A dedicated professional with a strong foundation in communication, empathy, and leadership. Demonstrates exceptional problem-solving abilities and emotional intelligence, complemented by resilience and organisational skills. Proficient in financial management with a keen attention to detail, ensuring effective teamwork and superior customer service. Committed to leveraging these skills to drive success in future endeavours.
Assisted service users and carers with emergency issues via out-of-hours phone line.
Facilitated cover for carers and managed scheduling of rounds.
Supported grieving families through compassionate communication.
Collaborated with hospitals and ambulance services to ensure timely responses.
Maintained detailed records of all telephone conversations for accountability.