L G
Education, Leadership And Youth Entertainment
Manchester,MAN
Summary
Energetic and committed leader with extensive experience in youth engagement, education, and educational leadership. Passionate about delivering outstanding experiences for children and families, combining in-depth safeguarding knowledge, creativity, and calm leadership under pressure. Proven success in both land-based and onboard roles, bringing professionalism, adaptability, deep loyalty to Carnival UK's values, and dedication to delivering unforgettable guest experiences.
Overview
24
24
years of professional experience
21
21
years of post-secondary education
Work History
Seasonal Youth Team Member
Carnival UK
08.2017 - Current
- Prepared and delivered a diverse range of fun, high-energy activities for children aged 6 months to 17 years onboard P&O and Cunard ships, consistently going above and beyond to ensure every child enjoyed a safe, exciting, and memorable holiday experience.
- Built strong rapport with children, families, and colleagues from a wide range of backgrounds, promoting inclusivity, respect, and a welcoming atmosphere for all guests.
- Adapted youth entertainment programmes to suit different ship environments, itineraries, and guest demographics, maintaining engagement and energy across varied age groups and cruise durations.
- Remained calm, confident, and solution-focused under pressure, particularly during peak-season cruises, high-volume events, and large-scale family activities.
- Supported new-to-sea and seasonal colleagues, providing guidance with activity planning, HESS compliance, guest communication, and delivery of family activities, to ensure consistently high standards across the team.
- Demonstrated a proactive, guest-focused approach, often anticipating needs and exceeding expectations to deliver exceptional service and enhance the overall family cruise experience.
Casual Event Safety Steward
Showsec Crowd Management
05.2024 - Current
- Maintained the safety and security of guests at large-capacity concerts by remaining vigilant and proactively managing potential threats or incidents.
- Delivered exceptional guest experience through clear communication, approachability, and a calm, authoritative presence in high-pressure environments.
- Specialised in crowd control, ensuring safe movement and access throughout venues, and responded effectively to emergencies using first aid training and rapid decision-making skills.
Casual Museum and Library attendant
Tameside Council
05.2024 - Current
- Provided exceptional visitor experience by offering knowledgeable, friendly, and engaging customer service.
- Assisted in the setup and delivery of educational and community activity programmes, including workshops and exhibitions.
- Supported revenue generation through gift shop sales, event support, and promoting museum offerings to visitors.
Supply Teacher (SEND Provision)
Vision for Education
11.2024 - Current
- Delivered tailored lessons and supported pupils with a range of special educational needs.
- Adapted quickly to new settings, maintaining strong behaviour management and building positive relationships.
- Worked closely with support staff and specialists to ensure inclusive, safe, and engaging learning environments
Year 2 and 3 Teacher and member of the school's Middle Leadership Team
Poplar Street Primary School
09.2014 - 10.2024
- Led whole-school curriculum design and assessment, demonstrating strong organisational, communication, and planning skills, with thorough knowledge of the EYFS, Key Stage 1, and Key Stage 2 curriculum.
- Managed and supported teaching teams across KS1 and KS2, delivering whole-school training, mentoring ECTs and trainees, and conducting regular monitoring and feedback to drive continuous improvement and ensure high pupil outcomes.
- Contributed strategically to the School Development Plan, supporting staff in writing and monitoring subject action plans aligned with whole-school priorities and ensuring termly pupil progress targets were met or exceeded.
- Applied in-depth safeguarding knowledge, ensuring full compliance with child protection policies and promoting a safe, inclusive school environment.
- Developed and modelled engaging, evidence-informed teaching strategies, particularly in literacy, in line with national education trends and school improvement goals.
- Built strong relationships with stakeholders, including parents, governors, external agencies, and Ofsted, and handled challenging conversations professionally to secure positive outcomes for pupils and families.
- Demonstrated agility and innovation during school closures, leading the development of home and online learning activities. These contributed to cross-curricular environmental learning, culminating in the school receiving a John Muir Award.
Intervention Teacher
Wild Bank Primary School
09.2013 - 08.2014
- Planned and delivered targeted interventions to support the academic and emotional development of pupils, including those with SEND, ensuring measurable progress towards individual and group targets.
- Worked collaboratively with the KS1 team to track pupil outcomes, adapt provision, and ensure inclusive teaching practices, while consistently upholding safeguarding responsibilities and promoting pupil wellbeing.
Front of House
Fitness First/Soho Gyms
04.2009 - 08.2014
- Company Overview: Manchester
- Consistently delivered exceptional front-of-house service, creating a professional and welcoming first impression that enhanced client satisfaction and contributed to a positive brand reputation.
