Summary
Overview
Work history
Education
Skills
Achievements
Work availability
Timeline
Hi, I’m

LINDSEY VICTORIA BROWN

Hurworth, Darlington,Durham
LINDSEY VICTORIA BROWN

Summary

An experienced Human Resources generalist with a vibrant personality, a strong ability to influence senior stakeholders and contribute significantly to business performance.


Experienced in coaching senior leadership teams, enabling high performance. Leading organisations through transformation and merging in complex, ambiguous and multi-brand unionised landscape, whilst driving high engagement and colleague advocacy.



Overview

20
years of professional experience
18
years of post-secondary education

Work history

EE
Darlington

HR Business Partner - Finance, HR and Strategy
10.2021 - Current

Job overview

  • Provide business partnering support to the Central Functions teams supporting 3 key business areas within our Consumer unit; Finance, Strategy and HR
  • Optimised organisational development programmes to align with company's business strategy.
  • Support and lead on business change activities such as organisation restructures, TUPE, redundancies, location and benefit changes
  • Coach and support senior leaders and managers to develop their knowledge, understanding and application of relevant HR policies and procedures help to embed change that positively drives individual and business performance
  • Support the business areas with annual pay review, talent and performance processes
  • Lead engagement activities within business areas to become best place to work
  • HR lead for new talent and in-life initiatives

BT
Darlington

Consumer Change Lead
01.2019 - 10.2022

Job overview

  • Plan and deliver the I Connect change within Consumer - based on the programme change strategy. Developed and delivered the Consumer change plan, owning & delivering e2e change activities for Consumer
  • Identified, engaged and managed key stakeholders in their journey towards adoption by managing expectations and information needs at each stage.
  • Impact assessed and communicated change impacts for our key stakeholder groups to mitigate gaps and risks for our business and colleagues.
  • Led of the overall comms and engagement plan to ensure all key audiences understood what was happening, when and why.
  • Ensured business adopted and understood the change to ensure the best colleague experience.
  • Identified opportunities for process improvement and recommended new approaches.
  • Brought key stakeholders together to solve a broad range of technical problems of varying scope and complexity.

EE
Bristol

Senior HR Partner Advisor
04.2015 - 03.2019

Job overview

  • Provide interim business partnering support to the Finance and HR stakeholders
  • Provide HR support to the HR Director and Business Partners in the designated business areas
  • Support business change activities such as organisation restructures and redundancies, which involves working with HR Partners, business managers and HR colleagues to provide timely and accurate documentation, ensuring the process runs smoothly, all paperwork is completed, managers fulfil their obligation and employees are supported and engaged
  • Ensure SAP database is kept up to date at all times which includes working with managers to ensure any business changes are reflected
  • Coach and support managers to develop their knowledge, understanding and application of relevant HR policies and procedures help to embed change that positively drives individual and business performance
  • Coach and support managers to use the performance management process to improve performance of individuals in their team
  • Work alongside the HR Business Partners on cross-directorate projects relating to ER, Resourcing, Development, Employee Support and Reward
  • Provide HR support and co-ordination on the Emergency Services Network project between Home Office and EE.

EE
Bristol

PA
11.2009 - 04.2015

Job overview

  • Support to the Directors within HR
  • Full diary and email management on behalf of the Directors
  • Acting as first point of contact for all internal and external customers
  • Producing and preparing meeting presentation and minutes
  • Liaising with external suppliers regarding payments, service review meetings and any other queries
  • Organisation of internal and external meetings
  • Event management of conferences of up to 200 delegates
  • Arranging travel and accommodation requirements for the Exec team and department
  • General office duties

People & Orange PCS
Bristol

PA
07.2009 - 11.2009

Job overview

  • To Director of Talent & Development
  • Providing full PA support to the VP of People and the Director of Talent & Development
  • The duties within this role have been the same as the current and previous role.

