Lisa Burlton
Sittingbourne,England
Summary
Group Manager at Chartwells with expertise in team leadership and staff development, achieving significant improvements in operational efficiency. Proven ability to build strong relationships and communicate effectively, contributing to both short- and long-term business success. Successfully renewed the Westminster contract for an additional five years, demonstrating commitment to client retention and satisfaction.
Overview
41
41
years of professional experience
Work history
Group Manager
Chartwells
Westminster, Greater London
02.2022 - Current
- Hired and managed catering staff across 16 schools in Westminster.
- Motivated team to consistently deliver exceptional counter offers aligned with brand standards.
- Ensured compliance with health and safety regulations alongside company policies.
- Implemented seasonal menu changes while prioritising children's safety in medical diet processes.
- Met all deadlines, including submission of weekly financial reports.
- Collaborated with chef managers to optimise operations within each school.
- Developed event menus that met client expectations and adhered to budgets.
- Identified training gaps within the catering team to enhance skills and knowledge.
Catering Manager
14Forty
Maidstone, Kent
03.2001 - 02.2022
- Implemented positive changes through direct customer feedback and company surveys.
- Optimised profit margins by controlling food and wastage costs, maintaining GP% above 36.
- Conducted daily briefing sessions to emphasise food safety and menu allergies.
- Achieved consistent five-star Food Hygiene ratings during inspections.
- Managed hiring, onboarding, and training processes for new catering staff.
- Retained Unipart catering group contract for over four years beyond initial twelve-month period.
Breakfast Shift Manager
McDonald's
Chatham, Kent
09.1984 - 09.1996
- Recruited new hires to enhance workforce capabilities.
- Trained staff on product knowledge, improving customer interactions.
- Coordinated seamless shift transitions among team members.
- Managed inventory control, minimising wastage effectively.
- Resolved customer complaints promptly to uphold service standards.
- Oversaw cash management processes, ensuring end-of-shift accuracy.
- Maintained cleanliness and hygiene standards, creating a pleasant environment for customers and staff.
Education
Higher National Diploma - Graphic Design & Illustration
Kent Institute of Art And Design
Rochester1990
Skills
- Work schedule management
- Client relationship building
- Staff hiring and onboarding
- Financial management
- Risk assessment and food safety
- Customer service excellence
- Medical diet knowledge
- Menu planning
- Policy adherence
Interests
Member of Beginners2Runners
Timeline
Group Manager
Chartwells
02.2022 - Current
Catering Manager
14Forty
03.2001 - 02.2022
Breakfast Shift Manager
McDonald's
09.1984 - 09.1996
Higher National Diploma - Graphic Design & Illustration
Kent Institute of Art And Design
Similar Profiles
Lisa StylesLisa Styles
Director of Student Nutrition at ChartwellsDirector of Student Nutrition at Chartwells
Nancy Schubert-PelantNancy Schubert-Pelant
Area Director at ChartwellsArea Director at Chartwells
Wendy CairnsWendy Cairns
Kitchen assistant at ChartwellsKitchen assistant at Chartwells
Gloria ObengGloria Obeng
Senior Caregiver at First Class HealthcareSenior Caregiver at First Class Healthcare
Irina TumanovaIrina Tumanova
In-house management consultant at EYIn-house management consultant at EY