Lisa Franklin
Barnet, London,England
Summary
Experienced cabin crew professional with strong interpersonal and communication skills returning to cabin crew service and looking to apply a broad range of additional learning and experience to the role. Adaptable, resilient and committed to continuous learning, passionate to apply diverse skills and experiences in the cabin crew member role.
Overview
41
41
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Yoga teacher
Yoga
London, Hertfordshire
2025.03 - Current
- Teaching yoga Vinyasa flow and Somatics and ensuring inclusive learning experiences.
- Participated in continuous professional development workshops, staying updated with latest yoga trends and practices.
- Fostered a calming environment.
- Implemented safety precautions during classes to prevent injuries.
- Built positive relationships with clients to encourage continued class attendance.
- Explained exercises clearly to help clients move safely with maximum effort and results.
Fundraiser
SWCP and Papyrus UK
Plymouth , Devon
2024.05 - Current
- Successfully completed 630 miles along South West Coastal Path to enhance community engagement.
- Effectively raised £15,000 for SWCP and Papyrus UK through targeted fundraising efforts.
- Increased visibility of mental health and coastal conservation initiatives through impactful awareness campaigns.
- Delivered a keynote address at a major event, enhancing organisational outreach efforts.
Cafe assistant
The Falcon Hotel
Northampton, Northamptonshire
2023.09 - 2024.02
- Facilitated positive customer interactions through attentive and efficient service.
- Maintained clean and hygienic café areas by adhering to high standards of cleanliness.
- Manned till and processed and recorded payments for orders.
- Enhanced cafe atmosphere with attention to cleanliness and decoration details.
Appropriate Adult volunteer
Cornwall & Isles of Scilly Youth Offending Service
Bodmin, Cornwall
2012.02 - 2014.07
- Demonstrated respect, friendliness and willingness to help a young person who was referred to the youth offending service
- Supported a young person in a police station and during court attendance.
- Accompanied a young person during community work.
- Supported team by demonstrating respect and willingness to help.
Customer sales assistant
N and I Franklin
London, City of London
2007.05 - 2009.08
- Assisted customers to make informed purchasing decisions.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cabin Crew and Purser
British Airways
London Heathrow, Hounslow
1990.12 - 1998.04
- Enhanced passenger safety by ensuring strict adherence to aviation safety protocols.
- Improved collaboration among crew members by cultivating strong teamwork.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain peaceful journey environment.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
Telephone sales coordinator
Copygraphic PLC
London, City of London
1990.09 - 1990.11
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Handled critical customer issues promptly, improving overall service quality.
- Coordinated with marketing team, ensuring successful product launches.
- Liaised regularly with logistics department to ensure timely deliveries.
Advertising assistant
Western morning Newspaper
Plymouth, Devon
1989.10 - 1990.07
- Built strong rapport with customers, fostering loyalty and enhancing brand reputation.
- Helped customers in determining design and layout of sold and spec ads.
- Established productive relationships with key clients by understanding their needs and preferences.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Retail worker
Boots the Chemist
Plymouth
1987.12 - 1989.10
- Consistently met personal sales goals whilst providing excellent customer service.
- Operated till accurately to ensure smooth checkout process.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Handled customer complaints in professional manner, resolving issues promptly.
- Created attractive product displays that stimulated customer interest and purchases.
Apprentice hairdresser
Maison and Terry
Plymouth, Devon
1985.06 - 1987.12
- Collaborated closely with team members for smooth salon operations.
- Sustained cleanliness of salon, enhancing overall client experience.
- Improved customer satisfaction by providing friendly and attentive service.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
Education
Diploma of Higher Education - Health and Social care
Truro and Penwith College
Truro, Cornwall 2011.09 - 2012.06
O-level - Secondary Education
Plymstock comprehensive school
Plymouth09.1983
Skills
- Interpersonal and communication skills
- Customer service expertise
- Resilience and adaptability
- Empathy
- Team work
- Physical stamina and agility
Certification
First aid
Level 1 certificate in Practical and Horticulture skills
kundalini teacher 200 hours
Driving licence
Accomplishments
In 2024, I walked 630 miles of the South West Coastal Path, raising £15000 pounds and raising public awareness for Papyrus UK and South West Coastal Path.
First Aid training 2025
I completed a First Aid day training course.
Affiliations
- Yoga, mental well being, wild swimming, live music and love walking my dogs.
Timeline
Yoga teacher
Yoga
2025.03 - Current
Fundraiser
SWCP and Papyrus UK
2024.05 - Current
Cafe assistant
The Falcon Hotel
2023.09 - 2024.02
Appropriate Adult volunteer
Cornwall & Isles of Scilly Youth Offending Service
2012.02 - 2014.07
Diploma of Higher Education - Health and Social care
Truro and Penwith College
2011.09 - 2012.06
Customer sales assistant
N and I Franklin
2007.05 - 2009.08
Cabin Crew and Purser
British Airways
1990.12 - 1998.04
Telephone sales coordinator
Copygraphic PLC
1990.09 - 1990.11
Advertising assistant
Western morning Newspaper
1989.10 - 1990.07
Retail worker
Boots the Chemist
1987.12 - 1989.10
Apprentice hairdresser
Maison and Terry
1985.06 - 1987.12
O-level - Secondary Education
Plymstock comprehensive school