Lisa Green

• Provide the Board of Trustees, Working Partnerships and Senior Leadership Team with Monthly HR Statistics and Analysis including but not exhaustive of FTE, Headcount, Employees Working Pattern, Absence Management, Turnover, Recruitment and Training
• Annual salary reviews include assessing the impact of the Real Living Wage, varied percentage increases, and competitor analysis.
• Annual Employee Survey, analysis of the current year against previous years, and analysis between departments.
• Annual Gender Pay Gap Analysis for the legislation requirements.
• Continually monitor and improve employees’ benefits. Ensure employees are aware of the benefits and how to maximise usage to their benefit.
• Administration Employee Benefits
• Organise and assist in the recruitment of employees, from advert, short-listing, interviewing and appointing candidates. Then following on to all new employee documentation including, contracts, DBS, right to work in the UK checks and training etc. This could be from one employee required up to bulk recruitment and assessment days of 20 roles.
• Support Line Managers with employee relations – disciplinary and grievance issues, absence and performance management issues.
• Attend monthly meetings with managers to assist in all aspect of their team demands, i.e. any absence issues, probationary enquires, training support etc.
• Ensuring all employee documentation is up to date on the HR Software system and apply changes as required, i.e. role changes, salary increases and training etc.
• Monitor employee training to ensure induction training takes place, role specific training is in place and renewals are kept up to date
• Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
• Streamlined data collection processes, significantly reducing errors and improving data quality.

• Assisted in managing HR and senior administrative responsibilities within the business.
• Supported directors and senior managers with HR-related queries and issues.
• Helped organise recruitment processes for employees and self-employed personnel.
• Aided in conducting training and assessment days for new recruits.
• Reviewed and updated HR policies to align with current employment legislation.
• Facilitated performance management initiatives such as appraisal systems.
• Coordinated preparations and minutes for governing body meetings.
• Processed payment of expenses and company invoices.
• Arranged travel logistics for directors and senior managers.
• Organised staff training sessions effectively.
• Maintained clean, safe working environments to eliminate accident risks.
• Engaged with customers to better understand needs and deliver excellent service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

• Career break to support husband through an operation and project work on my house

• Sitting as part of the Senior Leadership Team, providing HR support, advice and guidance at both at strategic and business levels to the company. Interpreting business needs and developing focused and pragmatic HR solutions which are aligned to the business objectives.
• Organised and assisted in the recruitment of senior positions, including succession planning and management development activities. Provided advice and support on recruitment solutions and vacancy planning for all grades within the business
• Ensure the company adhered to all current employment legislation and worked in accordance with internal procedures; keeping up to date with legal developments (predominantly statutory changes) and advise appropriate persons of such. Ensured all policies and procedures were current and up to date.
• Monitored and organised training needs for both statutory and role requirements. Promoting the benefits to the company and the individual for compliance and succession planning
• Conducted quarterly HR Audits across the business and advised and supported where necessary
• Monthly HR statistics, in line with the HR KPI’s, were produced and circulated and monitored trends
• Organised and promoted the bi-annual employee opinion survey, interpret and act on findings
• Provided guidance and managed formal meetings i.e. grievances, investigations in conjunction with the appropriate manager
• Ensure all necessary administration relating to all aspects of the employee’s life e.g. contract, terms and conditions, starter packs etc is completed timely
• EDP Business of the Year Award November 2013
• EDP Tourism Youth Development Award November 2012
• Obtaining IIP Gold Status in July 2012
• Maintained confidential HR records, ensuring accurate documentation of employee data and compliance with data protection laws.
• Supervised staff recruitment, interviewing, selecting and onboarding.
• Handled disciplinary proceedings, from investigation to conclusion, in line with company guidelines and legal requirements.
• Managed absence records, monitoring sickness and leave, and producing reports for senior management review.
• Prepared employment contracts and amendments, ensuring terms are clear, fair, and legally compliant.
• Conducted disciplinary, grievance and absence management, maintaining positive relationships with employees throughout.
• Established HR management system applicable across different types of employees, departments and seniority levels.
• Produced and maintained organisation charts and management information, guaranteeing accuracy.
• Collaborated with senior management to align HR strategies with business objectives, contributing to organisational growth.
• Implemented HR policies, updating staff handbooks and ensuring compliance with employment legislation.
• Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.

Business Achievements:

• EDP Business of the Year Award November 2013
• EDP Tourism Youth Development Award November 2012
• Obtaining IIP Gold Status in July 2012