Lindsey Gleave
Southport ,Merseyside
Summary
Results-driven Sales Manager with 18 years of leadership experience in premium retail and beauty sectors. Skilled in driving sales growth, enhancing brand performance, and developing high-performing teams through targeted coaching. Expertise in beauty and fashion operations and brand relationship management. Pursuing Level 5 coaching qualification from the Fashion Retail Academy.
Overview
12
12
years of professional experience
Work History
Sales Manager
Harvey Nichols
Manchester
08.2024 - Current
- Led sales performance across Menswear and Beauty, driving commercial results in premium, high-expectation environment.
- Facilitated store-wide commercial planning, event execution, and achieved key performance indicator delivery.
- Coached and developed diverse team, elevating service standards, product knowledge, and sales conversion rates.
- Delivered daily floor leadership, ensuring exceptional client experience and operational excellence.
- Cultivated partnerships with luxury brands to enhance sales, event participation, and visual merchandising execution.
- Worked closely with P.S. to book VIP clients, manage personalised appointments, and coordinate elevated in-store experiences.
- Worked with marketing to plan and deliver beauty events, including collaborations with Vita and other brand partners.
- Managed stock, replenishment, VM, and brand compliance across multiple premium categories.
Stores Manager
Superdrug (City centre & Retail Park Locations)
07.2014 - 08.2024
- Manages two high-volume stores, delivering strong commercial performance and consistent KPI achievement.
- Oversaw stock control, compliance, audits, and store standards, ensuring operational excellence in fast-paced environments.
- Led teams of 20-40 colleagues, achieving sales and operational targets while enhancing service standards.
- Managed complex operational challenges including staffing, performance, and customer escalations.
- Recruited, coached, and developed talent, improving retention and internal progression.
- Delivered Superdrug's Management development Programme for developing managers across the region.
- Facilitated STAR Coach three-day training course, developing leadership skills and capability across the region.
Education
Diploma of Higher Education - Travel and Tourism
Southport College
Southport 01-2007
Diploma of Higher Education - Business Studies
John Rigby college
Standish, WGN01-2006
GCSEs -
Our lady catholic high school
Lathom 01-2005
Skills
- Sales leadership
- Customer relationship management
- Brand management
- Operational standards and compliance
- Stock, VM and floor standards
- Retail environments
- Training delivery
- Talent development
- People development
Timeline
Sales Manager
Harvey Nichols
08.2024 - Current
Stores Manager
Superdrug (City centre & Retail Park Locations)
07.2014 - 08.2024
Diploma of Higher Education - Travel and Tourism
Southport College
Diploma of Higher Education - Business Studies
John Rigby college
GCSEs -
Our lady catholic high school