LISA BIRSE
Reading,Derbyshire
Summary
Driven and dedicated professional with knack for leadership and problem-solving, bringing strong organisational and communication skills to table. Demonstrates proficiency in team management and strategic planning, ensuring cohesive and productive operations.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Operations Team Leader Installations
Checkpoint Systems
Newbury, West Berkshire
03.2024 - Current
- Ensured effective resource allocation with thorough planning and organisation, while also understanding the importance of cost and margin associated with each Installation.
- Trained new team members, ensuring consistent performance standards.
- Developed standard operating procedures for increased consistency and streamlined processes for improved efficiency in tasks performed.
- Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
- Created a positive working environment, enhancing overall team morale and motivation.
- Monitored team performance, providing constructive feedback when necessary.
- Lead weekly operations meetings to increase communication and collaboration.
- Collaborated with other department leads to ensure seamless workflow across all functions.
- Assisted in project management activities; ensured timely completion of tasks assigned to the team and myself.
- Produced weekly reports to update staff and management on challenges and successes.
- Handle and support with complex operational hurdles demonstrating creative and effective problem solving skills.
- Ensured a keen attention to detail with my own tasks and encouraged the same within the team to mitigate errors that could result in abortive or failed installations.
Installations Co-ordinator / Service Desk Co-ordinator
Checkpoint Systems
Newbury, West Berkshire
01.2021 - 03.2024
- Service desk - dealing with customers service requests on their loss prevention equipment. Remote connectivity services
- Day to day service
- Responsible for managing the PPM project schedules key accounts such as Sainsburys, Tesco, Holland & Barrett, to ensure
- Liaising closely with field service engineers and account managers to ensure customer SLA agreements and requirements are met.
- Invoice regular day to day service calls and high value customer contract invoices.
- Managing engineers stock levels and ensuring they have the right equipment/parts required and keeping an eye on out of stock parts and communicating eta’s appropriately
Customer Service Admin / Sales Support Admin
Daler Rowney
06.2018 - 08.2020
- Dealing with enquiries and administration for both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders.
- Responsible for managing the order processing and service for key accounts such as The Range, Hobbycraft, TK Maxx, to ensure high order satisfaction and stock requirements.
- Liaising closely with supply chain teams (production and imported goods) to ensure customer order timelines are met, plus ensuring constant updates to customer, for example updating on lead times whether they were a couple of days or a couple of months depending on the customers order, product and order quantity.
- Managed inter-company accounts, communication with their buying team; processing their orders from beginning to end, this involved packing lists and DGN documents to be completed when shipments were ready.
- Worked with UK Field Representatives to ensure pricing accuracy, order progression and customer enquiry and complaints.
- Weekly reporting OTIF to Senior Managers and Customers; Outputting data from CRM system to Excel and using formulas, V-Lookup and Pivot tables to give accurate reporting but still presented professionally.
Customer Service Agent / Administrator
Wipro Ltd
02.2018 - 06.2018
- Customer assistance and problem solving via various communication methods, query and payment management on customer accounts using the Merlin CRM system.
- Admin and back office work, including supporting customer sensitive cases.
- Data input of customer information into spreadsheets and meeting deadlines for the company to close the cases.
Freelance Make Up Artist
02.2017 - 02.2018
- Freelance Make-up Artist for weddings and special occasions.
- Optimised my photography skills.
- Proactive sales approach in order to not only gain new clients but keep my existing ones. This was a positive learning experience because I proved my skill of independence and self-motivation within my work.
Lancôme Account Manager
Bentall’s
03.2015 - 02.2017
- Ensuring highest standard of customer satisfaction for my clients.
- Weekly/monthly/yearly sales financial reporting, forecasting, and analysis to calculate business performance and create account targets.
- Achieved targets while still maintaining exemplary customer service.
- Worked in a demanding environment whilst still keeping accuracy and organisation.
- Organised events for customers.
- Identified customer’s needs and choosing products to suit.
Part-time / Freelance whilst Studying
04.2013 - 03.2015
Education
L’Oréal Head Office
IMA Fashion/Photographic/Media Make Up Diploma - undefined
London School of Make-Up
09.2014 - 11.2014
A Levels - Business Studies, Photography, Textiles
The Holt School Wokingham
01.2005 - 01.2013
Skills
- Communication skills
- Team development
- Organisational efficiency
- Client interaction confidence
- Strong work ethic
- Administrative expertise
- Innovative problem solving
- Attention to detail
References
Available on Request
Timeline
Operations Team Leader Installations
Checkpoint Systems
03.2024 - Current
Installations Co-ordinator / Service Desk Co-ordinator
Checkpoint Systems
01.2021 - 03.2024
Customer Service Admin / Sales Support Admin
Daler Rowney
06.2018 - 08.2020
Customer Service Agent / Administrator
Wipro Ltd
02.2018 - 06.2018
Freelance Make Up Artist
02.2017 - 02.2018
Lancôme Account Manager
Bentall’s
03.2015 - 02.2017
IMA Fashion/Photographic/Media Make Up Diploma - undefined
London School of Make-Up
09.2014 - 11.2014
Part-time / Freelance whilst Studying
04.2013 - 03.2015
A Levels - Business Studies, Photography, Textiles
The Holt School Wokingham
01.2005 - 01.2013
L’Oréal Head Office