Lindsey Rowe
Runcorn
Summary
Compassionate professional with experience in providing high-quality personal care and support to individuals with varying needs. Skilled in assisting with daily living activities, administering medication, and creating safe, comfortable environment. Adept at fostering strong relationships with clients to enhance their overall well-being and independence.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
11
11
years of professional experience
Work history
Personal care assistant
Gillian Argent
Runcorn , Cheshire
04.2021 - 11.2025
- Prepared meals tailored to specific dietary requirements, ensuring nutritional standards. Maintained high levels of nutrition in all prepared meals.
- Facilitated ongoing communication with family members regarding updates on patient's status.
- Elevated patient comfort through delivery of personal care services including bathing, grooming, and feeding.
- Assisted with physical therapy exercises for improved mobility.
- Administered medication as prescribed for better health management.
- Maintained a clean and safe environment to promote wellbeing.
- Managed bedding changes regularly for hygiene maintenance.
- Monitored health condition, ensured timely intervention in case of emergencies.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Maintained hygienic living environments through regular cleaning.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Delivered toileting support for clients with mobility issues.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
Telephone agent
Capita
Runcorn , Cheshire
11.2017 - 04.2021
- Maintained confidentiality of sensitive data as per compliance guidelines.
- Enhanced caller experience by providing accurate information promptly.
- Utilised effective communication skills to provide excellent customer service.
- Established rapport with customers to enhance company reputation.
- Showcased empathy towards callers for enhanced customer relations.
- Directed calls appropriately, improving organisational efficiency.
- Handled high volume of calls for improved productivity.
- Followed procedures thoroughly, ensuring quality control standards met consistently.
- Fostered positive relationships with team members for a harmonious work environment.
- Improved customer satisfaction by addressing and resolving issues effectively.
- Understood product details comprehensively, assisting in accurate information dissemination.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries focused on first-call resolution.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Acted as first point of contact for customer issues and queries.
Personal care assistant
Self-employed
Runcorn , Cheshire
10.2014 - 10.2017
- Prepared meals according to dietary requirements, maintained good nutrition.
- Ensured regular communication with family members for updates on patient's status.
- Enhanced patient comfort by providing personal care services including bathing, grooming and feeding.
- Liaised with healthcare professionals regarding patient's progress or changes in condition.
- Helped maintain personal hygiene for dignity preservation.
- Assisted with physical therapy exercises for improved mobility.
- Established rapport with patients, made them feel secure and cared-for.
- Observed changes in behaviour or physical condition, reported promptly to medical staff.
- Accompanied patients to appointments, ensured they received necessary care.
- Administered medication as prescribed for better health management.
- Assisted with mobility for increased independence.
- Assisted patients with daily living activities to improve their lifestyle quality.
- Handled laundry and housekeeping tasks for a clean living space.
- Facilitated social activities, improved patient mood.
- Offered emotional support during difficult times, provided stability.
- Managed bedding changes regularly for hygiene maintenance.
- Maintained a clean and safe environment to promote wellbeing.
- Provided companionship to alleviate loneliness.
- Monitored health condition, ensured timely intervention in case of emergencies.
- Encouraged light exercise routines where possible for overall health improvement.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Maintained hygienic living environments through regular cleaning.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Aided clients with bedtime routines, washing and dressing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Delivered toileting support for clients with mobility issues.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Safely transported and accompanied clients to appointments and activities.
Education
GCSEs - Home economics
Grange comprehensive
Runcorn GCSEs - French
Grange comprehensive
Runcorn GCSEs - Science
Grange comprehensive
Runcorn CSEs - English
Grange comprehensive
Runcorn GCSEs - Maths
Grange comprehensive
Runcorn Skills
- Basic cookery
- Elderly care knowledge
- Basic nursing care
- Special needs experience
- Administration of medication
- Dignity respectfulness
- Patient lifting technique
- Infection control knowledge
- Sensitivity to diversity
- Nutritional planning
- Domestic services
- Patient safety protocols
- Behavioural support
- Patient safeguarding
- Housekeeping
- Mobility support
Timeline
Personal care assistant
Gillian Argent
04.2021 - 11.2025
Telephone agent
Capita
11.2017 - 04.2021
Personal care assistant
Self-employed
10.2014 - 10.2017
GCSEs - Home economics
Grange comprehensive
GCSEs - French
Grange comprehensive
GCSEs - Science
Grange comprehensive
CSEs - English
Grange comprehensive
GCSEs - Maths
Grange comprehensive