Work history
Education
Skills
Certification
Timeline
Generic

Lisa Gregory

Birmingham,West Midlands

Work history

Head Housekeeper

Oak Retirement
Balsall common , West Midlands
09.2021 - Current
  • Received cleaning supply deliveries, checking products delivered against order forms to verify accuracy.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Maintained clean, safe environments for clients and staff, strictly following infection control policies.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Swept and vacuumed floors, hallways and stairwells, keeping homes and public areas immaculately well-presented.
  • Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
  • Provided high-quality cleaning services on 44 homes, working efficiently to meet timeframe demands.
  • Sorted, washed, dried and ironed guest laundry, returning within assigned timeframes.
  • Meticulously vacuumed, dusted and tidied guest rooms.

Care Assistant

Bluebird care
Solihull , West Midlands
02.2019 - 09.2021
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Organised activities and exercises to promote physical and mental well-being.
  • Updated families regularly on patient progress and treatment plan changes.

Field Care Supervisor

Bluebird care
Solihull , West Midlands
05.2018 - 11.2018
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Built positive, productive client relationships for enhanced social support.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Partnered with external support networks to deliver holistic client care.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Responded proactively to changing circumstances for optimised service user care.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Created targeted support programmes based on client interviews and assessments.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Attended regular training and supervision workshops for improved service user support.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Used assessment findings to action necessary care plan adaptations.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.

Care Assistant

Diverse care
Sheldon, West Midlands
02.2017 - 02.2018
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Optimised patient satisfaction through compassionate, considered care and communication.

Singer

Dukeries entertainment
Based in Mansfield, but worked all over the UK, Nottinghamshire
01.1998 - 05.2010
  • Confidently set up and operated own PA unit to provide solo performances for [Type] bookings.
  • Performed live, confidently drawing crowds of [Amount] in [Type] environments.
  • Gained exceptional reviews for performances at [Type] events thanks to confident stage presence and audience engagement.
  • Fronted bands but equally confident as a solo performer using [Type] musical accompaniment.
  • Recorded a professional studio demo to help promote band and increase bookings.
  • Developed new adaptations for specific instrumentalists, vocalists and locations.
  • Liaised with fellow musicians, vocalists and musical directors to establish clear approaches for each piece.
  • Harmonised accurately within vocal group and choir arrangements.
  • Collaborated well to achieve faultless group performances.
  • Selected musical pieces to match performance objectives and allocated parts to musicians and vocalists.
  • Devised evocative melodies and harmonies to engage audience members with specific emotions.
  • Practised regularly to maintain and develop musical skill.
  • Upheld rigorous rehearsal schedule to maintain high standards of performance matching audience expectations.
  • Performed solo compositions with confidence and conviction.
  • Maintained instrument and equipment in optimal condition with regular care.
  • Adapted vocal approaches to different genres of music, types of performances and group dynamics.
  • Altered arrangements to suit singer and musician range and capabilities.

Retail Assistant

Select
Sutton in ashfield, Nottinghamshire
08.1995 - 03.1996
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.

Sewing Machinist

Albert martins
Sutton in ashfield , Nottinghamshire
09.1993 - 12.1994
  • Demonstrated meticulous attention to accuracy and quality control throughout [Type] production.
  • Safely transported materials from racks, shelves and vehicles with zero incident.
  • Worked with various textiles including [Type] and [Type], diversifying machining processes to best suit fabric needs.

Education

GCSEs - Humanities

Sutton Centre Academy
05.1994 -

GCSEs - French

Sutton Centre Acadamy
05.1994 -

GCSEs - Math

Sutton centre acadamy
Nottinghamshire , united kingdom
05.1994

GCSEs - Science

Sutton centre acadamy
Nottinghamshire , united kingdom
05.1994

GCSEs - English literature

Sutton centre acadamy
Nottinghamshire , united kingdom
05.1994

GCSEs - English language

Sutton centre acadamy
Nottinghamshire , united kingdom
05.1994

Skills

  • Covid-19 cleaning and disinfection protocols
  • Inspiring leadership style
  • Attention to detail
  • Chemical safety
  • Time management
  • Performance goal setting
  • Inter-department collaboration
  • Engaging leadership style
  • Motivational people management
  • Training and development
  • Hospitality expertise

Certification

  • First Aid Awareness Training - December 2021
  • Fire Training - December 2021
  • Dying, Death And Bereavement Training - December 2021
  • Communicating Effectively Training - December 2021
  • Diversity and Equality Training - December 2021
  • Deprivation Of Liberty Safeguarding Training - December 2021
  • Dementia Care Training - December 2021
  • Consent Training - December 2021
  • Confidentiality Training - December 2021
  • Ageing Training - December 2021
  • Food Hygiene Training - January 2021
  • Infection Control - January 2021
  • Hand Hygiene Training - January 2022
  • Person Centred Care Training - January 2022
  • Moving And Handling Assessment - February 2022
  • Mental Capacity Training - February 2022
  • Anxiety Training - March 2022
  • Principles Of Care And Confidentiality Training - March 2022
  • Moving And Handling Training - March 2022
  • Safe Administration Of Medicines - March 2022
  • Role Of The Care Worker Training - March 2022
  • Record Keeping Training - March 2022
  • Pressure Care - March 2022
  • Safeguarding Of Vulnerable Adults Training - April 2022
  • Cognitive Behavioural Therapy Training - May 2022
  • Osteoporosis Training - May 2022
  • Stroke Training - May 2022
  • Depression Training - June 2022
  • Sleep Therapy Training - June 2022

Timeline

Head Housekeeper

Oak Retirement
09.2021 - Current

Care Assistant

Bluebird care
02.2019 - 09.2021

Field Care Supervisor

Bluebird care
05.2018 - 11.2018

Care Assistant

Diverse care
02.2017 - 02.2018

Singer

Dukeries entertainment
01.1998 - 05.2010

Retail Assistant

Select
08.1995 - 03.1996

GCSEs - Humanities

Sutton Centre Academy
05.1994 -

GCSEs - French

Sutton Centre Acadamy
05.1994 -

Sewing Machinist

Albert martins
09.1993 - 12.1994

GCSEs - Math

Sutton centre acadamy

GCSEs - Science

Sutton centre acadamy

GCSEs - English literature

Sutton centre acadamy

GCSEs - English language

Sutton centre acadamy
Lisa Gregory