Lisa Ackerson
Crawley,West Sussex
Summary
Skilled Customer Service professional with 10+ years of experience providing first-class service within office and call centre settings. Consistently exceeds expectations through a dedicated work ethic and passion for helping people. Dedicated to self-development, ensuring consistent best practice and first-class results. Thrives under pressure and adapts to challenges with ingenuity and resilience. Works well as a team player and on own initiative. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
34
34
years of professional experience
Work history
Customer service advisor
Vent Axia
Crawley, West Sussex
2024.08 - Current
- Strengthened client relationships with clear communication and problem-solving skills.
- Communication with other departments to ensure orders or issues are dealt with in a quick and efficient manner
- strong communication with other team members
- Working under pressure while delivering excellent service to the customer
- Multi-tasking while keeping a high degree of accuracy
- Excellent telephone manner and rapport building
- Assisted customers in product selection to boost sales.
German Customer Service Assistant
Woolovers
Burgess Hill, West Sussex
2020.09 - Current
- Adeptly handled up to 100 German and UK inbound calls per day
- Fielded diverse customer questions and resolved issues effectively and efficiently.
- Dealt with German/UK customer inquiries, resolved issues, and provided information on new products and services and directed inbound calls to designated individuals or departments.
- Performed in-depth research to answer more complex questions.
- Handled high volumes of email and social media queries in timely manner, ensuring consistent levels of excellent service.
- Spreadsheets and documents created/edited with accuracy
- Delivered exceptional level of customer service in all communication.
- Resolved customer queries through effective communication and providing step-by-step solution.
Senior Customer Service Executive
Club L London
Manchester (Remote)
2021.11 - 2024.08
- Excellent level of Customer Service consistently provided
- Partial training of new team members
- Liaising with shipping companies to solve delivery issues or file claims
- Handling all European customer emails in English and German/French
- Liaising with warehouse, garment tech and finance when necessary
- Communication with customers via live chat and email
- Proficiently deal with complaints
- Registering return items and processing refunds
Shuttle Bus Driver
Cophall Parking
Copthorne, WSX
2019.06 - 2020.08
- Shuttling customers from Copthorne to Gatwick Airport by 12 seater mini bus in proficient and timely manner.
- Excellent customer service skills required.
Meet & Greet Controller
Help Me Park
Gatwick
2016.05 - 2019.06
- Communicated with drivers, monitoring job progress in line with service demands.
- Ensured smooth-running, timely dispatch of customer vehicles for faultless service ratings.
- Entered customer information into dispatch system to effectively assess nearby drivers and deliver timely service.
CLUB SECRETARY
MAIDENBOWER PARK SOCIAL CLUB
2014.07 - 2016.05
- Full secretarial support to the club manager.
- Duties included:.
- General administration.
- Answering telephone and responding to emails.
- Keeping staff up to date with current licensing laws.
- Payroll.
- Minute taking.
SENIOR BAR STAFF
THE WHITE KNIGHT
2009.11 - 2014.07
- All bar duties undertaken.
- Cash handling.
- Planning of staff rotas.
- Serving customers in friendly, yet professional manner.
PERSONAL ASSISTANT
Oliver Khan
Munich, Germany
1997.10 - 2009.09
- OLIVER KHAN, MUNICH All administration tasks undertaken.
- I also dealt with all enquiries from the press, hired domestic staff, payroll and organized all travel and accommodation.
- Fully competent in word, Excel and power point.
- Dealing with a huge volume of telephone calls, emails and post.
- Fluent German speaker.
PERSONAL ASSISTANT
Euro Mouldings
Worthing, WSX
1991.12 - 1997.10
- EURO MOULDINGS, WORTHING Covering all typing and administration for the marketing manager.
- Preparing paperwork for trade shows.
- Booking accommodation for the sales team.
Education
Bachelor of Science - Psychology
University of Sussex
Brighton07.1991
High School Diploma - O Levels & A Levels
St Marks C of E School
London06.1988
Skills
- Outstanding customer service
- Multi-line phone talent
- Adaptive team player
- Microsoft Office
- Written and verbal communication skills
- Telephone skills
- Creative problem solving
- Customer service expert
- Administrative support
- Complaint resolution
Timeline
Customer service advisor
Vent Axia
2024.08 - Current
Senior Customer Service Executive
Club L London
2021.11 - 2024.08
German Customer Service Assistant
Woolovers
2020.09 - Current
Shuttle Bus Driver
Cophall Parking
2019.06 - 2020.08
Meet & Greet Controller
Help Me Park
2016.05 - 2019.06
CLUB SECRETARY
MAIDENBOWER PARK SOCIAL CLUB
2014.07 - 2016.05
SENIOR BAR STAFF
THE WHITE KNIGHT
2009.11 - 2014.07
PERSONAL ASSISTANT
Oliver Khan
1997.10 - 2009.09
PERSONAL ASSISTANT
Euro Mouldings
1991.12 - 1997.10
Bachelor of Science - Psychology
University of Sussex
High School Diploma - O Levels & A Levels
St Marks C of E School