Linjo Lawrence

• Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
• Maintained an updated inventory of all IT assets; facilitated efficient asset management.
• Developed user-friendly interfaces for internal applications; enhanced usability.
• Coordinated team efforts for successful project completion within deadlines.
• Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
• Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
• Developed strategic plans, leading to improved IT infrastructure.
• Enhanced system efficiency by implementing new software solutions.
• Managed IT resources to ensure optimal performance and reduce downtime.
• Managed over 50 customer calls per day.
• Upgraded hardware and software regularly for optimised system performance.
• Managed technology resources within department budgets.
• Recommended upgraded technologies to meet evolving business requirements.
• Monitored and updated software certifications for full compliance.
• Negotiated cost-efficient prices with vendors for new systems and services.
• Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.

School Manager Responsibilities:

• Maintained strong relationships with local authorities for the smooth operation of the school.
• Advised on policy decisions, supporting institutional growth and development.
• Streamlined administrative processes for increased productivity.
• Improved school efficiency by implementing innovative management strategies.
• Ensured compliance with education regulations through diligent monitoring and reporting.
• Oversaw budget management for the financial stability of the institution.
• Collaborated with parents and teaching staff on strategies to reduce disruptive behavioural incidents.
• Modernised instructional plans and educational approaches to enhance student learning.
• Maintained programme operating within budget levels, maximising resource utilisation whilst minimising costs.
• Kept institution financially sound by tracking expenses and maintaining detailed records.
• Developed programme structures and courses complying with CBSE requirements.

• Provided user support through detailed guidance on software applications usage and troubleshooting steps during IT crises.
• Undertook scheduled maintenance tasks, reducing unexpected system failures.
• Conducted regular system backups for data safety assurance.
• Restructured network access permissions, enhancing overall security.
• Streamlined communication paths by developing effective networking strategies.
• Handled complex technical queries from staff members with patience and professionalism.
• Increased efficiency by automating routine tasks in system administration processes.
• Strengthened system security by implementing advanced firewall and antivirus software.
• Troubleshot technical problems, solved frequently occurring issues swiftly.
• Fostered secure digital working environment through stringent adherence to cybersecurity protocols.
• Coordinated with vendors whilst negotiating contracts for hardware and software purchases.
• Assisted in migration of systems to cloud-based solutions, ensuring smooth transition.
• Collaborated closely with IT team members, promoting productive work environment.
• Monitored network performance for optimal efficiency and reduced downtime.
• Managed server updates to increase system reliability.
• Managed 2-factor and multi-factor authentication processes to protect data integrity and mitigate security risks.
• Provided remote support to technical service staff to maximise productivity.
• Managed and periodically upgraded network hardware, including desktop computers, laptops, printers, and fax machines, in line with organizational policies.
• Provided ongoing, planned preventative maintenance for various industrial software.
• Resolved customer queries per day via telephone, email, and live chat support tickets.
• Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
• Requisitioned hardware and software to meet changing organisational needs.
• Led server maintenance activities for company systems to keep critical functions operational.
• Communicated effectively with stakeholders, offering technical guidance and support for implementations.
• Researched and adopted new technologies to enhance system capabilities and efficiency.
• Configured, tested, and maintained network equipment.
• Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
• Standardised job tasks and trained junior team members on best practices and standards for optimum system operations.

Quality Assurance In-charge responsibilities:

• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Applied critical thinking to analyse problems, evaluate solutions, and select best decisions.
• Used Microsoft 365 applications and other software tools to create documents and clear communications.
• Implemented necessary changes following audits, leading to enhanced productivity.
• Oversaw daily operations to achieve high productivity levels.
• Improved internal process efficiency by conducting comprehensive ISO audits.
• Streamlined internal workflows with meticulous ISO auditing.
• Conducted in-depth risk assessments to enhance operational efficiency.
• Verified corrective actions taken, enhancing operational standards.
• Carried out detailed audit reports for improved company compliance.
• Upheld strict confidentiality whilst handling sensitive company data during audits.
• As Management representative, coordinated responses to external auditors' inquiries, demonstrating accountability and commitment to quality.
• Analysed and reported non-conformance issues, driving implementation of corrective measures.
• Collaborated closely with management teams, ensuring alignment with ISO standards.
• Reviewed policies, procedures, and practices to confirm adherence to ISO guidelines.
• Presented risk-based reports to highlight successes and recommendations on ISO compliance.
• Developed and implemented quality control audit plans for various business sections.
• Audited internal operations and supported external auditors.
• Recommended improvements to internal financial controls.
• Trained new employees on accounting principles and company procedures.

