- Spending time with family and friends
- Country walks
- Cinema
- Dining out
- Enjoying time away on holidays
Lisa Carthy
Northwich,Cheshire
Summary
Manages front-office communications, parent enquiries, and stakeholder liaison to keep daily school activity organised and responsive. Maintains attendance registers, email workflows, and safeguarding follow-ups to support accurate records and prompt action.
My focus is on streamlining office operations and improving efficiency. I bring strong organisational skills, excellent communication abilities, and knack for problem-solving. I excel at managing schedules, coordinating meetings, and handling correspondence, ensuring smooth day-to-day activities.
Overview
8
8
years of professional experience
Work History
Administrative Officer
Sir John Brunner Foundation - Little Leigh Primary
Northwich, Cheshire
02.2019 - Current
- Liaised with parents, children, Welfare Officers, trust members, and contractors as front office representative, efficiently handling incoming calls and providing assistance or redirecting as necessary. To manage all incoming emails promptly and efficiently, redirecting emails to the correct work colleague. Maintained and updated attendance registers, promptly following up with non-attending parents to ensure compliance with DFE standards. The ability to deal with difficult situations involving parents and children. Handled difficult situations with parents and children, consulting safeguarding team members as required. Completed schools' Spring, Summer, and Autumn Census and uploaded data onto DFE platform, ensuring deadlines met for funding eligibility for upcoming academic year. First point of contact to handle all invoices in relation to the school. Each invoice is vetted and uploaded onto Sage. Arrange for coaches for day trips and residentials. Liaise with the teachers and the children’s parents regarding payments via the Parentpay platform. Maintaining communication with the Local Authorities and the public when importing and exporting pupils on the database. Running various DBS checks on all adult visitors and parent helpers. Liaise with the school nursing team regarding vaccines and maintaining/re-ordering of medicines and first aid stock. Keeping a record of all staff absences and reporting to HR. In order to handle all of the above tasks efficiently the use of the following software are necessary: Excel, Word, Microsoft Office Outlook, Arbor, ParentPay, SAM, DFE and Sage.
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Responded to incoming calls and emails efficiently, ensuring all queries were addressed promptly., recording accurate messages and swiftly following up on enquires.
Education
GCSEs - Secondary
Parrs Wood High School
Manchester01-1995
Skills
- Invoice processing
- Sage invoicing
- DFE census submissions
- Database management
- Records management
- Document control
- Administrative coordination
- Administrative tasks
- Email management
- Front office liaison
- Customer service
- Customer relations
- Billing management
- Petty cash management
- Financial management
- Inventory control
- Workload organisation
- Deadline management
- Multitasking efficiency
- Workflow planning
- Reception management
- Safeguarding communication
- Data confidentiality
- Record keeping accuracy
- Complaint resolution
- Interpersonal communications
- Microsoft Office proficiency
- Filing systems management
- Training management
Interests
Timeline
Administrative Officer
Sir John Brunner Foundation - Little Leigh Primary
02.2019 - Current
GCSEs - Secondary
Parrs Wood High School