Lisa Gosling

An Urgent Care System Resilience Officer who oversees and ensures the effective functioning of urgent care services, especially during times of pressure or crisis. Below is an outline of key responsibilities:

Highly dynamic role that requires close collaboration with system partners to maintain safe and consistent patient flow across both the local and broader healthcare system.

• Lead and coordinate system-wide responses to urgent care pressures and escalation (e.g., OPEL reporting, emergency situations, mental health crisis), ensuring continuity of care and service resilience.
• Collaborate with healthcare providers, transport services, and the System Coordination Centre to maintain safe, effective patient flow and resolve blockages in real-time (e.g., ED performance, ambulance arrivals, discharge pathways).
• Monitor system capacity and demand; produce timely reports and dashboards (e.g., weekly highlight reports, system pressure briefs) to inform operational decisions and leadership actions.
• Deputise for senior leadership, representing the urgent care function in high-level meetings, managing escalations, and maintaining oversight during crises.
• Analyse data on patient demand, wait times, and service delivery to identify vulnerabilities, drive improvement initiatives, and support the development of long-term resilience strategies.
• Design and implement contingency and crisis management plans (e.g., pandemic response), fostering a culture of preparedness and system-wide adaptability.

• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Increased efficiency of document retrieval with a well-organised filing system.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Provided comprehensive secretarial support to the colleagues in the team, ensuring smooth daily operations i.e. managing diaries, booking meetings, meeting rooms and conference calls.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Organised important company meetings, leading to improved communication across departments.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Facilitated internal communications with clear and concise memos and bulletins.
• Preparing agendas for meetings, taking minutes and updating and maintaining action logs and chasing for updated actions.

• Assisted in the preparation of regularly scheduled reports for upper management review.
• Supported accurate record-keeping with proficient data entry skills.
• Organised client meetings, prepared agendas and took detailed minutes.
• Streamlined administrative processes for increased efficiency in the workplace.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• General secretarial duties of managing diaries, booking meetings and meeting rooms, setting up conference calls.
• Preparing agendas for meetings and taking minutes, updating action logs and chasing for updates.
• Liaising with providers and hospitals to share and gather information.
• Amending documents and completing annual and forward plans.

• Provided comprehensive administrative support to one fee earner resulting in increased efficiency.
• Delivered large volumes of audio typing and copy typing usually typing client letters, affidavits, divorce petitions, consent orders, public funding forms, court documents, financial statements, statements, statements of information and questionnaires.
• Executed general secretarial tasks such as photocopying or scanning, maintaining a well-functioning office space.
• Ensured efficient workflow by managing legal correspondence and court documents.

PA Litigation Secretary – Intellectual Property
Supported a Partner, Associate Director, and Associate in all aspects of Intellectual Property litigation.

• Drafted and typed meeting minutes with a high level of accuracy.
• Composed and managed correspondence using Outlook; monitored email inboxes and calendars on behalf of fee earners.
• Coordinated complex meeting arrangements, including scheduling group appointments and sending invitations.
• Organised client lunches and external meetings, including venue bookings and itinerary distribution.
• Prepared letters of engagement in accordance with firm guidelines.
• Generated reports and billing guides using Elite system.
• Regularly liaised with high-profile clients while maintaining strict compliance with confidentiality protocols and information barriers.
• Conducted internet-based research, including sourcing relevant articles and legal publications.

Senior Secretary – Corporate Finance (Restructuring and Insolvency)
Provided comprehensive secretarial and administrative support to a Partner, two Associates, and a Trainee.

• Accurately copy typed legal documents and passages, ensuring consistency and compliance with firm standards.
• Processed financial documentation, including cheque requests, transfer and funds receipt forms, and counsel/expert payment forms; arranged financial support for team events and submitted related invoices.
• Managed document production, including photocopying, scanning, labeling, and preparing document covers and spines.
• Proofread and performed quality checks on legal documents and correspondence; managed engrossment and binding of final versions.
• Conducted property-related research, including obtaining Land Registry information and performing winding-up order searches.

Senior Secretary – Asset Finance
Provided high-level support to a Senior Partner, Associate Director, Senior Associate, Associate, and Trainee within a busy international finance team.

• Coordinated international travel arrangements, including booking flights, hotels, restaurants, taxis, and preparing itineraries and visa applications.
• Typed and formatted correspondence, memorandums, attendance notes, and complex legal documents in house and client-specific styles.
• Amended documents via telephone dictation and managed live document edits for Fee Earners.
• Conducted conflict checks and opened new client matters using the CMI system.
• Recorded time and expenses daily; prepared billing guides, drafted billing narratives, raised invoices, and composed covering letters.
• Scheduled and organised conference calls, updated calendars, logged meetings and client events, and maintained contact records in Interaction.
• Monitored and filed incoming Outlook emails to appropriate matter files using Filesite.
• Created and compiled PowerPoint presentations for internal and external talks, training, and client meetings.
• Prepared and processed legal documents and Laserforms; produced finalised documentation and correspondence in PDF and email format.
• Maintained regular communication with Partners, Fee Earners, and both UK-based and international clients, ensuring efficient coordination and professional service delivery.