Lisa Currie
Bexley,Kent
Summary
Experienced Business Analyst with a proven track record of delivering complex, high‑profile change and demonstrating leadership through mentoring, knowledge sharing and embedding consistent ways of working. Experienced in supporting and developing other Business Analysts, championing standards and best practice, and acting as a trusted adviser to stakeholders at all levels. Skilled in requirements analysis, process improvement and bridging business and technical perspectives to ensure successful delivery. Passionate about enabling change that empowers people, enhances efficiency and delivers lasting business impact.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Business Analyst
Financial Ombudsman Service
2016.10 - 2026.02
- Requirements gathering and analysis - collaborating with all levels of stakeholders to define business needs and translating them into clear, refined requirements.
- Process improvement - identifying inefficiencies and implementing solutions to enhance operational effectiveness.
- Stakeholder management - acting as a bridge between business and technical teams, ensuring alignment on project goals.
- Data analysis - leveraging data insights to support decision making.
- Technical delivery oversight - driving the successful implementation of technology solutions, while ensuring quality and compliance.
- Agile and project methodologies - leading and supporting agile/scrum practices to accelerate development cycles.
- Cross-functional collaboration - partnering with developers, designers, technical and business teams to create seamless solutions.
- Documentation and communication - Producing clear business cases, functional specifications and analysis artefacts to support project execution.
- Leadership and mentoring - Guiding team members and fostering a collaborative environment for knowledge sharing.
Senior rule author analyst
Financial Ombudsman Service
2015.02 - 2016.09
- Certified in Oracle Policy Automation
- Process improvement and requirements gathering - Collaborating with business colleagues to understand automation opportunities and define requirements.
- Solution design - Designing highly complex casework support tools, modelling various options and presenting to key stakeholders.
- Solution development and continuous improvement - Building, testing and releasing new tools, as well as co-ordinating enhancements and bug fixes to existing tools.
- Leadership - Guiding and mentoring a team of rule authors, fostering professional development and high quality output.
Adjudicator
Financial Ombudsman Service
2012.01 - 2015.01
- Investigating complaints - reviewing case files and making balanced informed decisions.
- Domain knowledge - in depth understanding of the organisation, industry regulations and policy.
- Mediation - facilitating discussions between consumers and businesses to reach a fair resolution.
- Effective communication - being transparent and persuasive, communicating findings clearly to all relevant parties.
- Identifying inefficiencies and driving process improvement - analysing complaint trends to uncover root causes and ways to improve efficiency and customer experience.
Education
Bachelor of Arts - Criminology and Sociology
University of Kent
Canterbury 2005.09 - 2008.07
Skills
- Coaching and mentoring
- Stakeholder engagement
- Business solutions development
- Benefits focused analysis
- Industry expertise
- Product backlog management
- Problem-solving
- Cost/benefit analysis
- Requirements elicitation and analysis
- Process improvement and problem analysis
- UX/UI design
Certification
BCS Diploma in Business Analysis
Timeline
Business Analyst
Financial Ombudsman Service
2016.10 - 2026.02
Senior rule author analyst
Financial Ombudsman Service
2015.02 - 2016.09
Adjudicator
Financial Ombudsman Service
2012.01 - 2015.01
Bachelor of Arts - Criminology and Sociology
University of Kent
2005.09 - 2008.07