Lisa Fox

• Conducted interviews and recruited high-performing hospitality staff and housekeepers, facilitating onboarding with relevant training.
• Conduct regular one-to-one meetings with team to ensure voices are acknowledged and identify areas for enhancement
• Regular team meetings
• Ensured staff received ongoing training to maintain skills and knowledge.
• Manage rosters and rotas to optimise daily team efficiency.
• Established job lists to ensure adherence to highest cleaning standards.
• Trained front of house teams to deliver seamless, professional, and exceptional service.
• Trained Level 1 and Level 2 hospitality to all hospitality assistants at 10 other care homes
• Maintaining five-star standards of comfort, safety, and hygiene for residents
• Budget management
• Uphold compliance with regulations, health and safety standards, and employment laws, maintaining accurate records, and creating COSHH & Risk assessments.
• Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint for document creation and data analysis.
  Leveraged Harri, Hippo, Navitas, and Nourish software to manage operational tasks effectively.
  Utilised various software tools to enhance productivity and streamline processes.
• Managed a team of 20 plus staff and Duty managed the whole home 2 days per month.
• Planned and executed events including CEO's meetings, CEO's meals, parties and private dining experiences.

• Managed tills, ensuring accurate cash handling procedures.
• Oversaw customer service operations, promptly addressing complaints.
• Coordinated staff rotas to optimise resource allocation and coverage.
• Handled ordering and stock control to maintain optimal inventory levels.
• Ensured kitchen health and safety compliance with regulatory standards.
• Guided team to maintain exceptionally clean and welcoming environment for customers.
• Supervised daily operations and staff performance as duty manager.
• Secured premises by closing, locking, and setting alarms at shift end.

• Processed expense reports, resulting in accurate financial records maintained consistently.
• Improved record keeping system with attention to detail and thoroughness.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• accounts receivable oversight
• Payroll and payment processing

Assisted service users and carers with emergency issues via out-of-hours phone line.

Facilitated cover for carers and managed scheduling of rounds.

Supported grieving families through compassionate communication.

Collaborated with hospitals and ambulance services to ensure timely responses.

Maintained detailed records of all telephone conversations for accountability.

• Carried out day-to-day duties accurately and efficiently.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Executed customer orders promptly and accurately.
• Processed orders and collected payments via telephone
• Calculated and distributed cash floats to delivery drivers.
• reconciled and balanced tills at close of business
• Ensured front desk remained clean and organised

• Adhered to health and safety regulations with careful handling of food and equipment.
• Assisted chefs with meal preparations.
• Stored ingredients properly, extending their freshness dates significantly.
• Unloaded deliveries promptly for immediate storage and use of fresh produce.
• Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
• Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
• Cleared tables to remove dirty utensils and leftover food items.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.

• Established money floats for efficient cash management.
• Provided excellent customer service with polite interaction and prompt responses to queries.
• Process bets and execute winning pay-outs to customers at tables.
• reconcile and finalise cash at end of shift

• Improved product visibility with strategic shelf arrangements.
• Promoted sales and special promotions to increase store revenue.
• Managed stock levels on shop floor for continuous product availability.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Greeted every customer warmly, promoting friendly atmosphere.
• Completed opening and closing duties in line with established schedule.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Accepted card, cash and cheque payments in POS register system.

• Managed purchase and bought ledger to ensure accurate financial record-keeping.
• Processed subcontract payments to maintain supplier relationships.
• Executed credit control measures to minimise outstanding debts.
• Handled invoicing tasks for timely client billing.
• Organised filing systems to enhance document retrieval efficiency.
• Oversaw reception duties, ensuring professional front-of-house operations.
• Addressed ad hoc tasks as required to support team objectives.