Hi, I’m
LINDSAY NOGUEIRA DA SILVA
Dubai,United Arab Emirates
Summary
Capable Front Office Manager with advanced knowledge in hotel operations. Skilled at identifying and resolving any HR issues and maintaining level of communication necessary for successful hotel operation. Organised, systematic and process driven professional. Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction.
Overview
14
years of professional experience
Work history
LYNDS GROUPLondon
CEO
Job overview
- A boutique full-service concierge and lifestyle design company based in
Maison TournierCourchevel, France
Guest Relations Executive
11.2022 - 02.2023
Job overview
- Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
- Ensured that team of 7 captured highest guest satisfaction at all times through impeccable and bespoke customer service.
- Coordinated efficiently with 5 departments to champion consistently high level customer service.
SMART GLOBAL PRIVACY FRANCE
Team Support
01.2019
Job overview
- Office based sales of Security and Privacy Software
ATOS
Office Administrator
01.2019
Job overview
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
IBIZA SUMMER DAYS
Account Manager
01.2015
Job overview
- Villa rentals - Prior selection of villas in accordance with the customer search criteria - Negotiation with the owners - litigation management check-in / check-out clients.
Heavy Rotations
Booking Agent
01.2014 - 12.2023
Job overview
- Of artists -HEAVY ROTATION - Mannheim (, ) -Study of the event and musical market in Latin America, Spain, Portugal and Italy
- Making contact with establishment owners, gathering information for upcoming events and preparation of offer sheets relating to customer requests.
Grid Girl
01.2011 - 01.2014
Job overview
- TAG HEUER - Grid Girl at the 4 F1 GRAND PRIX of MONACO.
Hostess
01.2012
Job overview
- CANNES FILM FESTIVAL - Organiser of cocktail parties and events.
IBIZA 4 HOLIDAYS
Public
01.2010 - 01.2011
Job overview
- Organization of private events, travel arrangements for VIPs.
PAULO INTERNATIONAL MOTOR SHOW
Hostess
01.2010
Job overview
- For the backstage of the event at NRJ MUSIC AWARDS - Customer reception, promotion of a brand of drink, organization of the David and Cathy GUETTA evening, (Brazil) Presentation of car brands in different languages, customer reception.
FAIR
Translator hostess
01.2010
Job overview
- (Brazil) -Portuguese, French, Spanish at SAO
NANTUCKET BOAT, Fashion TVby LANCEL
Hostess
01.2009
Job overview
- Cannes Hostess for the Nautical Show, Festival de la plaisance de Cannes Promotion of the brand and event, advertising shoot, visitor reception.
SCHUMPETER CONFÉRENCESophia Antipolis
Conference organizer
01.2005
Job overview
- In collaboration with GREDEG (Research Group in Economics, Law and Management)
Education
Diploma from Office
2019
CCA Center Des Guyards
2017
International School of hostesses TUNON
from Public Relations and Events
2014
from Applied Foreign Languages
2010
Bac ES
2009
Skills
- Multilingual office administrator eager to intensify her efforts in providing exceptional customer service
- And support Organized, flexible and efficient with excellent social skills, whilst maintaining a passion for
- Delivering high quality work and thriving both independently and as part of a team
- SKILLS
- Foreign languages
- Great communication skills
- Versatile, flexible and experienced
- Courteous attitude
- Energetic and enthusiastic
- Team player and outgoing
- Luxury hospitality
- Bespoke customer service
- Complaint handling
- Hotel administrative procedures
- Reception management
- VIP guest management
Interests
OTHER INTERESTS
, Travel, reading, fitness, music, cinema, photography, fashion.
Languages
English
Fluent
French
Fluent
Spanish
Native
Italian
Fluent
Portuguese
Native
Timeline
Guest Relations Executive
Maison Tournier
11.2022 - 02.2023
Team Support
SMART GLOBAL PRIVACY FRANCE
01.2019
Office Administrator
ATOS
01.2019
Account Manager
IBIZA SUMMER DAYS
01.2015
Booking Agent
Heavy Rotations
01.2014 - 12.2023
Hostess
01.2012
Grid Girl
01.2011 - 01.2014
Public
IBIZA 4 HOLIDAYS
01.2010 - 01.2011
Hostess
PAULO INTERNATIONAL MOTOR SHOW
01.2010
Translator hostess
FAIR
01.2010
Hostess
NANTUCKET BOAT, Fashion TVby LANCEL
01.2009
Conference organizer
SCHUMPETER CONFÉRENCE
01.2005
CEO
LYNDS GROUP
Diploma from Office
CCA Center Des Guyards
International School of hostesses TUNON
from Public Relations and Events
from Applied Foreign Languages
Bac ES
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