Lisa Burrows-Napier
Tadcaster,North Yorkshire
Summary
Dedicated and results orientated Customer Consultant with a passion for the sustainable cosmetics industry, seeking part-time opportunities within the luxury retail sector to manage alongside my creative business and charity work. Committed to delivering exceptional customer experiences while fostering strong relationships with both customers and colleagues,
Known for strong listening and communication skills and positive outlook.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
Work history
Research Associate
University of Birmingham and West Yorkshire Police
- Start date to be confirmed.
- 15 hour per week role.
Customer Consultant
The Body Shop
York, UK
2022.06 - Current
- Meeting sales targets and driving customer satisfaction
- Exploring the narratives behind community fair trade, sustainability, and ethical choices being a dedicated vegan this is very important to me.
- Maintaining an inviting shop floor.
- Build customer rapport by providing friendly, genuine service, talking about products that I have personally used and making recommendations
Business Owner
Threadbear's Chiengora
2017.12 - Current
- Social media based business.
- Traditional methods of spinning using a wheel to spin a clients dog's hair into yarn.
- knitting beautiful keepsakes and teddy teddy bears.
- Building relationships with clients to discuss their requirements and create for them a tangible memory of their pet.
- Maintaining a client database.
- Invoicing and record keeping.
Owner
Town and Country Animal Care
Tadcaster
2015.10 - 2019.01
- Responsible for the welfare of several customers dogs, ensuring safe enjoyable daily walks in all weather.
- Effective management of time and diary planning .
Forensic Photographer and Footwear Assistant
Hampshire Police Scientific Services
2013.02 - 2015.10
- Forensic studio based photography of footwear marks and impressions.
- Forensic image capture, processing, archiving and printing
- Exhibit handling.
- Case file management.
- Adhering to strict police custody deadlines.
- Use of databases and police computer systems.
Forensic Photographer
Napier Associates Forensic LTD
2006.05 - 2013.10
- Forensic studio based photography of footwear marks and impressions.
- Forensic image capture, processing, archiving and printing
- Exhibit handling and case file management.
- Adhering to strict police custody deadlines.
- Use of databases
Fingerprint Photographer
West Yorkshire Police Scientific Services
Wakefield, , West Yorkshire
1999.03 - 2006.07
- Utilise specialist techniques to photograph fingerprint marks. Processing the images to aid in the detection of crime
- Submission of written statements of all actions taken to aid in the prosecution of offenders
- Attend serious crime scenes with fingerprint experts to undertake photography of a specialist nature.
Showrooms Lead Taker, Kitchen and Bathroom Sales
B&Q
Wakefield
1996.06 - 1999.10
- Reached out to prospective customers in-store to create leads which would result in sales.
- Arranged appointments between kitchen consultant staff and customer.
- Maintained kitchen showroom standards.
Studio Manager & Assistant Photographer
Glen Pearson Photography Works
Leeds
1996.06 - 1996.09
- Studio and location based advertising and commercial photography.
- Stock management
Education
Higher National Diploma - Photography
Dewsbury Collage of Art and Design
Dewsbury 1994.09 - 1996.06
A-Levels - Photography and Art and Design
North Notts College
Worksop 1991.09 - 1993.06
GCSEs - Maths, English literature and language, Chemistry, Biology, Physics, Humanities and Art and Design
Valley Comprehensive School
Worksop, Nottinghamshire 1986.09 - 1991.06
Skills
- Strong communication skills
- Works well under pressure
- Excellent attention to detail
- Gentle and caring
- Excellent multi tasking skills
Timeline
Customer Consultant
The Body Shop
2022.06 - Current
Business Owner
Threadbear's Chiengora
2017.12 - Current
Owner
Town and Country Animal Care
2015.10 - 2019.01
Forensic Photographer and Footwear Assistant
Hampshire Police Scientific Services
2013.02 - 2015.10
Forensic Photographer
Napier Associates Forensic LTD
2006.05 - 2013.10
Fingerprint Photographer
West Yorkshire Police Scientific Services
1999.03 - 2006.07
Showrooms Lead Taker, Kitchen and Bathroom Sales
B&Q
1996.06 - 1999.10
Studio Manager & Assistant Photographer
Glen Pearson Photography Works
1996.06 - 1996.09
Higher National Diploma - Photography
Dewsbury Collage of Art and Design
1994.09 - 1996.06
A-Levels - Photography and Art and Design
North Notts College
1991.09 - 1993.06
GCSEs - Maths, English literature and language, Chemistry, Biology, Physics, Humanities and Art and Design
Valley Comprehensive School
1986.09 - 1991.06
Research Associate
University of Birmingham and West Yorkshire Police