Lisa Day
Gloucester,Gloucestershire
Summary
Detail-oriented and highly organized professional with 25+ years of administrative and governance experience across finance, education, local government, and the charity sector. Proven track record in risk management, regulatory compliance, and policy enforcement. Adept at developing internal controls, managing risk registers, and supporting senior leadership in achieving operational and legislative excellence. Known for discretion, integrity, and the ability to influence stakeholders at all levels, including Trustees, MPs, and representatives of the Royal household.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work history
Administrator, Education Business Support Team, supporting Multi Agency Support Service (MASS)
Gloucestershire County Council
Gloucester, Gloucestershire
11.2024 - 09.2025
- Administering Multi Agency Support Service (MASS) meeting, ensuring compliance with safeguarding and educational protocols, including minute taking and action recording.
- Conducting data integrity reviews and updated intervention tracking systems.
- Enhanced spreadsheet systems to improve visibility of intervention timelines and case ownership.
- Integrated MS365 Apps Planner & Lists into processes improving department workflow.
- Ensuring GDPR compliance in handling sensitive educational data.
Executive Assistant and Board Secretary
Penny Brohn UK
Bristol, Avon
11.2022 - 11.2024
- Provided comprehensive executive support to the CEO, ensuring seamless daily operations through efficient diary management, coordination of meetings with senior leadership, handling of expenses, and meticulous planning of travel and accommodation.
- Led the redesign of the charity's Risk Register improving strategic oversight by the Trustees.
- Prepared high-quality meeting materials, including PowerPoint presentations, to facilitate strategic decision-making and effective communication.
- Updated and maintained the charity's Policies Register.
- Supported governance processes including AGM planning, Board reporting, compliance documentation including minute taking and following up actions.
- Ensured adherence to Charity Commission standards and governance protocols.
- Supported the CEO issuing and reviewing lettings contracts.
Trust Secretary (Voluntary Role)
Dr Jenner’s House
Berkeley, Gloucestershire
07.2022 - 11.2023
- Facilitated Trustee meetings and ensured compliance with Charity Commission governance guidelines.
Trustee, Assistant Scout Leader & District Badge Secretary (Voluntary Roles)
Cotswold Vale District Scouts
Dursley, Gloucestershire
06.2007 - 12.2022
- Discharge of Trustee duties in accordance with Charity Commission Guidelines and the Cotswold Vale Scout Council Constitution.
- Supported youth programming with risk-aware planning and compliance with safeguarding policy.
Clerk to Local School Board – SGS Berkeley Green UTC & SGS Pegasus School (Patchway, Bristol)
SGS Academy Trust
Cinderford, Gloucestershire
06.2017 - 08.2022
- Delivered full governance support across two schools, ensuring compliance with DfE and Trust policies.
- Coordinated exclusion and complaints hearings ensuring meetings adhered to statutory timeframes and guidelines.
- Delivered on-boarding training for new Board members.
- Maintained training records and registers of pecuniary interest for Board members.
Self Employed
LD Office Support
Berkeley, Gloucestershire
04.2006 - 12.2010
- Managed print production and distribution of training materials for a work/life balance training provider, including liaison with trainers and attendees, sourcing promotional assets, and handling invoicing.
- Prepared financial documentation for accounting purposes for a small Engineering firm, ensuring timely submissions.
Clerk to the Governing Body
Berkeley Primary School
Berkeley, Gloucestershire
10.2007 - 10.2009
- Administrative support for the governing body meetings including accurate minute taking and follow up of actions.
- Designed and implemented conflict of interest tracking system for Governors.
Senior Business Continuity Officer
Lloyds Banking Group (previously Cheltenham & Gloucester)
Gloucester, Gloucestershire
04.1999 - 11.2004
- Developed and tested 52 departmental Business Recovery Plans.
- Led crisis management exercises with senior executives to ensure operational resilience.
Supervisor, Mortgage Support
Lloyds Banking Group (previously Cheltenham & Gloucester)
Gloucester, Gloucestershire
11.1994 - 04.1999
- Lead and managed a team of 10 colleagues scrutinising mortgage data integrity.
