LISA GILBEY
Gravesend
Summary
A friendly team player with extensive experience gained within Administration and Retail positions. Till trained, including experience in managing refunds with proficient computing skills. An effective communicator with strong customer service skills at all levels. Consistently recognised for delivering excellent service, meeting sales targets, and maintaining high standards of organisation and efficiency. Adept at working in fast-paced settings, adapting to various tasks. Now seeking an opportunity to use my experience as a dedicated employee in an admin or retail role.
Overview
28
28
years of professional experience
Work History
Sales Assistant
Poundstretcher
12.2024 - Current
- Achievements:
- Met targets to upsell promotional products weekly.
- Regularly receive positive feedback from customers on my excellent service and management on my upselling.
- Duties: Dealing with customer queries, upselling, serving customers, taking payments in cash and credit cards, keeping the tills tidy, helping put the stock away and restocking shelves, helping with the cashing up.
Coffee Advisor
John Lewis
11.2024 - 12.2024
- Achievements:
- Met and exceeded sales targets to sell products to customers.
- Completed a Level 2 in Food Hygiene and Safety.
- Duties: Dealing with customer queries and ensuring a good service, tastings, always keep the concession tidy, put stock out, inform the customers of the promotions, give the information of the coffee machines and tell them where to obtain the pods.
- Seasonal
Customer Service Advisor
McDonalds, ASDA
08.2024 - 11.2024
- Achievement:
- Praised on my friendly and helpful customer service.
- Duties: Delivering the food to the table to the customers, assisting them with using the kiosk machines, picking up the trays after use, keeping the floor, tables, and chairs clean, filling the condiments, taking the rubbish out.
Retail Assistant
Primark
03.2023 - 06.2024
- Achievement:
- Assisted new members of staff in learning how to use the tills.
- Duties: Dealing with customer queries, maintenance of the clothes, shoes, accessories in men’s, babies, older, young boys and girls departments, keeping the till areas tidy, taking payments using the tills, managing exchanges and giving refunds up to £50, issuing gifts cards and staff discounts.
Sales Assistant
Card Factory
05.2021 - 03.2023
- Achievement:
- Praised in monthly reviews with management on my high standard of work and customer satisfaction.
- Completed training including health and safety.
- Duties: Taking balloon orders, taking card and cash payments, keeping the shop tidy, sorting the cards, putting the out stock, general customer support and answering queries, working on the shop floor, upselling products.
- Seasonal
Sales Assistant (Temp)
Oasis/Debenhams
04.2021 - 05.2021
- Duties: Checking the prices via a handheld scanner, reducing the prices when necessary and issuing new tickets for shelving and clothing items, tidying the rails and the shoe shelves, managing the concession on my own, assisting customers.
Administrative Assistant
Rosica Colin Ltd
06.1998 - 06.2020
- Achievement:
- Took charge to manage the office when the Director was away, including opening and closing the office.
- Duties: Implementing photocopying charge sheet per client, fixing various email problems, answering incoming calls and taking messages, ordering stationary supplies, managing incoming and outgoing emails, dealing with the mail, typing correspondence: raising invoices, and chasing for payment and contracts, cashing up and depositing cheques in the bank.
Education
Level 2 - Food Hygiene and Safety
Bachelor's of Arts Degree - Business Studies
Diploma - Bookkeeping
High School - Finishing School
GCSE equivalent - Maths and Biology
Skills
Supportive and helpful customer service with telephone etiquette
Effective communication with active listening
Knowledge of stock handling and till use
Ability to upsell products
Punctual and reliable
Excellent team worker
Patient and able to remain calm
Digital skills including use of Word and Excel
Interests
I have been travelling and lived abroad in various countries including Barbados, Italy, and the USA I have good working knowledge of Italian I enjoy walking, reading, museums, going to the cinema, theatre, eating out, and listening to all kinds of music
Section name
References available upon request
Timeline
Sales Assistant - Poundstretcher
12.2024 - Current
Coffee Advisor - John Lewis
11.2024 - 12.2024
Customer Service Advisor - McDonalds, ASDA
08.2024 - 11.2024
Retail Assistant - Primark
03.2023 - 06.2024
Sales Assistant - Card Factory
05.2021 - 03.2023
Sales Assistant (Temp) - Oasis/Debenhams
04.2021 - 05.2021
Administrative Assistant - Rosica Colin Ltd
06.1998 - 06.2020
- Level 2, Food Hygiene and Safety
- Bachelor's of Arts Degree, Business Studies
- Diploma, Bookkeeping
- High School, Finishing School
- GCSE equivalent, Maths and Biology