LISA ASANTE
London
Summary
Friendly, confident customer support professional with a strong track record in public-facing roles across tech, healthcare, and education. Recognised for delivering outstanding service, resolving issues quickly, and building trust with a wide range of people. Experienced at Bolt and KNUST Hospital, with positive feedback from both customers and supervisors. University educated and digitally trained, I bring reliability, clear communication, and a solutions-focused mindset to every role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Customer Support Agent
Bolt
Accra, Ghana
05.2022 - 05.2025
- Managed 60–80 customer queries per shift via live chat and email
- Resolved 95% of issues on first contact, consistently exceeding support KPIs
- Recognised by team leads for “outstanding communication” and “calm under pressure”
- Worked with teammates to achieve weekly resolution time targets (avg. 4.5 mins)
- Maintained a 4.8/5 internal customer satisfaction rating over 12 months
Sales assistant
Iretrade
Accra, Ghana
02.2018 - 05.2022
- Customer Service: Assisted an average of 20+ customers daily with product inquiries and recommendations, contributing to a consistently positive shopping experience and repeat customer visits.
- Inventory Management: Supported stock management by restocking shelves and performing monthly inventory counts, helping reduce stock discrepancies by 15%.
- Merchandising: Assisted in setting up promotional displays and signage, resulting in a 10% increase in sales of featured products during campaigns.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Front Desk Assistant (Intern)
KNUST Hospital
Kumasi
01.2017 - 01.2018
- Greeted and assisted an average of 100+ patients and visitors daily
- Managed appointment scheduling, enquiries, and file organisation with accuracy
- Commended by supervisors for professionalism and “exceptional patience with patients”
- Helped reduce front-desk waiting times by reorganising document retrieval process
- Built confidence through consistent face-to-face interaction with diverse groups
Volunteer Reading Aid
Databank Foundation
01.2016 - 12.2016
- Coached 30+ pupils in reading comprehension over the school year
- Improved fluency in 70% of participating students (teacher assessment)
- Developed mentoring and leadership skills in an educational setting
- Praised for being “reliable, approachable, and encouraging” by programme staff
Education
Bachelor’s Degree - Psychology and Information Studies
University of Ghana
09.2013 - 05.2017
Front-End Development Certificate - HTML, CSS, JavaScript
She Codes
Skills
- Face-to-face customer service
- Conflict resolution & de-escalation
- Public engagement & empathy
- Professional communication
- Target achievement & teamwork
- CRM
- Mobile apps
- Admin tools
References
References available upon request.
Personal Information
Work Permit: Eligible to work in the UK
Timeline
Customer Support Agent
Bolt
05.2022 - 05.2025
Sales assistant
Iretrade
02.2018 - 05.2022
Front Desk Assistant (Intern)
KNUST Hospital
01.2017 - 01.2018
Volunteer Reading Aid
Databank Foundation
01.2016 - 12.2016
Bachelor’s Degree - Psychology and Information Studies
University of Ghana
09.2013 - 05.2017
Front-End Development Certificate - HTML, CSS, JavaScript
She Codes
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