- Proactively supported team sales initiatives, helping to meet and exceed membership targets through confident communication and a deep understanding of client needs.
- Upholding rigorous health and safety standards, taking initiative to identify and resolve issues promptly, ensuring a safe and compliant environment for all gym users.
- Built trusted relationships with members, actively improving retention rates by responding to feedback, anticipating needs, and providing personalised support.
- Played a key role in the success of promotional campaigns and events, increasing footfall and contributing to sustained membership growth through confident outreach and event coordination.
- Manchester
EYFS Teaching Assistant
St George's Primary School
05.2013 - 08.2013
- Supported the delivery of the EYFS curriculum, creating high-quality, engaging learning environments that promoted early communication, physical development, and curiosity through both indoor and outdoor play.
- Applied knowledge of early childhood development to support individual learning needs, contributing to planning and adapting activities that fostered progress across all areas of learning.
- Maintained safe, stimulating provision, including outdoor learning areas, while ensuring appropriate adult-to-child ratios were upheld at all times in line with statutory guidance.
- Contributed to assessment and wellbeing practices by observing, recording, and feeding back on children's progress and behaviour, supporting a nurturing and structured approach to learning and care.
Training and Development Manager/Area Manager
Subway Operations Team
10.2001 - 03.2009
- Oversaw operations across five high-performing restaurant sites, leading end-to-end management including recruitment, onboarding, rota planning, inventory control, compliance, and budget management.
- Designed and delivered impactful training programmes for adult staff teams, building capability in customer service, operations, and food hygiene, while developing team confidence in public speaking and peer coaching.
- Championed staff development and performance, fostering a high-performance culture that resulted in consistently exceeding monthly sales targets and achieving national recognition for the highest sales volume across all UK branches.
- Implemented operational efficiencies and compliance systems, ensuring all sites met or exceeded standards in audits, health and safety, and food hygiene regulations.
- Demonstrated strong leadership and communication skills, motivating cross-functional teams, resolving staffing challenges, and ensuring consistent customer satisfaction across multiple locations.
- Positioned the brand ahead of local competitors by driving service excellence, streamlining operations, and responding rapidly to customer trends—reinforcing brand loyalty and increasing market share.
Education
National Professional Qualification in Leading Literacy (NPQLL) -
Teach First
11.2023 - 06.2024
National Professional Qualification in Middle Leadership (NPQML) - undefined
Alliance of Leading Learning
10.2018 - 09.2019
Leading Beyond the Classroom - undefined
Everyone Learning
01.2017 - 09.2017
BA (Hons) Primary Education with QTS - undefined
Edge Hill University
09.2009 - 06.2013
A Levels & AS Levels - General Studies, Maths, Chemistry
High Pavement Sixth Form College
09.1998 - 07.2001
GCSEs - English Language, English Literature, French, Maths, Double Award Science (Grades A–C)
Lammas School
09.1986 - 07.1998
Skills
Team Leadership
Safeguarding Knowledge
Passionate about working with children
Calm Under Pressure
Adaptability
Clear Communication
Diversity champion
Mental Health First Aid
Timeline
Supply Teacher (SEND Provision)
Vision for Education
11.2024 - Current
Casual Event Safety Steward
Showsec Crowd Management
05.2024 - Current
Casual Museum and Library attendant
Tameside Council
05.2024 - Current
National Professional Qualification in Leading Literacy (NPQLL) -
Teach First
11.2023 - 06.2024
National Professional Qualification in Middle Leadership (NPQML) - undefined
Alliance of Leading Learning
10.2018 - 09.2019
Seasonal Youth Team Member
Carnival UK
08.2017 - Current
Leading Beyond the Classroom - undefined
Everyone Learning
01.2017 - 09.2017
Year 2 and 3 Teacher and member of the school's Middle Leadership Team
Poplar Street Primary School
09.2014 - 10.2024
Intervention Teacher
Wild Bank Primary School
09.2013 - 08.2014
EYFS Teaching Assistant
St George's Primary School
05.2013 - 08.2013
BA (Hons) Primary Education with QTS - undefined
Edge Hill University
09.2009 - 06.2013
Front of House
Fitness First/Soho Gyms
04.2009 - 08.2014
Training and Development Manager/Area Manager
Subway Operations Team
10.2001 - 03.2009
A Levels & AS Levels - General Studies, Maths, Chemistry
High Pavement Sixth Form College
09.1998 - 07.2001
GCSEs - English Language, English Literature, French, Maths, Double Award Science (Grades A–C)
Lammas School
09.1986 - 07.1998