Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lindsey Petropoulos

Woking,Surrey

Summary

Travel professional skilled in delivering positive passenger experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service. Self-confident Guest Services Supervisor with many years of experience. Offering a comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services to the hotel or hospitality industry within a cruise ship enviroment. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving solutions.

Driven professionalyl motivated to apply education and training to patient-centered role. Compassionate and empathetic provider with commitment to patient wellness and support. Knowledgeable Health Advisor with expertise in policy development and administration. Focused on keeping policies current and smoothly implementing changes for maximum efficiency and optimum operations. Excels in organisation, communication and problem-solving.

Trustworthy Dog Walker building positive, respectful, caring relationships with dogs and their owners. Utilising 6 years of experience working with animals to provide excellent behaviour management, thorough exercise regimes and continued safety. Spirited Dog Walker with hands-on experience walking dogs, providing ample time for restroom breaks and exercise. Driven to customise walks and services to meet clients' expectations and needs. High-energy with outstanding stamina needed to work with various types of dogs over long periods.

Proficient in handling money, possessing a strong understanding of retail operations. Strong team player, with good listening skills and attentive, detail-orientated nature. I pride myself in being a responsible team player experienced at managing front of house needs in busy environments for owners.

Overview

28
28
years of professional experience

Work History

Health Advisor and Coach

Practice Plus Group
Dorking, Surrey
01.2023 - Current
  • Asks clear and relevant questions to extract critical information quickly.
  • Assesses patient symptoms using prompted questions from NHS pathways.
  • Managing average call times of 10mins to achieve maximum productivity.
  • Logging emergency call information on electronic system for accurate reporting.
  • Advising emergency callers on action to minimise further risk.
  • Reviewing and modifying emergency procedures to comply with guidelines and health standards.
  • Supporting remote assessment of callers to urgent and emergency services through telephone triage system.
  • Remaining calm when coordinating response to emergencies.
  • Processing information quickly in time-critical situations.
  • Receiving telephone inquiries, answering questions with up-to-date information.
  • Maintaining detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
  • Transferring complex cases to specialists maintain service quality.
  • Adapting coaching style depending on needs and abilities of different teams and individuals.
  • Building confidence of trainees by offering individual praise and recognising progress and achievements.
  • Developing trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
  • Adapting coaching and leadership styles to suit individual needs for maximised productivity
  • Coaching new employees to ensure audits are passed in order to fulfil their role of qualified health advisor

Dog Walker - Self Employed

Tailwalks - Co Founder
Woking, Surrey
01.2019 - Current
  • Group and single walks of 1 hour ensuring all dogs are well exercised and cared for.
  • All dogs treated with kindness and care, providing regular updates to owners for continued trust.
  • Earning dogs' trust by maintaining friendly, approachable demeanour.
  • Ensuring safety and security of dogs when transporting them to and from walking areas.
  • Identifying and addressing signs of stress or discomfort, notifying owners immediately.
  • Working patiently with nervous dogs to build confidence and trust for safe, happy walks.
  • Utilising knowledge of local walking spots to ensure dogs enjoy safe, secure exercise and exploration.
  • Canine First Aid trained
  • Maintaining safe, welcoming environments to make dogs feel calm and relaxed.
  • Completing walks in inclement weather and difficult terrain.
  • Designing routes to meet multiple client needs.
  • Confidently walking up to four dogs simultaneously.

Administrative assistant

Theatrics Stage School
Remote, Staffordshire
04.2021 - 12.2022
  • Produced clean, error-free professional business correspondence for office team.
  • Interacted professionally with clients providing excellent service at all times.
  • Wrote professional letters, invoicing and emails for business communication.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Coordinated office operations by handling phone inquiries, managing correspondence.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Supported accurate record-keeping with proficient data entry skills.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Assisted backstage with shows and performances. DBS checked and experience working with children and parents.

Retail assistant - temporary Christmas position

Marks and Spencer
Byfleet, Surrey
10.2007 - 01.2008
  • Replenished sales floor stock regularly to maximise customer purchases.
  • Operated and maintained cash registers with sufficient cash floats.
  • Interacted with customers whilst scanning and packing items, personalising shopping experience.
  • Maintained clean and orderly checkout area to meet store presentation standards.
  • Offered guidance on product selection to increase sales.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Carried out day-to-day duties accurately and efficiently.

Shore Excursion Manager

Orient Lines
Miami, Florida
09.1996 - 01.2004
  • Customer-focused travel professional versed in current industry practices and desirable destinations
  • Focused on delivering first-class experiences for variety of budgets and preferences
  • Reliable in maintaining organised records and preparing necessary paperwork
  • Personable travel professional used to fast-paced, deadline-driven environments
  • Expert in overseas travel and cruise vacation packages
  • Responsible to train a team of 6 which resulted in them being competent to serve all passengers
  • Customer service abilities
  • Strategic planning
  • Customer service standards
  • Guest experiences
  • Office and staff streamlining, Supported passengers through emergency scenarios for safe outcomes
  • Used weather, route details and passenger information to accurately prepare for trips
  • Helped passengers with diverse comfort requests and answered questions
  • Handled special needs of children, elderly and individuals with disabilities
  • Readied passengers for voyages with comprehensive safety talks and demonstrations.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Increased customer satisfaction by resolving issues.
  • Wrote reports outlining project progress and results.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered tailored assistance to customers with disabilities.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Supported team by demonstrating respect and willingness to help.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Developed plans and strategies to promote continuous improvement.
  • Analysed data and information to identify issues and create tailored solutions.
  • Increased revenue by 15% and grew profit by 12% by tailor making tours for individual guests based on cultural and physical requirements.

Education

A-Levels - religious studies

Townsend C of E School
St Albans
05.1983

Skills

  • Excellent hospitality skills
  • Customer Service
  • Calm under pressure
  • Clear communicator
  • Cash handling
  • Diary management
  • Call prioritisation
  • Effective communication
  • NHS Pathways
  • Online triaging

Additional Information

Computer literate: Competent with Word, Excel, and Adastra.


Full clean driving license


Interests: Making memories with my family, conservation, travel, live music and theatre.

Timeline

Health Advisor and Coach

Practice Plus Group
01.2023 - Current

Administrative assistant

Theatrics Stage School
04.2021 - 12.2022

Dog Walker - Self Employed

Tailwalks - Co Founder
01.2019 - Current

Retail assistant - temporary Christmas position

Marks and Spencer
10.2007 - 01.2008

Shore Excursion Manager

Orient Lines
09.1996 - 01.2004

A-Levels - religious studies

Townsend C of E School

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Lindsey Petropoulos