Lisa Dakin
Addingham, Ilkley,WEST YORKS
Summary
Highly organised property landlord with a proven track record of providing first-class property management services to new and prospective tenants.
Proactive with twelve years of experience in cultivating tenant relationships, maintaining properties, dealing with repairs and organising swift resolution via network of trades people.
Successfully balanced administrative efficiency with excellent customer service. Accomplished negotiator with solid communication skills.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
Landlord
Self employed
Bradford, Bristol, Banbury, Isle of Wight
11.2011 - Current
- Responded to emergency call-outs and implemented required repairs, maintaining tenant satisfaction and property safety.
- Marketed properties on social media channels to increase interest and minimise turnaround times.
- Attended valuations to provide accurate, informative client advice.
- Liaised with tenants on inspections, servicing and repairs to maintain property condition.
- Updated online listings to reflect accurate property details and viewing availability.
- Conducted full inventory checks and reported discrepancies for prompt resolution.
- Coordinated maintenance and repair work by scheduling tradesmen and updating tenants.
- Maintained thorough working knowledge of relevant legislation and laws for compliant property management.
- Managed profit and loss forecasting for improved property planning insight.
- Labelled and stored files, keys and related property items correctly for ease of use.
- Updated residents on changes to rent and terms through formal notifications.
- Hosted open home viewings for new properties, engaging prospective tenants with helpful property and application advice.
- Negotiated prices with contractors for cost-effective maintenance provisions.
- Processed new tenancy applications quickly to minimise payment disruptions between lettings.
- Completed home entry and exit condition reports, maintaining safe, clean properties.
- Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.
silversmith
self employed
Ilkley, West Yorkshire
09.2016 - 08.2023
- Made jewellery castings and other non-ferrous metal articles by hand.
- Created new jewellery designs and modified existing designs.
- Worked with high-quality gold, silver and platinum materials to craft unique pieces.
- Fabricated rings, necklaces and bracelets from precious metals and stones.
Garden furniture concession manager
Delta Garden Furniture
various - Godalming, Oxford, Hexham
02.2008 - 09.2012
- Supervised three employees.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Inventoried concession items and performed price/cost analysis'.
- Formulated marketing and advertising strategies for continuous business growth.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Stocked and faced concession items.
- Increased stand profit
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Created seasonal sales plans with varying stock and promotional strategies.
- Oversaw business staffing and training, building successful, customer-focused team.
Customer service officer
Job centre
Aldershot, Hampshire
01.2007 - 01.2008
- Provided professional and helpful support to new and existing clients.
- Answered and re-directed calls for swift resolution.
- Responded to customer queries and provided excellent customer service.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded and processed client data accurately.
- Maintained working knowledge of available services.
- Participated in meetings to discuss goals.
Education
BA Honours - Silversmithing
University of the Creative Arts
Farnham 09.2012 - 06.2016
BTEC National Diploma in Social Care - Social Care
Thomas Danby College
Leeds 09.1986 - 06.1988
A levels - English Literature, French
Ilkley Grammar School
Ilkley 09.1986 - 06.1988
GCSEs - English, Maths, French, Biology, Home Economics
Ilkley Grammar School
Ilkley 09.1983 - 09.1986
Skills
- Tradesmen coordination
- Entry and exit reporting
- Contract management
- Tenant relations
- Property management
- Tenancy application management
- Advertising
- Property inspections
- Regulatory compliance
- Lease drafting
- Financial management
- Contractor sourcing
- Resident communication
Languages
French
Intermediate
Timeline
silversmith
self employed
09.2016 - 08.2023
BA Honours - Silversmithing
University of the Creative Arts
09.2012 - 06.2016
Landlord
Self employed
11.2011 - Current
Garden furniture concession manager
Delta Garden Furniture
02.2008 - 09.2012
Customer service officer
Job centre
01.2007 - 01.2008
BTEC National Diploma in Social Care - Social Care
Thomas Danby College
09.1986 - 06.1988
A levels - English Literature, French
Ilkley Grammar School
09.1986 - 06.1988
GCSEs - English, Maths, French, Biology, Home Economics
Ilkley Grammar School
09.1983 - 09.1986
Similar Profiles
Heather RyanHeather Ryan
CHILDCARE PROVIDER at Self EmployedCHILDCARE PROVIDER at Self Employed
William Jason AmoroaWilliam Jason Amoroa
Bee Keeper at Self EmployedBee Keeper at Self Employed
Jonathan GrayJonathan Gray
Level 3 IT Consultant and Analyst at Self EmployedLevel 3 IT Consultant and Analyst at Self Employed
Sharron GarrattSharron Garratt
Personal Carer at Self employedPersonal Carer at Self employed
Archie HoldenArchie Holden
Labourer at Little England & co ltd.Labourer at Little England & co ltd.