Lisa Chiu
Musselburgh,East Lothian
Summary
Compassionate individual with proven abilities in communication and problem-solving, bringing valuable skills from previous roles in care and support services.
Expertise in fostering inclusive environments and managing challenging behaviours to promote young adults well-being. Committed to creating positive impact by supporting pupils' academic and personal growth.
Overview
25
25
years of professional experience
Work history
In house practitioner for vulnerable young adult
Action For Children
Haddington, East Lothian
05.2024 - Current
- Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
- Facilitated social integration activities for clients' mental stimulation and community engagement.
- Administered medication as prescribed to manage health conditions effectively.
- Improved patient nutrition through careful meal preparation in line with dietary requirements.
- Maintained cleanliness of living areas, resulting in a safe environment.
- Safeguarded patient confidentiality by adhering strictly to data protection laws and regulations .
- Handled challenging behaviour effectively ensuring safety of all parties involved .
- Promoted independence among patients through skill enhancement activities .
- Kept accurate records of patient's progress, aiding in monitoring effectiveness of care plan .
- Responded calmly to manage crises and emergency situations.
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
- Helped individuals with day-to-day activities while consistently encouraging independence.
Carer assistant
SC ABLE CARE
East Lothian
01.2022 - 05.2024
- Supported families with information on patient progress and condition.
- Handled emergency situations calmly, ensuring safety of all involved.
- Offered emotional support to patients during difficult times.
- Encouraged physical activity within the capabilities of each individual.
- Assisted in scheduling appointments with doctors or other healthcare specialists.
- Managed dietary needs of patients, resulting in improved nutrition.
- Facilitated social activities, improving quality of life for residents.
- Administered medication as prescribed, ensuring optimal health.
Company Secretarial Assistant
LISA CHIU
Edinburgh, Edinburgh
01.2018 - 11.2022
- Routed agreements, contracts and invoices through signature process.
- Maintained all office files, both electronic and hard copies.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff
- Organised files, developed spreadsheets, faxed reports and scanned documents
- Displayed strong customer service skills with professional telephone manner in order to resolve customer enquiries
- Received and screened high volume of internal and external communications, including email and mail
- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents
- Conducted research for informed strategic planning.
- Prepared legal documents to ensure regulatory adherence.
Customer Service Agent
Flybe
Edinburgh
03.2016 - 01.2018
- Processed ticket bookings using Flybe system, entering information with precision for accurate ticket despatch.
- Managed complaints and advised on alternative arrangements to suit passengers' needs.
- Assisted customers with further travel enquiries using extensive knowledge of Edinburgh and surrounding areas
- Dealt with difficult passengers effectively, using conflict management skills and immediately reporting incidents to management
- Issued and sold passengers' tickets daily.
- Effectively resolved passenger disputes and complaints in a
professional and timely manner - Volunteered to cover for absentee passenger services on several
occasions, helping to reduce travel disruptions. - Provided luggage support, ensuring proper securing to prevent damage.
Passenger Service Agent
Flybe
Edinburgh
03.2015 - 03.2016
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to an appropriate location for loading and
screening. - Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal
guidelines. - Instructed passengers on safety and emergency procedures and
answered all passenger inquiries. - Escorted handicapped passengers from terminal to aircraft.
- Announced flight status updates and information about gate changes
over PA system. - Boosted customer retention, providing boarding assistance to
passengers with special needs. - Assisted elderly passengers and those with special needs, showcasing empathy and care.
Waiting Staff Member
Xanadu
Edinburgh
01.2007 - 03.2015
- Warmly greeted guests upon arrival, providing a positive, welcoming atmosphere to exceed customer expectations.
- Served meals and drinks with professionalism and skill, maintaining presentation and quality standards.
- Liaised with customers during meals, ensuring orders were received correctly and met expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Processed cash and card payments promptly, minimising customer wait times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning restaurant areas to cashing up tills.
- Kept guest tables neat and tidy, regularly clearing away dirty dishes, used glasses and wiping down surfaces.
Hotel Assistant
Balmoral Hotel
Edinburgh
11.2000 - 02.2004
- Maintained an inventory of items placed in guest rooms.
- Promptly delivered extra linen, paper products and toiletries to guest
rooms upon request within company timeframes. - Vacuumed, dusted and maintained the common areas, including
hallways and waiting areas by lifts. - Used specified cleaning products in each guest room, following company guidelines.
- Replenished guest room supplies, including water glasses, toiletries and paper products.
- Maintained safe working environments, verifying corridors and storage areas stayed clear, clean and tidy to minimise risk of accidents.
- Cleaned guest rooms and changed linen according to company specifications, ensuring rooms stayed in compliance with standard set-up.
- Enhanced hotel reputation with excellent customer service skills.
Education
SVQ1 - Travel And Tourism
Edinburgh College
Edinburgh06.2002
High School Diploma - Generel Education
Forrester High School
Edinburgh06.2001
Skills
- Safeguarding vulnerable individuals
- Patience and tolerance
- Implementing individualised learning plans
- Experience with learning disabilities
- Team player
- Meal and snack preparation
- Mental health support
- Well-organised
- Health and safety adept
- Housekeeping
- Disability Care
Timeline
In house practitioner for vulnerable young adult
Action For Children
05.2024 - Current
Carer assistant
SC ABLE CARE
01.2022 - 05.2024
Company Secretarial Assistant
LISA CHIU
01.2018 - 11.2022
Customer Service Agent
Flybe
03.2016 - 01.2018
Passenger Service Agent
Flybe
03.2015 - 03.2016
Waiting Staff Member
Xanadu
01.2007 - 03.2015
Hotel Assistant
Balmoral Hotel
11.2000 - 02.2004
SVQ1 - Travel And Tourism
Edinburgh College
High School Diploma - Generel Education
Forrester High School