Summary
Overview
Work history
Education
Skills
Timeline
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Lino Santiso

Ramsgate,Kent

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

32
32
years of professional experience

Work history

Kitchen Planner

John Lewis Plc
Stratford, London
10.2013 - 11.2023
  • My single focus was to give Customer Service, at one time over a period of 3 years I increased Profits by 30% year on year. Firstly by zeroing out remedials and problem solving site issues, then providing a sales experience that was relevant and informative to the customer.
  • I am a quickly learner and able to applied new skills to daily tasks, improving efficiency and productivity. I am fond of creating performance graphs, and stronge believe that: only those things that get measured can be changed.
  • I enjoy problem solving. I once spent 2 weeks at a B and Q store and reduced their list of serious customer complantes, in some cases 9 months long, from the high 20's down to 3. And these 3 customers, would then have had their new kitchens full fitted with a month.
  • I am generally friendly and willing to help wherever needed.
  • Supported team by demonstrating respect and willingness to help. I am able and will to train and share my knowledge with others.
  • I can operate the following cad programs, Vectorworks, Sketchup and Fusion 20-20

Measured Building Surveyor

Self employed
London
04.1996 - 10.2013


  • Surveyed and measured buildings and land surfaces to create useful and accurate descriptions.
  • Measured projects against specified requirements for precise results.
  • Converted technical information into easily-digestible visual diagrams.
  • Used specialised equipment to measure distances and heights, helping to create architectural drawings and develop construction projects.
  • Initiated and maintained robust relationships with contractors and suppliers for successful collaboration.
  • Presented findings and provided information to clients.
  • Created maps, sketches and charts to analyse data.
  • Used computer software to create detailed maps.
  • Worked with clients and stakeholders to understand project requirements and specifications.
  • Collaborated with engineers and architects to execute projects.
  • Followed local, regional and national guidelines.


Bedroom designer

MFI
Wimbledon, London, Surrey
04.1992 - 09.1994
  • Met client deadlines through excellent workload planning and prioritisation.
  • Executed high quality designs using allocated resources and budget.
  • Devised design solutions to meet client brief requests.
  • Conducted thorough market research to identify design trends.
  • Summers were generally flat in terms of sales, and a couple had come into the store to browse, saying Hello but not engaging with anyone. As they were leaving I walked up and asked if they were looking for anything in particular, they said that they where looking for some bedroom furniture, whilest there building was being remodeled and would wait for the sales in Autumn. I asked the purpose of the bedrooms, and they then told me that they need 19 bedrooms fitted out for short stay foreign students. I asked if they would like to speak to the Manager, who delivered a considerable discount and a huge sale that lifted our regional rankings.

Education

The Radcliffe Comprehensive School
Milton Keynes
09/1974 - 06/1980

City and Guilds - Brick Laying Level 2

Government Training
North London

Skills

  • Problem-solving
  • Communication skills
  • Strategic Planning
  • Resourcefulness
  • Upselling
  • Multilingual English and Spanish

Timeline

Kitchen Planner

John Lewis Plc
10.2013 - 11.2023

Measured Building Surveyor

Self employed
04.1996 - 10.2013

Bedroom designer

MFI
04.1992 - 09.1994

The Radcliffe Comprehensive School
09/1974 - 06/1980

City and Guilds - Brick Laying Level 2

Government Training

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Lino Santiso