Lisa Harman

• Spearheaded comprehensive operational, compliance, and human resources management within depot, ensuring high standards across all areas of business.
• Managed all aspects of depot facilities (including maintenance and security), ensuring safe, efficient, and compliant working environment.
• Oversaw Vehicle Management , guaranteeing fleet roadworthiness, scheduling maintenance, and ensuring compliance with all regulatory requirements.
• Implemented robust Asset & Stock Management procedures, resulting in accurate inventory control and minimal shrinkage of high-value assets.
• Held full responsibility for Safety, Health, Environment (SHE) & Quality Assurance for entire depot, ensuring adherence to all internal standards and external legislation.
• Conducted and managed Incident/Accident Investigations , identifying root causes and implementing corrective actions to prevent recurrence and improve overall safety metrics.
• Directed complete employee lifecycle, including Recruitment, Induction, and conducting Performance Reviews to foster high-performing team.
• Managed Staff Timekeeping & Fatigue Management systems to ensure compliance with working time directives and promote employee well-being.
• Handled formal proceedings, including managing Disciplinaries and supporting employees as Well-Being Lead , maintaining fair and consistent application of company policies.
• Monitored and enforced health and safety protocols to maintain safe work environment.
• Conducted regular team meetings for improved staff morale.
• Collaborated closely with other departments to ensure smooth functioning of depot operations.

• Deliver products, services, and labour to clients on time and on budget.
• Dialogue with reliable contractors to procure top-quality supplies and materials to sustain high-calibre product delivery.
• Ensure efficiency of all pool construction and refurbishment projects to maximize quality of products and services while maintaining budget.
• Made sure projects remain at cost through effective systems implementation and margins tracking.
• Saw seven projects to simultaneous completion and achieved desired results.

• Ran Jet reports to identify dispatch schedules of sales orders and communicated with sales team to determine customer's order requirements.
• Oversaw shipping and saw to it that all orders are completed and shipped on time with no outstanding orders remaining in the system.
• Reduced operating costs and fast-tracked deliveries in order of priority.
• Minimized costs by identifying and partnering with most cost-effective transport providers in several locations.
• Improved operational efficiency with meticulous inventory management.
• Worked closely with sales team to manage customer expectations on product availability and delivery timings.
• Coordinated shipping schedules successfully resolving any conflicts or delays promptly.

• Supervised daily operations and activities including purchasing, forecasting, and shipping departments.
• Discussed contracts, prices, and terms of cooperation with global partners.
• Successfully realigned supply chain operations with new terms and directives following Brexit.
• Built solid relationships with various global suppliers, including Chinese market.

• Conceptualized and put in place risk and control matrices to mitigate possible operations problems.
• Secured total compliance with Company Policy Management Procedure, Ofcom Metering & Billing Direction (General Condition C3), and Sarbanes Oxley (SOX) Internal Control Framework through regular reporting and fulfilment of requirements.
• Crafted comprehensive reports, summaries, and reports on SOX, Metering, and Billing Control compliance.
• Ensured adherence to corporate governance with stringent monitoring activities.
• Implemented robust control systems to mitigate potential risks.
• Prepared detailed reports, presented findings to senior management team regularly.
• Improved financial processes by identifying and rectifying internal control weaknesses.

• Prepared and compiled necessary documents such as invoices, VAT returns, and payment receipts for Year-End reporting through management of sales and purchase ledger system.
• Steered SAGE Implementation Project.

Established collaborative relationships with third-party agencies, external clients, corporate partners, suppliers, and vendors.