Lindsey Noon
Stockton on Tees,North Yorkshire
Summary
Highly skilled professional who demonstrates a proactive approach to tasks, ensuring efficient documentation and effective complaint resolution. Strong communication proficiency and professionalism underpin a commitment to excellence in all endeavours.
Highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation.
Career goal: to leverage skills in a dynamic environment that values continuous improvement and customer/client satisfaction.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work history
Administration Coordinator and Chargeback Analyst
BNP Paribas
Remote, Solihull
07.2022 - Current
- Results oriented Administration Coordinator and Chargeback Analyst, proficient in streamlining administrative procedures, improving client relations.
- Skilled in maintaining strict confidentiality and managing data with utmost accuracy.
- Aims to leverage expertise in dynamic remote work setting, to enhance team productivity, support business objectives.
- Responds promptly to email queries to facilitate swift problem resolution, and action claims.
- Manages documents to maintain organisation and accuracy.
- Supports senior staff to enhance efficiency and productivity.
- Handles confidential information, ensuring privacy and compliance.
- Updates company databases to ensure accurate record keeping.
- Provides excellent customer service, resulting in increased client satisfaction.
- Facilitates training sessions for improved employee performance.
- Troubleshoots technical issues, enhancing office workflow efficiency.
- Maintains high standard of accuracy and quality in data entry and recordkeeping.
Customer Support Advisor
BNP Paribas
Remote, Solihull
07.2022 - Current
- Promoted customer satisfaction through prompt query resolution.
- Ensured precise chargeback processing, minimizing financial discrepancies.
- Contributed to cross-functional projects for enhanced departmental outcomes.
- Provided crucial account management for BNP Paribas clients.
- Identified and assisted vulnerable clients with tailored strategies.
- Collaborated with internal teams to provide comprehensive client support.
- Analyzed complex client needs to provide precise financial solutions
Speech and Language Therapy Liaison
North Tees NHS Trust
Stockton-on-Tees, North Yorkshire
06.2000 - 12.2023
- Worked alongside adults with communication and swallowing difficulties, due to stroke, progressive disease and head injury.
- Programmed communication aids and created communication boards.
- Assisting in videofluroscopies/barium swallows and giving support to patients and ward staff in relation to thickening of meals and drinks.
- Overseeing running of monthly support group for adults with communication difficulties.
- Assisting with organisation of intensive programs, courses and training.
- Maintaining and organising documentation and patient files.
- Facilitated monthly support groups and programs, fostering supportive environment for adults with communication challenges.
- Meticulously maintained patient files and documentation, ensuring accurate records and seamless continuity of care.
- Served as liaison between departments for seamless communication and collaboration.
- Educated families about speech and language strategies for enhanced home practice.
Chief Operating Officer
Resonate IT
Brisbane, Australia, Queensland
08.2011 - 01.2022
- Guided startup and management of all HR operations, systems and programs within company.
- Worked with senior-level management to create fair and consistent HR policies and procedures.
- Developed employee handbook.
- Negotiated contracts with external partners for mutual benefits.
- Ensured compliance with regulatory standards by establishing stringent protocols.
- Streamlined operational procedures, enhancing overall efficiency.
- Improved business performance by implementing effective strategies.
- Liaised regularly with CEO to align strategies and objectives.
- Managed vendor relationships, securing timely delivery of products.
- Chaired meetings with stakeholders to facilitate better communication.
- Monitored budget to meet sales and revenue targets.
Complaints Officer
South Tees NHS Trust
Middlesbrough, North Yorkshire
02.2004 - 03.2006
- Led patient complaint investigations, ensuring deadlines were met.
- Bridged communication between medical and legal teams.
- Implemented instant problem-solving strategies, raising patient satisfaction.
- Collaborated with team members to improve overall performance of complaints handling unit.
- Improved patient satisfaction by promptly addressing and resolving complaints.
- Ensured smooth operations within complaints handling unit, resulting in improved workflow.
- Collaborated across departments for complex issue resolution.
- Built credibility with patients and families through empathetic listening skills, leading to higher trust level.
- Adhered strictly to data protection laws whilst dealing with sensitive information; ensured complete confidentiality.
- Maintained detailed records of patient interactions and actions taken, ensuring transparency in communication.
Outreach Worker (weekend position)
JAFA PIPS
Durham, County Durham
07.2003 - 02.2005
- Acted as liaison between families, social services, and legal professionals.
- Provided compassionate support during youth offender court appearances.
- Built positive, productive client relationships for enhanced social support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Attended regular training and supervision workshops for improved service user support.
- Maintained confidential case documentation in line with data protection regulations.
Speech and Language Therapy Liaison
North Tees NHS Trust
Stockton-on-Tees, North Yorkshire
06.2000 - 12.2003
- Worked alongside adults with communication and swallowing difficulties, due to stroke, progressive disease and head injury.
- Responsible for programming of communication aids and creation of communication boards.
- Assisting in videofluroscopies/barium swallows and giving support to patients and ward staff in relation to thickening of meals and drinks.
- Facilitated monthly support groups and intensive programs, fostering supportive environment for adults with communication challenges.
- Meticulously maintained patient files and documentation, ensuring accurate records and seamless continuity of care.
- Implemented innovative communication aids and strategies, enhancing quality of life for adults with speech difficulties due to stroke or injury.
- Prioritised safety and comfort during therapy sessions-ensured positive patient experience.
Children Looked After Coordinator
North Tees NHS Trust
Stockton-on-Tees, North Yorkshire
08.1995 - 12.1999
- Launched first Children Looked After program in Stockton area, in line with neighbouring NHS Trust.
- Coordinated urgent medical evaluations for children placed into care.
- Maintained comprehensive records of sensitive client information, upholding strict confidentiality.
- Fostered strong relationships with paediatricians and social services, improving inter-agency communication and children's care outcomes.
- Managed databases and information systems, maintaining accurate and accessible records.
- Scheduled meetings to discuss progress of projects and tasks.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Build and maintained strong relationships with partners and key stakeholders.
Education
Diploma in Counselling - Psychology
Kew Training
Brisbane Australia 01.2018 - 10.2018
Foundation Degree in Arts - Law
Open University
Middlesbrough 09.2003 - 09.2005
Associate of Social Science - Sociology
Open University, Teesside University
Middlesbrough 09.2002 - 09.2003
Skills
- Microsoft Office Suite
- Professionalism
- Proactive approach
- Complaint resolution
- CRM Software proficiency
- Time-management
- Documentation expertise
- Communication proficiency
Affiliations
- Interior design, dog walking, live music and food events
References
References available upon request.
Timeline
Administration Coordinator and Chargeback Analyst
BNP Paribas
07.2022 - Current
Customer Support Advisor
BNP Paribas
07.2022 - Current
Diploma in Counselling - Psychology
Kew Training
01.2018 - 10.2018
Chief Operating Officer
Resonate IT
08.2011 - 01.2022
Complaints Officer
South Tees NHS Trust
02.2004 - 03.2006
Foundation Degree in Arts - Law
Open University
09.2003 - 09.2005
Outreach Worker (weekend position)
JAFA PIPS
07.2003 - 02.2005
Associate of Social Science - Sociology
Open University, Teesside University
09.2002 - 09.2003
Speech and Language Therapy Liaison
North Tees NHS Trust
06.2000 - 12.2023
Speech and Language Therapy Liaison
North Tees NHS Trust
06.2000 - 12.2003
Children Looked After Coordinator
North Tees NHS Trust
08.1995 - 12.1999
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