Summary
Overview
Work history
Education
Skills
Timeline
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Lisa Ackerson

Crawley,West Sussex

Summary

Skilled Customer Service professional with 10+ years of experience providing first-class service within office and call centre settings. Consistently exceeds expectations through a dedicated work ethic and passion for helping people. Dedicated to self-development, ensuring consistent best practice and first-class results. Thrives under pressure and adapts to challenges with ingenuity and resilience. Works well as a team player and on own initiative. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

34
34
years of professional experience

Work history

Customer service advisor

Vent Axia
Crawley, West Sussex
08.2024 - Current
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Communication with other departments to ensure orders or issues are dealt with in a quick and efficient manner
  • strong communication with other team members
  • Working under pressure while delivering excellent service to the customer
  • Multi-tasking while keeping a high degree of accuracy
  • Excellent telephone manner and rapport building
  • Assisted customers in product selection to boost sales.

German Customer Service Assistant

Woolovers
Burgess Hill, West Sussex
09.2020 - Current
  • Adeptly handled up to 100 German and UK inbound calls per day
  • Fielded diverse customer questions and resolved issues effectively and efficiently.
  • Dealt with German/UK customer inquiries, resolved issues, and provided information on new products and services and directed inbound calls to designated individuals or departments.
  • Performed in-depth research to answer more complex questions.
  • Handled high volumes of email and social media queries in timely manner, ensuring consistent levels of excellent service.
  • Spreadsheets and documents created/edited with accuracy
  • Delivered exceptional level of customer service in all communication.
  • Resolved customer queries through effective communication and providing step-by-step solution.

Senior Customer Service Executive

Club L London
Manchester (Remote)
11.2021 - 08.2024
  • Excellent level of Customer Service consistently provided
  • Partial training of new team members
  • Liaising with shipping companies to solve delivery issues or file claims
  • Handling all European customer emails in English and German/French
  • Liaising with warehouse, garment tech and finance when necessary
  • Communication with customers via live chat and email
  • Proficiently deal with complaints
  • Registering return items and processing refunds

Shuttle Bus Driver

Cophall Parking
Copthorne, WSX
06.2019 - 08.2020
  • Shuttling customers from Copthorne to Gatwick Airport by 12 seater mini bus in proficient and timely manner.
  • Excellent customer service skills required.

Meet & Greet Controller

Help Me Park
Gatwick
05.2016 - 06.2019
  • Communicated with drivers, monitoring job progress in line with service demands.
  • Ensured smooth-running, timely dispatch of customer vehicles for faultless service ratings.
  • Entered customer information into dispatch system to effectively assess nearby drivers and deliver timely service.

CLUB SECRETARY

MAIDENBOWER PARK SOCIAL CLUB
07.2014 - 05.2016
  • Full secretarial support to the club manager.
  • Duties included:.
  • General administration.
  • Answering telephone and responding to emails.
  • Keeping staff up to date with current licensing laws.
  • Payroll.
  • Minute taking.

SENIOR BAR STAFF

THE WHITE KNIGHT
11.2009 - 07.2014
  • All bar duties undertaken.
  • Cash handling.
  • Planning of staff rotas.
  • Serving customers in friendly, yet professional manner.

PERSONAL ASSISTANT

Oliver Khan
Munich, Germany
10.1997 - 09.2009
  • OLIVER KHAN, MUNICH All administration tasks undertaken.
  • I also dealt with all enquiries from the press, hired domestic staff, payroll and organized all travel and accommodation.
  • Fully competent in word, Excel and power point.
  • Dealing with a huge volume of telephone calls, emails and post.
  • Fluent German speaker.

PERSONAL ASSISTANT

Euro Mouldings
Worthing, WSX
12.1991 - 10.1997
  • EURO MOULDINGS, WORTHING Covering all typing and administration for the marketing manager.
  • Preparing paperwork for trade shows.
  • Booking accommodation for the sales team.

Education

Bachelor of Science - Psychology

University of Sussex
Brighton
07.1991

High School Diploma - O Levels & A Levels

St Marks C of E School
London
06.1988

Skills

  • Outstanding customer service
  • Multi-line phone talent
  • Adaptive team player
  • Microsoft Office
  • Written and verbal communication skills
  • Telephone skills
  • Creative problem solving
  • Customer service expert
  • Administrative support
  • Complaint resolution

Timeline

Customer service advisor

Vent Axia
08.2024 - Current

Senior Customer Service Executive

Club L London
11.2021 - 08.2024

German Customer Service Assistant

Woolovers
09.2020 - Current

Shuttle Bus Driver

Cophall Parking
06.2019 - 08.2020

Meet & Greet Controller

Help Me Park
05.2016 - 06.2019

CLUB SECRETARY

MAIDENBOWER PARK SOCIAL CLUB
07.2014 - 05.2016

SENIOR BAR STAFF

THE WHITE KNIGHT
11.2009 - 07.2014

PERSONAL ASSISTANT

Oliver Khan
10.1997 - 09.2009

PERSONAL ASSISTANT

Euro Mouldings
12.1991 - 10.1997

Bachelor of Science - Psychology

University of Sussex

High School Diploma - O Levels & A Levels

St Marks C of E School
Lisa Ackerson