Lisa Davies Jones
Shrewsbury,Shropshire
Summary
A highly experienced senior executive with a track record of delivering successful system transformation at scale with a demonstrable record of sustained achievement of challenging deliverables at Chief Executive level. A skilled strategic thinker with a strong consumer focus, building a positive culture of collaboration and partnership. Facilitates high levels of stakeholder and staff engagement in the design, delivery, and evaluation of highly valued services. A values-based leader, skilled at engaging a diverse range of stakeholders across industry, government, and community sectors, creating shared purpose and finding innovative solutions to complex problems.
Work History
Interim CEO
Bicycle Queensland (BQ)
05.2023 - 02.2024
- Having been director on BQ Board for over 3 years, stepped into Interim CEO role to lead BQ team through significant period of transition of board renewal, ongoing governance reform and strategy renewal
- Worked closely with Board Chair on development of key deliverables essential to establishing strong foundations for future success. These included strengthened board assurance and reporting, strengthened program governance and development of new Strategy
- Built relationships with state and local government and aligned industry stakeholders to influence increased investment in active transport and activation initiatives to get more people riding
Health Service Chief Executive
Mackay Hospital and Health Service
11.2020 - 09.2022
- Leading alliances: Chair of Better Health North Queensland (BHNQ), alliance of all five North Queensland Hospital and Health Services, North Queensland Primary Health Network and Queensland Health.The BHNQ aim is to make North Queenslanders as healthy as all Queenslanders. Key deliverables include integrated mental health strategy and shared strategy for first 1000 days of life
- Regional Pandemic response lead, overseeing roll out of COVID vaccine to over 90% of population through close partnership with local government and primary care providers to plan and deliver vaccination program at pace across rural and remote communities
- Governance: Commissioned and oversaw investigation into clinical concerns regarding Obstetrics and Gynaecology service. Established co-design approach for maternity services, to ensure consumer and staff voices were at center of planned service redesign, This included maternity community reference group, co-chaired with community member and appointment of consumer champions to ensure consumer led local engagement within all Mackay HHS communities
Chief Executive
Office Rural and Remote Health Establishment
01.2020 - 11.2020
- Led establishment of Queensland Office of Rural and Remote Health. Following extensive statewide internal and external stakeholder engagement, environmental scanning, and system wide review, developed and implemented structure, governance, and strategic approach to establishment of Queensland Office for Rural and Remote Health. Core purpose of Office is to better address equity of access for rural and remote Queenslanders.
- Queensland Health Rural and Remote pandemic response lead, providing planning and coordination of statewide response for rural communities.
Health Service Chief Executive
North West Hospital and Health Service
05.2016 - 11.2020
- Financial sustainability: Working closely with clinical and non clinical leaders, led financial turnaround of 5% of budget to address structural deficit.
- Innovation: Co-led with Chief Executives of partner organisations (Primary Health Network and regional Aboriginal Medical Service) development of North West Queensland Lower Gulf Strategy, establishing tripartite agreement to co-design and implement integrated comprehensive primary care model for Lower Gulf First Nations communities, improving access to primary care services and reducing hospital emergency department attendances by 35%.
- Awarded Queensland Health Award for Excellence in rural and remote health, finalist in Queensland Premiere's Awards and Highly Commended finalist in International Hospital Foundation Awards.
Executive Director Clinical Governance
Townsville Hospital and Health Service
11.2014 - 05.2016
- Corporate and Clinical Governance: I led implementation of revised organisational governance structure providing increased levels of assurance to Board on safety and quality of service delivery, achieving successful accreditation and commendation against healthcare standards
Service Group Director
Townsville Hospital and Health Service
09.2013 - 11.2014
- Working closely with clinical and non clinical leaders across services, reviewed and streamlined clinical pathways to deliver productivity and efficiency improvements resulting in sustainable delivery of financial and service performance targets, including planned and emergency access targets.
- Working with clinical leaders, developed successful business case for first Paediatric Intensive Care Unit for North Queensland. This meant that children were no longer children, avoiding 1000km journey to Brisbane for critical care services, keeping families closer to home.
