameworks from Selenium to Playwright, overseeing planning and tooling integration to improve test reliability and reduce execution time.
  • Introduced and implemented 'Shift left' testing approach in collaboration with automation architects, enhancing early defect detection and reducing production issues.
  • Acted as key member of Senior Leadership, driving cross-functional process improvements across SDLC to elevate QA maturity and delivery performance.
  • Fostered strong collaboration with cross-functional teams to resolve quality issues swiftly and align test planning with business priorities.
  • Analysed data and generated reports to monitor quality performance to identify areas for improvement.
  • Promoted Agile best practices through regular participation in planning, grooming, and retrospectives .
  • Completed Root Cause Analysis (RCA) and implemented remediation.
  • Led stakeholder-facing quality assurance reporting through structured metrics dashboards and rigorous defect lifecycle governance, ensuring complete transparency across delivery phases.
  • Planned and conducted international visits to offshore partners in India, improving team cohesion, communication practices and testing consistency across geographic.
  • Led the QA function through annual ISO9001:2015 audit readiness and compliance, maintaining and evolving Quality Assurance policies and procedures to meet industry standards.



Test Manager

E.ON IT UK
Nottingham
01.2016 - 11.2018
  • Directed QA function of 15+ Test Analysts spanning multiple Scrum teams and centralised regression team, driving cohesive delivery across streams.
  • Oversaw end-to-end Test Management using a range of methodologies, tailoring approaches to suit project scope and regulatory contexts.
  • Partnered with Digital and Core IT Product Owners and Project Managers to refine business requirements and align test objectives.
  • Authored detailed Test Plans and delivered structured progress reporting, ensuring clear communication of status, risks, and mitigations to stakeholders.

Senior Test Lead

E.ON IT UK
Nottingham
03.2006 - 01.2016
  • Directed testing teams of 5 to 8 analysts for client server, web, and mobile application testing.
  • Managed workload of internal and partner resources to fulfil IT testing service requirements.
  • Ensured delivery of testing services aligned with current and future business needs.

Software Test Analyst

E.ON UK IT
Nottingham
01.1997 - 03.2006
  • Responsible for testing new CRM tools and supporting new functionalities.
  • Influenced the design of initial IT Testing Strategy and created test forums

Skills

  • Developing Winning Teams
  • Inspiring Leadership
  • Strategic Communication
  • People Enablement & Mentoring
  • Quality Assurance
  • Test Management
  • Agile methodology understanding
  • End-to-end testing processes
  • Stakeholder management

Certification

  • ILM Certificate In Leadership and Management L3
  • ISTQB Advanced Test Manager Certificate
  • ISTQB Intermediate Certificate in Software Testing
  • ISTQB Foundation Certificate in Software Testing
  • Agile Essentials with Scrum


Timeline

Test Manager

Peppermint Technology Ltd
03.2019 - 06.2025

Test Manager

E.ON IT UK
01.2016 - 11.2018

Senior Test Lead

E.ON IT UK
03.2006 - 01.2016

Software Test Analyst

E.ON UK IT
01.1997 - 03.2006

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Lisa Harvey