Lindsey Davis
Gloucester,United Kingdom
Summary
Driven and empathetic professional with a strong background in customer service, communication, and problem-solving. Passionate about supporting individuals in achieving their goals, I excel in building relationships, providing guidance, and fostering a positive experience for others. My experience in handling customer inquiries, resolving challenges, and offering tailored solutions has equipped me with the ability to advise, mentor, and support students in their academic journey. Adept at active listening, conflict resolution, and time management, I am eager to apply my skills in a university setting to enhance student engagement, well-being, and success.
Overview
10
10
years of professional experience
Work History
Barista/Front of House Staff
Boston Tea Party
Cheltenham
04.2024 - 03.2025
- Prepare and serve coffee, and other beverages to customers in a fast paced environment
- Operate espresso machines, grinders, and other equipment to maintain high quality standards in every drink
- Maintain a clean and organised work environment, adhering to health and safety standards
- Manage cash register and processed payments using POS systems
- Train new staff on coffee preparation, customer service techniques, and company policies
- Collaborate with team members to ensure smooth operations and efficient service during peak hours
- Handle customer complaints professionally and efficiently to ensure satisfaction
Customer Support Specialist
Genesco
Nashville, United States
05.2022 - 12.2023
- Processed inbound customer calls, providing information on services and boosting sales revenue
- Participated in regular training to maintain up-to-date knowledge on company products and policies
- Managed high-volume customer queries through effective multitasking
- Consistently achieved service rating targets by managing customer inquiries with personalized care and attention
- Maintained excellent client satisfaction by providing in-depth support
Lab Analyst
Eastman Chemical Company
Kingsport, United States
11.2021 - 05.2022
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing
- Regularly cleaned and disinfected work areas, complying with Covid-19 regulations
- Disposed of hazardous materials according to industry regulations
- Accurately stored, archived, and retrieved samples, dispatching selected ones to referral sites as needed
- Performed testing procedures according to agreed laboratory protocols
- Recorded all data and results accurately and responsibly
Barista
Starbucks Coffee
Kingsport, United States
07.2020 - 12.2021
- Created specialty drinks according to exact customer requests and preferences
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming, and latte art
- Produced high-volume coffee orders quickly and accurately, meeting customer demand
- Maintained immaculate café conditions by cleaning counters, machines, utensils, and seating areas
- Used excellent memorization skills to maintain extensive drinks menu knowledge
- Warmly greeted and served customers, processing payments promptly to minimize wait times
Sales Lead
Journeys
Johnson City, United States
06.2015 - 07.2020
- Delivered high-quality results within budget and timeframe targets
- Offered friendly, efficient customer service and handled challenging situations with ease
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Processed invoices and payments with complete accuracy
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
Education
Associate’s Degree - Biology
Northeast State Community College
08.2015 - 7 2018
Skills
- Communication & Active Listening
- Customer Service & Relationship Building
- Time Management
- Problem-solving & Conflict Resolution
- Empathy & Emotional Intelligence
- Adaptability & Resilience
- Attention to Detail
- Health and Safety Adept
Timeline
Barista/Front of House Staff
Boston Tea Party
04.2024 - 03.2025
Customer Support Specialist
Genesco
05.2022 - 12.2023
Lab Analyst
Eastman Chemical Company
11.2021 - 05.2022
Barista
Starbucks Coffee
07.2020 - 12.2021
Associate’s Degree - Biology
Northeast State Community College
08.2015 - 7 2018
Sales Lead
Journeys
06.2015 - 07.2020
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