• Revamped outdated websites using modern frameworks for improved usability.
• Developed bespoke software solutions tailored to business needs.
• Organised periodic IT audits and maintained compliance with industry regulations.
• Oversaw installation of new servers, ensured uninterrupted service provision.
• Designed secure networks for enhanced data protection.
• Handled technical queries, improved customer satisfaction level.
• Managed vendor relationships to procure high-quality IT equipment at competitive prices.
• Provided user training to ensure optimal system utilisation.
• Enhanced system functionality by updating software and troubleshooting hardware issues.
• Upgraded obsolete systems in line with the latest technological trends.
• Achieved smoother operations by conducting regular maintenance on servers and databases.
• Strengthened IT infrastructure with regular system updates and patches.
• Installed new hardware and enhanced the overall performance of systems.
• Diagnosed and troubleshot software and hardware faults in person and by phone.
• Oversaw administration, including job scheduling, user account management, and infrastructure replacement.
• Supported Tekla Structure, AutoCAD, MS Office, Email, ERP, and Biometric device applications for more than 100 end users daily.
• Upgraded hardware and software regularly for optimised system performance.
• Managed technology resources within department budgets.
• Controlled department budgets by sourcing cost-effective solutions.
• Organised periodic IT audits, maintained compliance with industry regulations.

• Collaborated closely with IT team members, promoting productive work environment.
• Strengthened system security by implementing advanced firewall and antivirus software.
• Fostered secure digital working environment through stringent adherence to cybersecurity protocols.
• Implemented new hardware with minimal disruption to daily operations.
• Managed server updates to increase system reliability.
• Provided user support through detailed guidance on software applications usage and troubleshooting steps during IT crises.
• Managed and periodically upgraded network hardware, including desktop computers, laptops, Mac, printers, and fax machines in line with organizational policies.
• Coordinated with vendors whilst negotiating contracts for hardware and software purchases.
• Troubleshot technical problems, solved frequently occurring issues swiftly.
• Conducted regular system backups for data safety assurance.
• Managed 2-factor and multi-factor authentication processes to protect data integrity and mitigate security risks.
• Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
• Identified and mitigated potential risks within IT infrastructure through proactive security measures.
• Configured, tested, and maintained network equipment.
• Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
• Followed recommended update schedule for applications to keep software secure and functional.
• Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.

• Carried out day-to-day duties accurately and efficiently.
• Set up user accounts and permissions for secure access control.
• Contributed to business continuity plans, safeguarding vital data.
• Oversaw inventory of IT assets, maintaining accurate records.
• Coordinated with vendors for equipment procurement, ensuring cost-effective solutions.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Analysed complex technical information for non-technical audiences effectively.
• Upgraded hospital hardware infrastructure, leading to enhanced performance.
• Conducted diagnostic tests for identifying and resolving network issues swiftly.
• Maintained IT inventory effectively keeping track of all equipment in use.
• Delivered excellent customer service by troubleshooting and resolving technical issues.
• Assisted end-users to enhance their understanding of healthcare ERP software applications.
• Troubleshot network connectivity issues, restoring normal operations quickly.
• Managed server environment to ensure smooth business operations.
• Collaborated closely with team members to meet project deadlines effectively.
• Installed, maintained, and repaired hardware components, ensuring optimal functionality.
• Installed operating systems and applications, maintaining high level of reliability.
• Ensured data security through implementation of robust backup procedures.
• Arranged computers, routers, and printers to achieve proper workstation.
• Set up, configured, and troubleshot Microsoft Office applications.
• Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
• Set up video conferencing facilities, presentations to enhance virtual communication capabilities.
• Provided proficient 2nd Line in-house support for diverse IT challenges.
• Installed new software for users and monitored version and patch update requirements.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Tracked computer system and network performance to identify root causes of issues.
• Maintained internet and intranet websites to maximise reliability and usability.
• Tested function of peripheral equipment and completed quality repairs.
• Conducted server back-up and recovery operations in line with protocols.
• Used medical ticketing software to track support tickets and document actions.