Lisa Armitage
Nottingham
Summary
Detail-oriented HR professional with expertise in HR administration, onboarding, recruitment support, and compliance auditing. Proficient in managing employee records, ensuring GDPR compliance, and utilising CRM and HRIS systems such as Sage and Adest to streamline processes. Skilled in payroll management, training coordination, data analysis, and financial reporting with a strong foundation in quality assurance methods and basic accounting principles. Adept at process improvement, team collaboration, and maintaining confidentiality while delivering exceptional customer service. Career focus includes optimising HR operations to enhance organisational efficiency and employee satisfaction.
Overview
13
13
years of professional experience
2031
2031
years of post-secondary education
Work history
HR Shared Services Coordinator
Greencore
Worksop
2022.11 - 2025.08
- First point of contact for HR queries, benefits, and policies across the organisation
- Managed onboarding process, including contracts, right to work checks, references, and DBS
- Coordinated family-friendly processes and employee benefits changes
- Worked closely with HRBPs, Payroll, Rewards & Benefits, and other internal teams
- Ensured HR documentation aligned with legislation including GDPR
- Supported continuous improvement and service delivery projects
- Coordinated project tasks for successful and timely completion.
- Handled administrative tasks, freeing up time for senior staff members.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed databases and information systems, maintaining accurate and accessible records.
Administrator
NHS Professionals
Nottingham
2023.04 - 2023.06
- Supported Learning & Development and Facilities departments
- Raised invoices and purchase orders; responded to internal and external queries
- Booking training and managing the training diary
- Attending training sessions to provide support
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted senior administrators to effectively coordinate large-scale events.
Facilities Coordinator
UPC
Nottingham
2022.05 - 2022.11
- Scheduled and managed contractor works and site visits
- Maintained compliance and audit records (ISO 9001/14001)
- Produced RAMS and chased outstanding invoices
- Monthly reviewing transactions, reconciling bank and credit card accounts, managing accounts receivable and payable via SAGE
- Ensuring all regulations/insurance information is up to date from sub contractors
- Sending out quotes for works to clients
- Streamlined communication between departments regarding facilities concerns, promoting swift resolution of issues.
- Assisted in the procurement of office supplies, reducing operational costs.
- Coordinated maintenance schedules for optimal productivity.
Production Administrator (Temporary)
Creagh Concrete
Nottingham
2021.11 - 2022.05
- Prepared daily KPI reports
- Liaised with HR to process new starter paperwork and hours using SAGE
- Delegated tasks amongst staff members based on their skills and strengths.
- Coordinated with suppliers for timely delivery of raw materials.
- Liaised effectively with transport companies for prompt dispatch of finished goods.
- Onboard new starters, producing contracts and employee packs
- Liaise with payroll and agency companies to ensure that all employees are paid
- Handled purchase orders, invoices, and other financial records with utmost accuracy.
- Managed a diverse range of administrative duties to support factory operations.
- Collaborated closely with the HR department in recruitment and staff management tasks.
Matter Inception Administrator
Nelsons Solicitors
Nottingham
2016.06 - 2021.11
- Created new client files, conducted ID and conflict checks
- Maintained accurate records and ensured compliance with internal policies
- Maintaining relationships with internal and external stakeholders
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Quality Manager & Administrator
East Midlands Chamber of Commerce
2015.01 - 2016.06
- Conducted CRM training, improved data quality and customer service
- Revised team procedures and handled administrative tasks, invoicing, and event bookings
- Managed audits of manufacturing operations, ensuring compliance with industry regulations.
- Aligned all departments to comply with ISO 9001 standardisation requirements improving organisational credibility.
Quality Administrator
Thames Reinforcements
2012.09 - 2014.12
- Managed Quality Management Systems and conducted audits
- Coordinated external audits and maintained training and compliance records
- Managed incident reporting procedures resulting in safer work environment.
- Conducted regular staff training to ensure compliance with company standards.
- Analysed customer feedback, identifying opportunities for improvement.
- Developed and maintained a comprehensive database, enhancing data accessibility.
- Ensured adherence to ISO 9001 regulations within all operations.
- Led internal audits to uncover vulnerabilities and quality issues.
Education
Level 3 Apprenticeship - HR
Total People
NottinghamNVQ Level 3 - Business Administration
New College Nottingham
Nottingham 2011.09 - 2012.05
BA (Hons) - Business with Education
Manchester Metropolitan University
Manchester 2009.09 - 2011.07
AVCE - Business Studies
High Pavement Sixth Form College
Nottingham 2001.09 - 2003.08
GCSE - Mathematics, English and IT
Skills
- HR documentation
- Onboarding process
- Compliance auditing
- Invoice processing
- Customer service
- Record keeping
- Data analysis
- Quality assurance methods
- Financial reporting
- KPI management
- Basic accounting principles
Timeline
Administrator
NHS Professionals
2023.04 - 2023.06
HR Shared Services Coordinator
Greencore
2022.11 - 2025.08
Facilities Coordinator
UPC
2022.05 - 2022.11
Production Administrator (Temporary)
Creagh Concrete
2021.11 - 2022.05
Matter Inception Administrator
Nelsons Solicitors
2016.06 - 2021.11
Quality Manager & Administrator
East Midlands Chamber of Commerce
2015.01 - 2016.06
Quality Administrator
Thames Reinforcements
2012.09 - 2014.12
NVQ Level 3 - Business Administration
New College Nottingham
2011.09 - 2012.05
BA (Hons) - Business with Education
Manchester Metropolitan University
2009.09 - 2011.07
AVCE - Business Studies
High Pavement Sixth Form College
2001.09 - 2003.08
GCSE - Mathematics, English and IT
Level 3 Apprenticeship - HR
Total People