Lisa Gale
Exeter,Devon
Summary
Over 30 years in customer service. Handling various types of communications from general enquiries to complaints in a friendly and timely manner.
Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems.
Overview
37
37
years of professional experience
Work history
New Business Specialist
The Exeter
Exeter, Devon
2010.04 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Within the New Business team I look after new application and adviser queries, answering phones, handling emails and internal and external (suppliers) queries. Specialists help management with the daily running of the team, daily service levels, telephone call monitoring and provide support to other team members.
Claims advisor
Aviva
Exeter, Devon
1989.08 - 2010.04
- Displayed patience and empathy towards distressed clients during difficult times.
- Educated clients on their coverages and claim processes for better understanding.
- Managed complex cases, resolved disputes successfully.
- Processed customer claims, provided efficient service.
- Exhibited strong negotiation skills when settling contentious cases, achieved fair outcomes.
- Assured customer satisfaction by processing claims in a timely manner.
- Conducted investigations to validate insurance claims accurately.
- Handled all claims and communications within established service level agreements.
- Kept clients well-informed of claim updates and case progress.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Joined after school in 1989, company was known as General Accident and after several merges became the company we know today Aviva. Within my time at Aviva I have worked on reception handling customer queries face to face and telephone enquiries, booking appointments and taking payments. Joined the claims team handling direct customer and adviser queries on various types of insurance cover, transfered over to the personal injury claims team where we handled more complex and sensitive cases.
Education
GCSEs -
St Thomas High School
ExeterSkills
- Good Communication skills
- Calm under pressure
- Team member
- Over 30 years in a customer service roll, handling post, emails and calls From general enquiries to complaints in a professional and timely manner
Timeline
New Business Specialist
The Exeter
2010.04 - Current
Claims advisor
Aviva
1989.08 - 2010.04
GCSEs -
St Thomas High School