Lisa Bartlett
Ashbourne,Derbyshire
Summary
Dynamic professional with expertise in process improvement, complaint resolution, and sales-oriented strategies. Demonstrates strong written and verbal communication skills, excelling under pressure while providing managerial support and inspirational leadership. Adept at staff mentoring and coaching, fostering team growth and operational excellence.
Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Bradstone Assured Sales Office Manager
Aggregate Industries UK rebranded as Holcim UK
Hulland Ward, Derbyshire
10.2017 - 05.2025
- Prepared comprehensive sales reports for senior management's review and strategic planning purposes.
- Maintained client relationships to ensure customer satisfaction and repeat business.
- Identified potential clients for business development opportunities.
- Coordinated with marketing department to develop effective sales strategies that increased market share.
- Fostered an inclusive work environment, resulting in higher employee morale and productivity.
- Managed day-to-day running of sales office, improving overall efficiency.
- Provided exceptional leadership during period of company transition maintaining staff morale and motivation.
- Developed excellent rapport with key account holders securing long-term business partnerships.
- Handled complex problems promptly resulting in minimal disruption to daily operations.
- Delegated tasks efficiently amongst the team to meet sales targets consistently.
- Reviewed sales data regularly, identifying trends and areas for improvement.
- Ensured prompt resolution of customer complaints, fostering a positive brand image.
- Implemented new CRM system which improved tracking of leads and conversions.
- Led weekly meetings to discuss performance metrics driving continuous improvement across the team.
- Streamlined office procedures, reducing administrative workload for the team.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Updated office management on team's activities and progress at weekly meetings.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Delivered new hire training and mentored established staff on processes and procedures.
- Communicated policy changes and business priorities to streamline office team tasks.
Customer Support Office Manager
Aggregate Industries UK
Hulland Ward, Derbyshire
01.2015 - 09.2017
- Coordinated team meetings for effective communication and project alignment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Improved office efficiency by streamlining administrative procedures.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Prepared detailed reports for senior management's strategic planning.
- Processed invoices and financial data with strong eye for detail.
Charcon Sales Office Manager
Aggregate Industries UK
Hulland Ward, Derbyshire
09.2013 - 12.2014
- Maintained client relationships to ensure customer satisfaction and repeat business.
- Handled complex problems promptly resulting in minimal disruption to daily operations.
- Managed day-to-day running of sales office, improving overall efficiency.
- Prepared comprehensive sales reports for senior management's review and strategic planning purposes.
- Liaised closely with sales teams, improving product knowledge and sales techniques.
- Drove sales and performance by managing and inspiring dynamic sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques.
Charcon Customer Service Team Leader
Aggregate Industries UK
Hulland Ward, Derbyshire
12.2006 - 09.2013
Charcon Order Controller
Aggregate Industries UK
Hulland Ward, Derbyshire
01.2006 - 11.2006
Sales Assistant
Bowmer Bond Narrow Fabrics
Ashbourne, Derbyshire
01.2003 - 12.2005
Bradstone Customer Service Administrator
Aggregate Industries UK
Hulland Ward, Derbyshire
11.1999 - 06.2003
Education
Bachelor of Arts - Managing In Europe
University of Derby
DerbyHND - European Business & German
University of Derby
DerbySkills
- Strong administration skills
- Highly Organised
- Managerial support
- Strong written and verbal communicator
- Staff mentoring and coaching
- Inspirational leadership
- Work well under pressure
- Process Improvement
- Complaint Resolution
- Flexibility in task handling
Affiliations
- Temple Spa Consultant
- Trustee of Mission Mozambique (Mimo) charity
- Very family orientated
Accomplishments
Aggregate Industries Achievements:
Menopause Ambassador
Engagement Ambassador
Mental Health First Aider
Healthy You Ambassador
Together team leader – 2015 awarded silver pin
Nominated Together team leader again in 2016
Regional Together team leader – 2017
Regional Together Champion - 2018
Focus On Our Future National Team Leader - top 3 out of 75 teams
Personal Achievements:
I participated in a British Heart Foundation World Experience in May 2007, this involved trekking in Italy for 5 days along the Amalfi Coast for which I raised over £3000 in sponsorship.
Ashbourne Lions club - First female and youngest President
2014/2015. Won Melvin Jones Fellow Award in 2017 for dedicated humanitarian services.
Certification
December 2015 – July 2018 - ISMM Sales & Management
March 2008 – May 2009 ILM Level 3 First Line Management, Loughborough College
References
References available upon request.
Timeline
Bradstone Assured Sales Office Manager
Aggregate Industries UK rebranded as Holcim UK
10.2017 - 05.2025
Customer Support Office Manager
Aggregate Industries UK
01.2015 - 09.2017
Charcon Sales Office Manager
Aggregate Industries UK
09.2013 - 12.2014
Charcon Customer Service Team Leader
Aggregate Industries UK
12.2006 - 09.2013
Charcon Order Controller
Aggregate Industries UK
01.2006 - 11.2006
Sales Assistant
Bowmer Bond Narrow Fabrics
01.2003 - 12.2005
Bradstone Customer Service Administrator
Aggregate Industries UK
11.1999 - 06.2003
Bachelor of Arts - Managing In Europe
University of Derby
HND - European Business & German
University of Derby
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