Lisa Brewin
Leeds
Summary
As a professional figure skater of 20 years, my career has taken me to over 80 countries and islands and given me the opportunity to work with and thrive in a diverse and multi-cultural society. I am an organised, adaptable, and motivated collaborator with leadership qualities. I work with pride and determination to succeed and shine brightest under pressure. I have a passion for travel, luxury transport, breathtaking scenery and adventure and from my experience, I believe that the journey is just as important as the destination. As a former athlete and performer, I strive for excellence in everything I undertake and strongly believe that personalised service is the key to delivering the wow and once in a lifetime encounters within the tourism industry.
Overview
24
24
years of professional experience
Work History
LEVEL 2 BRITISH ICE SKATING ASSOCIATION COACH
Leeds Planet Ice Arena
02.2024 - Current
- Synchro coach with two development teams at Bradford Ice Arena
- Choreographer
- Pair and solo coach.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with skaters and their families to encourage support and involvement in their athletic growth.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
BRASSERIE FINE DINING MAITRE'D
MALMAISON
08.2022 - 08.2023
- A significant role in the operations of a fine dining restaurant meeting every guest's needs to ensure quality service
- Key roles include managing a busy restaurant service, private dining parties, seasonal promotions, and making recommendations on produce
- Most named 5 * Reviews on TripAdvisor within my department, even as a part-time employee
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Nominated for the Front of House service award by the Leeds Hotel and Venues Association.
PROFESSIONAL ICE SKATER/ CREW MEMBER
ROYAL CARIBBEAN INTERNATIONAL
03.2011 - 03.2022
- As a performing artist onboard RCL and cast captain managing a team of 10, my primary responsibility was ensuring the show's integrity was held to the highest quality
- I believe strongly that the end product and performance ratings of my team are a direct reflection of my management
- I took great pride in the time frame I had to not only consistently exceed our targets but create a top-tier performance for our pinnacle guests
- Working with over 60 nationalities and many hospitality departments the focus onboard is always guest satisfaction, we must learn safety and security protocols, ship terminology, and crowd management and in turn, this enables us to offer a luxury hospitality approach
- The aim is not only to deliver quality service but a once-in-a-lifetime experience for our guests, which I was recognized for delivering with several employee of the month awards, within a crew of 2000 plus employees.
GUEST EXPERIENCE ASSISTANT
OULTON HALL
03.2021 - 06.2021
- At this grade II listed mansion first impressions are everything, my role here was essential to set the tone of the guest's experience
- It requires knowledge of all departments at the establishment in Oulton Hall, including events, the spa, and the golf course
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Key skills gained within the special events department were to ensure the guest's function goes as smoothly and seamlessly as possible under immense pressure with keen attention to detail
- This required great diligence and pre-planning, something I enjoyed being a part of creating and delivering.
PROFESSIONAL ICE SKATER
HOLIDAY ON ICE
01.2003 - 01.2011
- An eight-year career touring Europe, Asia, and Central America performing to thousands each night
- It was here I worked my way from the chorus line to a principal featured skater, executing a sport to the highest standard amongst the best in the field
- Holding press conferences and promotions of shows over the radio and live television in both the UK and France also gave me valuable experience in selling a production and how to deal with marketing and the media.
MAITRE'D
MARRIOTT HOTEL
01.2001 - 01.2003
- Whilst hosting fine dining and private functions my key roles were making sure every detail of the client's special day is precise and served to the utmost excellence
- I was commended for delivering a personalized service, not only remembering a client's preferences but their names and previous conversations.
Education
1ST Class Honors Degree in International Tourism Management with Marketing - Tourism Management And Marketing.
Leeds Beckett University
Leeds, United Kingdom05.2024
Skills
- Effective Communication
- Personable and friendly
- Building Relationships
- Team Development
- Motivational leadership style
- Passionate and Committed
Certificates and Licenses
- Workplace first aid training (11/2023 - 11/2026)
- Safeguarding and Protecting Children (10/2023 - 10/2026)
- C1/D MARITIME USA VISA (Valid until 2031)
- Royal Caribbean Cruise LTD Hotel Basic Safety STCW Certified (Valid until 2026)
- Royal Caribbean Onboard Security Awareness Training Certified
- Royal Caribbean, Accelerating leadership performance series ALPS 1 and 2 Certified
Timeline
LEVEL 2 BRITISH ICE SKATING ASSOCIATION COACH
Leeds Planet Ice Arena
02.2024 - Current
BRASSERIE FINE DINING MAITRE'D
MALMAISON
08.2022 - 08.2023
GUEST EXPERIENCE ASSISTANT
OULTON HALL
03.2021 - 06.2021
PROFESSIONAL ICE SKATER/ CREW MEMBER
ROYAL CARIBBEAN INTERNATIONAL
03.2011 - 03.2022
PROFESSIONAL ICE SKATER
HOLIDAY ON ICE
01.2003 - 01.2011
MAITRE'D
MARRIOTT HOTEL
01.2001 - 01.2003
1ST Class Honors Degree in International Tourism Management with Marketing - Tourism Management And Marketing.
Leeds Beckett University
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