- Successfully designed and implemented new performance appraisal system.
Senior Clerk, Mortgage Accounts
Lloyds Banking Group (previously Cheltenham & Gloucester)
Gloucester, Gloucestershire
10.1991 - 11.1994
- Handled sensitive customer communications and liaised with life assurance providers.
- Processed amendments to residential mortgages within agreed timelines.
Mortgage Accounts Clerk
Halifax Banking Group (Previously Halifax Building Society)
Cheltenham, Gloucestershire
01.1990 - 10.1991
- Managed a caseload of mortgage accounts between 0-4 months in arrears.
- Answered general mortgage enquiries and provided cashiering services.
Machine Room Clerk
Barclays Bank
Gloucester, Gloucestershire
08.1988 - 01.1990
- Worked as part of a team to input and balance the day’s entries.
Education
BTEC Certificate - Management Studies
Gloucestershire College of Arts and Technology
01.1997 - 01.1998
GCSEs -
Beaufort Community School
Tuffley, Gloucester 09.1983 - 08.1988
Skills
- Regulatory compliance and governance in the non-profit sector
- Board level minute taking and meeting co-ordination
- Risk assessment and mitigation
- Policy development and enforcement
- Internal controls and audit preparation
- Data analysis and reporting
- Stakeholder engagement
- Discretion and confidentiality
- Microsoft 365 suite including Outlook, Excel, Planner and Lists
- Business Continuity Planning
- Trustee training and onboarding co-ordination
References
References are available upon request.
Accomplishments
Duke of Edinburgh Gold Award - 1996
Timeline
Administrator, Education Business Support Team, supporting Multi Agency Support Service (MASS)
Gloucestershire County Council
11.2024 - 09.2025
Executive Assistant and Board Secretary
Penny Brohn UK
11.2022 - 11.2024
Trust Secretary (Voluntary Role)
Dr Jenner’s House
07.2022 - 11.2023
Clerk to Local School Board – SGS Berkeley Green UTC & SGS Pegasus School (Patchway, Bristol)
SGS Academy Trust
06.2017 - 08.2022
Clerk to the Governing Body
Berkeley Primary School
10.2007 - 10.2009
Trustee, Assistant Scout Leader & District Badge Secretary (Voluntary Roles)
Cotswold Vale District Scouts
06.2007 - 12.2022
Self Employed
LD Office Support
04.2006 - 12.2010
Senior Business Continuity Officer
Lloyds Banking Group (previously Cheltenham & Gloucester)
04.1999 - 11.2004
BTEC Certificate - Management Studies
Gloucestershire College of Arts and Technology
01.1997 - 01.1998
Supervisor, Mortgage Support
Lloyds Banking Group (previously Cheltenham & Gloucester)
11.1994 - 04.1999
Senior Clerk, Mortgage Accounts
Lloyds Banking Group (previously Cheltenham & Gloucester)
10.1991 - 11.1994
Mortgage Accounts Clerk
Halifax Banking Group (Previously Halifax Building Society)
01.1990 - 10.1991
Machine Room Clerk
Barclays Bank
08.1988 - 01.1990
GCSEs -
Beaufort Community School
09.1983 - 08.1988
Similar Profiles
KAREN BENNETTKAREN BENNETT
ACTING SENIOR ADMINISTRATOR at GLOUCESTERSHIRE COUNTY COUNCILACTING SENIOR ADMINISTRATOR at GLOUCESTERSHIRE COUNTY COUNCIL
Karen HanchettKaren Hanchett
Highways Development Management Manager at Gloucestershire County CouncilHighways Development Management Manager at Gloucestershire County Council
Olivia MagrawOlivia Magraw
Retained FireFighter at Gloucestershire County CouncilRetained FireFighter at Gloucestershire County Council
Keith BryantKeith Bryant
Director at Keith Bryant Logistics LimitedDirector at Keith Bryant Logistics Limited
wesley Moorewesley Moore
Trainee Bench joinery at Bridge Learning CampusTrainee Bench joinery at Bridge Learning Campus