Regulatory Orange PCS
Bristol

PA
04.2006 - 06.2009

Job overview

  • Full Executive PA support to the VP of Legal & Regulatory and provided additional PA support to Legal Directors
  • Time management / dairy service to ensure key meetings were attended and appropriate time set aside to achieve key tasks
  • Identified and dealt with problems/issues that arised on behalf of VP to facilitate the smooth running of the business
  • Produced meeting agendas, presentations and minutes for the General Legal Counsel
  • Co-ordinated travel arrangements - national & international travel
  • Event management - team building and conferences
  • Managed department budgets

Orange PCS
Bristol

Planning Analyst
11.2005 - 04.2006

Job overview

  • Supported the co-ordination, delivery and ongoing management of the department's operating budget
  • Analysed the department's monthly transaction listings - ensuring that all incorrect expenditures were cross charged to appropriate cost centres or budget lines
  • Effective collection and analysis of data including trends and timely reporting on performance and variances
  • This included highlighting areas where corrective action may be necessary
  • Examples of cost analysis includes internal phone bills, total monthly spend reports and department headcount reports
  • Ensured accurate and timely information was available to clearly demonstrate departmental progress
  • This included the production of the Cost Centre Budget Report which is taken to the monthly Direct Reports meeting
  • Recruitment - HR function - Controlled the department recruitment process by requesting all new staff on our intranet system and keeping track of all new starters and leavers including temps and contractors
  • Acted as single point of contact within the department for all recruitment related queries
  • Kept a track of headcount for each budget forecast.

Orange PCS
Bristol

Hardware Asset Analyst
09.2005 - 11.2005

Job overview

  • Covering maternity leave)
  • Ensured the leaver's process was adhered to by the business by working with HR and Cost Centre Managers to ensure that all leavers returned IS Assets
  • Monitored Remedy to check the collections of IS Assets
  • Owned the lost and stolen process, updated Asset Register, process necessary paperwork
  • Negotiated cross charges to cost centres when appropriate
  • Dealt with Customer queries and advise on correct processes and procedures.

04.2005 - 09.2005

Job overview

  • Career break in order to spend time with my son

Orange PCS
Bristol

Management Assistant
07.2003 - 04.2005

Job overview

  • Provided full Personal Assistant support to the Head of Service Control
  • Co-ordinating management and strategy department meetings; planning agendas, organising venues and recording and distributing actions
  • Provided support to wider Management Team including managing e-mail and telephone contact
  • Participated in the weekly and monthly team meetings and contributed input on own area of responsibility
  • Co-ordinated national and international travel
  • Ensured all communications were cascaded in an appropriate manner
  • Further employment history available on request

Education

Darlington College
Darlington

NVQ Level 2 from Business Administration
06.1997 - 06.1999

University overview

Darlington College
Darlington

NVQ Level 2 from Word Processing RSA 1 & 2
1997 - 06.1999

University overview

Darlington College
Darlington

NVQ Level 2 from Desktop Publishing
06.1997 - 06.1999

University overview

Richmond School
Richmond

GCSEs from English Literature
09.1992 - 06.1997

University overview

Richmond School
Richmond

GCSEs from English Language
09.1992 - 06.1997

University overview

Richmond School
Richmond

GCSEs from History
09.1992 - 06.1997

University overview

Skills

  • Change Management
  • Talent Acquisition
  • Organisational Design
  • Stakeholder Management
  • Employee Engagement
  • Managing complex change programmes
  • Succession planning
  • Talent management

Achievements

Achievements
  • Implementation of new HR system - Led the overall change management of SuccessFactors across all of Consumer impacting c20,000 colleagues across 3 different brands; Plusnet, BT and EE. Achieved CEO recognition award for managing the change successfully.
  • Managed complex organisation changes - HR lead on managing Finance Operating Model changes including redundancies, offshoring and TUPE.
Availability
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Timeline

HR Business Partner - Finance, HR and Strategy
EE
10.2021 - Current
Consumer Change Lead
BT
01.2019 - 10.2022
Senior HR Partner Advisor
EE
04.2015 - 03.2019
PA
EE
11.2009 - 04.2015
PA
People & Orange PCS
07.2009 - 11.2009
PA
Regulatory Orange PCS
04.2006 - 06.2009
Planning Analyst
Orange PCS
11.2005 - 04.2006
Hardware Asset Analyst
Orange PCS
09.2005 - 11.2005
04.2005 - 09.2005
Management Assistant
Orange PCS
07.2003 - 04.2005
Darlington College
NVQ Level 2 from Business Administration
06.1997 - 06.1999
Darlington College
NVQ Level 2 from Desktop Publishing
06.1997 - 06.1999
Richmond School
GCSEs from English Literature
09.1992 - 06.1997
Richmond School
GCSEs from English Language
09.1992 - 06.1997
Richmond School
GCSEs from History
09.1992 - 06.1997
Darlington College
NVQ Level 2 from Word Processing RSA 1 & 2
1997 - 06.1999

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LINDSEY VICTORIA BROWN