LINUS PRAVEEN

• MicroStrategy schema definition, design, implementation and performance tuning, testing, and troubleshooting of BI solutions

• Analysis and interpretation of business requirements and translation into functional and technical requirement specifications

• Assistance with project planning, estimating, approach definition and implementation planning

• Support, design, build and test MicroStrategy objects, projects, reports, dashboards, cubes

• Work closely with DBAs on data model or database changes required to support BI projects data model recommendations, created UI design templates and created plans for modernising the BI platform

• Analysed database and schema design and made recommendations for best practices and improvement of dataworkflow
• Decreased database load by refactoring data structures and implementing custom analytics cubes and efficient project management reports
• Created automation using Python and Workstation and utilized Rest API calls to to manage the BI platform
• Constructed custom Platform Analytics dataset for real-time statistics retrieval
• Collaborated with sales teams for cloud migration, including discovery and POV phase
• Custom SDK plugin development and custom python automation script design.

• SHL (part of CEB/ Gartner) is a global psychometric test publisher, talent measurement consultancy and occupational psychology specialists with results of over 25 billion data points.
• Led and collaborated with onshore/offshore developers on 4 projects, designing and developing MicroStrategy dashboards and reports as per specifications
• Interacted with Business Analysts, stakeholders, and ETL teams to shape requirements, analyze business data, and design logical and user story-based schemas
• Automated the manual data entry and analysis process between the different sources, increasing the data accuracy and efficiency by 90%
• Created optimized reports, Intelligent Cubes, and dashboards for Visual Insight users, enhancing overall user experience
• Expertise in architecting schema objects, dashboard, and document design for various platforms, including Web, Office, and distribution services
• Utilized Pass-through functions and relationship filters for complex reporting
• Presented demos, trained new MicroStrategy users, and mentored team members in BI technologies
• Led 4 version upgrades and prepared for cloud migration

• The role covered a range of critical responsibilities including Incident, Change, and Release management
• This involves initial incident assessment, potential escalation to relevant teams, and utilizing the HPSM Support tool for defect confirmation and bug fixes
• Meeting client SLAs, especially regarding service availability and server alert monitoring, is paramount
• Collaborating with various teams such as Server, Database, Security
• Storage, and Network is essential for incident resolution and application usage monitoring
• Additionally, close collaboration with Product Management and Business Analysts aids in system enhancement to minimize incidents
• The position involves Manual Software Testing during Monthly Maintenance and Releases
• Efforts include investigating incidents for immediate resolution or proper delegation to resolver teams
• Constructing knowledge base articles and training call-raising teams contributes to incident reduction
• Working with the QA team to develop test cases for incident prevention is vital
• Lastly, the role encompasses running issue logs and generating reports to analyze usage patterns, sharing findings with the development team for technical assessment.

• Ensure high level of customer service to achieve agreed SLAs. To provide a high level of customer service to clients at all times. To ensure all support calls and emails are
  answered and resolved within the agreed SLAs and logged appropriately.
• To ensure client complaints are dealt with and logged in line with the SHL
  complaints escalation policy.veloped knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
• Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
• Performed on-site beta testing for new systems to identify and resolve potential problems.