Deputy Chief Operating Officer
Worcestershire Acute Hospitals Trust
12.2009 - 09.2013
- Working closely with clinical leaders, led delivery of quality, innovation, and productivity program (QIPP), identifying and delivering costs improvements of 11% of budgeted spend over 3 years. Key initiative was reduction in overall length of stay of 2 days, enabling reconfiguration of bed base to increase medical beds and cost reductions of £3 million. This was achieved through range of actions that delivered transformational improvement across elective and emergency pathway.
Divisional Director Surgical Services
Robert Jones & Agnes Hunt Orthopaedic Hospital Trust NHS, UK
11.2005 - 12.2009
- Led on work streams both within Division and Trust wide to achieve Trust's objectives of reducing operational expense, increasing productivity and reducing wait times, whilst maintaining high quality of service that kept organisation in top ten NHS acute hospitals nationally for patient satisfaction over several years. Key success was delivery of 12% cost improvement over 2 years (7% year 1 and 5% year 2)
- Collaborated closely with colleagues in partner organisation within primary and acute care to redesign pathways to deliver improved patient experience and reduction of unnecessary access to acute care
- Increased divisional efficiency by streamlining processes and implementing innovative solutions
Service Improvement Manager
Robert Jones and Agnes Hunt NHS Foundation Trust
Oswestry
12.2003 - 11.2005
- Developed and implemented the Trust's service improvement strategy, leading on projects to streamline patient pathways, reducing time to be seen and treated and improving patient experience.
- Mentor and Trust Lead to Project Support Leads delivering projects through the Shropshire and Staffordshire Project Support Group Program.
- Awarded Project Support Group Team of the year award.
- Awarded the Trust's CEO Leadership Award.
Nurse Manager
Robert Jones and Agnes Hunt NHS Foundation Trust
07.2002 - 12.2003
- Enhanced patient care by implementing evidence-based nursing practices, including named nurse and team nursing and patient feedback protocols.
- Streamlined nursing operations for increased efficiency by optimising staff scheduling and resource allocation.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
Overview
22
22
years of professional experience
Education
Graduate -
05.2016
Post-graduate Diploma Professional Management -
Graduate Certificate Professional Management -
Graduate Diploma Effective Resource Management -
Training And Development Vocational Assessor -
Registered Nurse -
Skills
- System Leadership
- Corporate Governance
- Leading Innovation
- Operational Excellence
- Stakeholder engagement
- Cross sector Collaboration
- Strategic Partnerships
- Forging alliances
- Business Development
- Contract Management
- Contract Negotiation
- Crisis Management
Accomplishments
- Adjunct Associate Professor, James Cook University, Centre for Rural and Remote Health.
- Queensland Health Award for Excellence in remote and rural health, finalist in Queensland Premiere's Awards and Highly Commended finalist in International Hospital Foundation Awards
- Chair Better Health North Queensland Alliance
- Chair Queensland Advancing Kidney Care 2026
- Co-Chair Queensland Rural Maternity Service Improvement Oversight Committee
- Director Bicycle Queensland Board
- Director RACQ CQ Rescue Board
- Director Tropical Australian Academic Health Centre Board
Timeline
Interim CEO - Bicycle Queensland (BQ)
05.2023 - 02.2024
Health Service Chief Executive - Mackay Hospital and Health Service
11.2020 - 09.2022
Chief Executive - Office Rural and Remote Health Establishment
01.2020 - 11.2020
Health Service Chief Executive - North West Hospital and Health Service
05.2016 - 11.2020
Executive Director Clinical Governance - Townsville Hospital and Health Service
11.2014 - 05.2016
Service Group Director - Townsville Hospital and Health Service
09.2013 - 11.2014
Deputy Chief Operating Officer - Worcestershire Acute Hospitals Trust
12.2009 - 09.2013
Divisional Director Surgical Services - Robert Jones & Agnes Hunt Orthopaedic Hospital Trust NHS, UK
11.2005 - 12.2009
Service Improvement Manager - Robert Jones and Agnes Hunt NHS Foundation Trust
12.2003 - 11.2005
Nurse Manager - Robert Jones and Agnes Hunt NHS Foundation Trust
07.2002 - 12.2003
Australian Institute of Company Directors - Graduate,
Open University, UK - Post-graduate Diploma Professional Management,
Open University, UK - Graduate Certificate Professional Management,
City And Guilds - Graduate Diploma Effective Resource Management,
City And Guilds Certificate - Training And Development Vocational Assessor,
St Thomas' Hospital, London - Registered Nurse,
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