Lindsey Beattie
Aberdeen,Aberdeenshire
Summary
Passionate General Manager with expertise in developing and implementing strategic plans that drive growth and enhance KPIs. Leads and motivates diverse teams to achieve high performance, fostering a positive work environment that promotes teamwork and engagement. Delivers results through effective budget management and compliance with regulatory standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
TRG Concessions
Aberdeen
2024.01 - Current
- Developed and implemented strategic plans to drive growth and achieve KPIs.
- Lead and motivated a diverse team to achieve high performance and productivity.
- Oversaw day-to-day operations, including sales, marketing, finance, and human resources.
- Managed budgets, financial reporting, and cost control initiatives resulting in a positive performance.
- Ensured compliance with licensing regulations, and health and safety.
- Oversaw resource allocation and maintaining budgetary control.
- Fostered a positive work environment that promotes teamwork and employee engagement, which has been reflected in team engagement surveys.
- Developed a full management team.
- Created a positive relationship with our airport business partners.
- Fostered positive reviews and a strong NPS score
Assistant Manager/Deputy Manager
TRG Concessions
Aberdeen
2018.01 - 2024.01
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations to ensure compliance with site standards during opening and closing procedures.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Education
Master of Arts - History
University of Aberdeen
Aberdeen2009-01
Skills
- Strong work ethic
- Attention to detail
- Adaptability and flexibility
- Team leadership and development
- Conflict resolution and problem-solving
- Budgeting and financial management
- Customer service excellence
- Health, safety and hygiene compliance
Certification
- Personal Licence expiring 2nd September 2033
- Highfield Level 3 Award in food Safety for Catering - passed with Distinction
Timeline
General Manager
TRG Concessions
2024.01 - Current
Assistant Manager/Deputy Manager
TRG Concessions
2018.01 - 2024.01
Master of Arts - History
University of Aberdeen