Lisa Averay-Jones
Leeds,WEST YORKSHIRE
Summary
Dedicated professional with a diverse skill set in customer services, plumbing, and maintenance. Expertise in helping and advising customers, complemented by practical skills in plastering, refurbishment, and tiling. Proficient in manual handling and food hygiene, with experience in front-of-house operations and bar work. Committed to delivering high-quality service and seeking opportunities to further develop technical skills within the construction industry.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Assistant
B&M Retail Ltd
Leeds, West Yorkshire
2021.10 - 2023.04
- Managed time efficiently during peak hours to limit customer waiting periods.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Upheld company policies and procedures consistently for maintained standards of operation.
IT Service Desk Supervisor/Developer
Leeds & York Partnership NHS Foundation Trust
Leeds, West Yorkshire
2008.10 - 2020.09
- Order and manage software licenses (account management)
- Procure requested computer peripherals
- Accurately log, review, and act on incidents, problems, and service requests in the Service Desk call logging system according to SLA
- Support users of internal systems such as Paris (Patient admin system), MS applications, NHS Mail, iLearn, EPMA, and Bighand (Digital dictation system)
- Support users of the Trust's network, software, hardware, servers, voice, and data
- Manage, motivate, and plan projects, and prioritize the team's workload according to impact and urgency.
- Support and work with other Health Informatics Services in the delivery of Change Management and Release Management
- Avoid computer jargon.
- Supervise a team of 5 Service Desk Analysts
Special Constable
West Yorkshire Police
Bradford, West Yorkshire
2005.05 - 2008.07
IT Service Desk Officer
Leeds and York Partnership NHS Foundation Trust
Leeds, West Yorkshire
2006.06 - 2008.06
- Provide 1st and 2nd Line Support
- Provide telecoms support (Administration and, billing and mobile accounts)
- Use ITIL compliant Service Desk application for call logging
- Provide training and guidance for Trust ICT systems
- Perform Network Administration duties
- Support over 2500 Trust staff on Microsoft infrastructure
- Support Change Advisory Board with new technologies and strategies
- Liaise with third-party suppliers as appropriate
General Office Administrator
Leeds & York Partnership NHS Foundation Trust
Leeds, West Yorkshire
2004.06 - 2006.06
- General administration duties
- Cash handling
- Issue of keys and security of lost property
- Photocopying/faxing
- Monitoring entry and exit of the building
- Ensuring maintenance of effective office systems
- Ordering internal and non-stock stationery and supplies as required
- Distributing and circulating paperwork and publications as required
Customer Service Assistant - Pool Cashier
William Hill Organisation Ltd
Bognor Regis/Leeds
1998.04 - 2004.06
Education
City & Guilds L1 & L2 - Plastering
Leeds College of Building
Leeds 2024.09 - 2026.04
City & Guilds L1 & L2 - Plumbing
Leeds College of Building
Leeds 2021.09 - 2023.04
GCSEs - English, Maths, Double Science, Geography, Information Systems, French, Food Studies,
Bognor Regis Community College
Bognor Regis 1991.09 - 1996.07
Skills
- Customer Services
- Helping And Advising Customers
- Plumbing
- Maintenance
- Painting
- Practical
- Plastering
- Refurbishment
- Tiling
- Manual Handling
- Serving Food
- Preparing Food
- Front of House
- Bar Work
- Food Hygiene
Affiliations
- Camping, Cooking, DIY, Fitness, Gardening
Timeline
City & Guilds L1 & L2 - Plastering
Leeds College of Building
2024.09 - 2026.04
Customer Service Assistant
B&M Retail Ltd
2021.10 - 2023.04
City & Guilds L1 & L2 - Plumbing
Leeds College of Building
2021.09 - 2023.04
IT Service Desk Supervisor/Developer
Leeds & York Partnership NHS Foundation Trust
2008.10 - 2020.09
IT Service Desk Officer
Leeds and York Partnership NHS Foundation Trust
2006.06 - 2008.06
Special Constable
West Yorkshire Police
2005.05 - 2008.07
General Office Administrator
Leeds & York Partnership NHS Foundation Trust
2004.06 - 2006.06
Customer Service Assistant - Pool Cashier
William Hill Organisation Ltd
1998.04 - 2004.06
GCSEs - English, Maths, Double Science, Geography, Information Systems, French, Food Studies,
Bognor Regis Community College
1991.09 - 1996.07