Lirio Alim

Responsibilities

• Supported production and import/export administrative processes
• Maintained quality, hygiene, and food safety standards, following HACCP requirements
• Monitored stock levels and assisted with packaging operations, managing approximately 255,000 kg of product per month
• Worked collaboratively with team members to maintain efficient production.

Achievements

• Implemented HACCP procedures, ensuring full compliance with food safety regulations
• Maintained consistent product quality standards during high-volume production cycles
• Supported smooth production flow during busy periods, reducing delays
• Recognised for attention to detail and reliability in a regulated environment.

Responsibilities

• Processed daily financial transactions accurately and efficiently
• Ensured compliance with AML and KYC procedures
• Assisted customers with remittance inquiries and currency transactions
• Used banking systems to manage secure financial operations.

Achievements

• Managed daily remittance transactions, processing over 150 transactions per day accurately
• Maintained a 100% compliance record with AML and KYC regulations
• Built customer trust through reliable and transparent service
• Developed confidence handling multi-currency transactions (42 currencies).

Responsibilities

• Delivered high-quality customer service and supported daily store operations
• Processed payments and maintained stock availability
• Assisted with product displays and team coordination
• Supported administrative and security procedures.

Achievements

• Increased accessories department sales by 15% within three months
• Strengthened customer engagement through product knowledge and recommendations
• Helped create a more organised stockroom system, improving workflow
• Assisted with training new team members and supporting team performance.

Responsibilities

• Managed front desk enquiries and appointment scheduling
• Provided administrative support to the office team
• Handled phone communication and customer enquiries
• Assisted with coordination of company events.

Achievements

• Improved front desk efficiency and customer response times
• Supported the successful organisation of international company events
• Strengthened communication between departments and clients
• Built strong administrative and scheduling skills.

Responsibilities

• Managed guest check-in, payments, and reservations
• Responded to customer enquiries in person and by phone
• Supported international guests using translation skills
• Maintained accurate booking records.

Achievements

• Contributed to positive guest feedback and repeat bookings through professional service
• Supported smooth front desk operations during busy check-in periods
• Developed strong problem-solving skills in customer-facing situations
• Assisted international guests to ensure comfort and inclusivity.