Lisa Bottiglieri

• Ensure billing process is set to Business standards to hit quarterly/yearly revenue targets.
• Manage monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Manage and supervise all credit and collection activities for the company business for EMEA & UKI.
• Collection management for Prime distributors Globally: EMEA, UKI, APAC and NORAM (average of 60 with MM accounts)
• Monitor the credit and release of daily sales orders, evaluate and authorize new credit applications and communicate promptly with Sales & OM in regards to credit issues and find solutions to facilitate the sale.
• Have regular meetings with Sales & Order Management teams to plan ahead or to resolve discrepancies.
• Cash Management, accountable for all received multi-currency via cheque, wire transfers, and credit card payments.
• Meet with Internal & External stakeholders to discuss credit terms, payment solutions and collection issues.
• Ensure UK and International tax are billed correctly and correct forms and certificates are requested by working closely with the tax team and contacting each countries tax departments.
• Assist GL Team with queries, month-end reconciliation & process improvement to enable a smoother and timely close.
• Control of the Billing process handled in an organized and accurate way so none were missed and all sent punctually to the correct customers.
• Supervise invoice processing including intercompany, credit memos and Netting payment transactions.
• Oversee collection and procedures of overdue payments, allocating payments and unapplied cash.
• Facilitate successful internal and external audits through sound and thorough documentation.
• Liaise with Debt Collection Agencies & legal team.
• Research and resolve accounts payable discrepancies.
• Successfully implement new technologies and process automations to encourage continuous improvement of our day to day work.
• Oversee daily posting of payments to customer accounts ensuring customer accounts are reconciled daily.
• Set up and update customer accounts and Oracle with interactions, payments and personal information.
• Identify issues, analyzed information and provided solutions to problems.
• Built positive relationships with customers to increase repeat business.
• Act as a team leader in group projects, delegating tasks and providing feedback.
• Ensure work process is compliant and Audit proof.
• Actively participate in Projects to review Processes, System changes and implementations with our external Technical team based in India.
• Identify, manage, test and resolve system discrepancies or errors with the technical team.
• Yearly review and update of invoice and customer form templates Review of D&B and financial reports and P&L to assess & monitor credit limits and payment terms.
• Approval of write-off/reversal (bad debt), credit notes, Intercompany transactions & Refunds.
• Use critical thinking to break down problems, evaluate solutions and make decisions.

Team Management Duties:

• Distribute fairly the workload and manage the individual roles.
• Monitor workflow and developed, implemented and enforced all office standards and procedures.
• Assist with day-to-day operations, working efficiently and productively with all team members.
• Regularly participate in training sessions to educate and grow personally and my team.
• Exercise leadership capabilities by successfully motivating and inspiring others and managing projects from start to finish.
• Monitor performance based on results.
• Oversee the collections and assist with escalations and complex accounts.
• Keep them motivated and well trained with regular 1:1 and team meetings, and online sessions.
• Performance Appraisal on a yearly basis, setting new goals and review of positions and salaries in view of a possible promotion or/and pay increase.
• Recruitment and Disciplinary Actions

• Reduce past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Devise collection recovery strategies to resolve customer issues and delinquent cases.
• Review credit terms on existing accounts according to past payment history to assign account credit limits that were not previously assigned under an older system.
• Use of SAP, JD Edwards EnterpriseOne and Oracle E-Business Suite.
• Perform checks of customer credit-worthiness and current situations.
• Used D&B to perform credit checks on new and old customers.
• Contribute with the optimization of credit approvals and collection processes, improving operational efficiencies.
• Perform semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Complete in-depth research of issues to develop accurate and effective solutions.
• Contact customers to discuss late payments and options for remitting amounts due.
• Monitor payments due from clients and promptly contacted clients with past due.
• Document interactions in computer database and updated information.
• Conduct investigations of customer accounts and payment histories.
• Access credit records to evaluate customer credit histories.
• Generate and mailed updated statements monthly and processed demand letters.
• Research accounts and completed due diligence to resolve collection problems.
• Proven successful working within tight deadlines and a fast-paced environment.

• Deliver exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieve performance goals on consistent basis.
• Negotiate payment plans with customers to prevent accounts from entering collections.
• Collect on delinquent accounts to reduce overdue balances.
• Regularly monitor accounts to identify overdue balances and potential areas of risk.
• Resolve customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Document customer payment interactions and account statuses for future reference.
• Maintain consistently high success rate of collecting on overdue accounts.

• Devise collection recovery strategies to resolve customer issues and delinquent cases.
• Reduce past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Respond to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Reach out to customers to check on payments and convey options.

• Assist with day-to-day operations, working efficiently and productively with all team members.
• Identify issues, analyzed information and provided solutions to problems.
• Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
• Prove successful working within tight deadlines and a fast-paced environment.
• Enter and maintain departmental records in company database.
• Computerized office activities, maintain customer communications, and track records through delivery.
• Screen and transferred incoming calls, took down messages, and transmit information and documents to internal personnel.
• Collect, validate, and distribute information to employees.
• Generate and submit invoices based upon established accounts receivable schedules and terms.
• Review and reconcile customer accounts to manage accuracy of payments.

• Prepare vendor invoices and process incoming payments.
• Maintain good working relationships with vendors and resolve disputes.
• Reconcile bank accounts to verify accuracy of cash records.
• Generate invoices upon receipt of billing information and track collection progress.
• Reconcile company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Create detailed expense reports to facilitate reimbursement for business expenses incurred.
• Handle day-to-day accounting processes to drive financial accuracy.
• Contact clients with past due accounts to formulate payment plans and discuss restructuring options.
• Prepare and mailed invoices to customers, processed payments, and documented account updates.
• Identify, research, and resolve billing variances to maintain system accuracy and currency.
• Safeguard documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Enter and maintain departmental records in company database.
• Screen and transfer incoming calls, took down messages, and transmit information and documents to internal personnel.