Lisa Bingham
Swindon,Wiltshire
Summary
Experienced professional with a focus on delivering exceptional support. Skilled in resolving complex issues efficiently and enhancing customer satisfaction through clear communication, active listening, and effective problem-solving. Technologically savvy and able to streamline processes and improve overall service delivery.
I bring experience in project planning, executive support, travel coordination, and schedule management. Recognised for adaptability, attention to detail, and a proactive approach to supporting teams and clients in both remote and office-based environments..
Overview
34
34
years of professional experience
Work history
Business Development Representative – EMEA
Dayforce
Remote
2020.06 - 2025.04
- Supported three enterprise account executives with account profiling, lead generation, and sales strategy.
- Attended trade shows and virtual events, showcasing product benefits and nurturing client relationships.
- Utilised Salesforce, ZoomInfo, LinkedIn, and other platforms to manage outreach and CRM pipelines.
- Recognised for high performance and ability to contribute to team success in a fast-paced SaaS environment.
- Identified potential leads to maximise conversion rates.
- Accelerated brand visibility by executing strategic business development activities.
Project Support Officer / HR Operations Support
Nationwide Building Society
Swindon, Wiltshire
2019.06 - 2020.06
- Project support to implement a new system to manage contractors across Nationwide.
- Tracked and communicated project status, timelines and action items from inception to delivery.
- Managed HR onboarding and offboarding logistics, employee records, and communication channels.
- Facilitated internal updates via the intranet and ensured documentation was maintained accurately.
Sales Account Manager
Capita Workforce Management
Swindon, Wiltshire
2017.09 - 2019.04
- Managed an account portfolio of 144 clients, delivering Workforce Management software support, training, and account growth initiatives.
- Coordinated webinars, presented demos, and led client meetings to drive product engagement.
- Partnered with internal teams to resolve issues and develop tailored client solutions.
- Developed new business opportunities for increased revenue.
- Arranged online and onsite appointments with new and existing clients.
Business Development Executive
BCS, The Chartered Institute for IT
Swindon
2011.01 - 2017.01
- Collaborated closely with the Account Executive, managing a large portfolio of Schools/colleges & university client accounts across the UK, consistently achieving revenue and retention targets.
- Delivered proactive support, developed quotes and proposals, and supported campaigns for IT qualifications.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Generated new leads through networking at industry conferences and events.
EA to Director/Mobile Phones Administrator
National Trust
Swindon
2003.01 - 2011.01
- Managed Trust-wide mobile phone contracts, handling inquiries/orders and working closely with providers 02 and Vodafone.
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Created expense reports with matching receipts.
- Took minutes during meetings, accurately preserving crucial details for future reference.
- Scheduled meetings, conferences and appointments.
Customer Service Advisor
Nationwide Building Society
Swindon
1991.01 - 2003.01
- Delivered frontline banking services, resolving customer queries and maintaining high satisfaction scores.
- Handled high volume of calls daily for faster issue resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Managed complex customer issues to successful resolution.
Education
NVQ Level 2 - Business Administration
National Trust
Swindon 2007.05 - 2007.09
Some College (No Degree) - Business and Finance
Swindon09.1989
GCSEs - 9 GCSEs (5 A–C incl. English)
Dorcan Comprehensive School
Swindon09.1984
Skills
- Customer Support & Account Management
- HR Operational Support
- Relationship Building & Stakeholder Engagement
- Process Improvement & Onboarding
- Team Collaboration & Communication
- Strategic Planning & Sales Support
- Remote Working & Self-Management
- Project planning
- Executive support
- Travel arrangements
Affiliations
- I love the outdoors and enjoy gardening, hiking and walking my dog. Music festivals and going to the gym
Accomplishments
In 2022, I received an award for exceeding my annual sales target and was invited to attend Presidents Circle in Hawaii
Timeline
Business Development Representative – EMEA
Dayforce
2020.06 - 2025.04
Project Support Officer / HR Operations Support
Nationwide Building Society
2019.06 - 2020.06
Sales Account Manager
Capita Workforce Management
2017.09 - 2019.04
Business Development Executive
BCS, The Chartered Institute for IT
2011.01 - 2017.01
NVQ Level 2 - Business Administration
National Trust
2007.05 - 2007.09
EA to Director/Mobile Phones Administrator
National Trust
2003.01 - 2011.01
Customer Service Advisor
Nationwide Building Society
1991.01 - 2003.01
Some College (No Degree) - Business and Finance
GCSEs - 9 GCSEs (5 A–C incl. English)
Dorcan Comprehensive School