Hi, I’m
LINDSAY NOGUEIRA DA SILVA
Dubai,United Arab Emirates
Summary
Capable Front Office Manager with advanced knowledge in hotel operations. Skilled at identifying and resolving any HR issues and maintaining level of communication necessary for successful hotel operation. Organised, systematic and process driven professional. Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction.
Overview
14
years of professional experience
Work history
LYNDS GROUPLondon
CEO
Job overview
- A boutique full-service concierge and lifestyle design company based in
Maison TournierCourchevel, France
Guest Relations Executive
2022.11 - 2023.02 (3 education.months_Label)
Job overview
- Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
- Ensured that team of 7 captured highest guest satisfaction at all times through impeccable and bespoke customer service.
- Coordinated efficiently with 5 departments to champion consistently high level customer service.
SMART GLOBAL PRIVACY FRANCE
Team Support
2019.01
Job overview
- Office based sales of Security and Privacy Software
ATOS
Office Administrator
2019.01
Job overview
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
IBIZA SUMMER DAYS
Account Manager
2015.01
Job overview
- Villa rentals - Prior selection of villas in accordance with the customer search criteria - Negotiation with the owners - litigation management check-in / check-out clients.
Heavy Rotations
Booking Agent
2014.01 - 2023.12 (9 education.years_Label & 11 education.months_Label)
Job overview
- Of artists -HEAVY ROTATION - Mannheim (, ) -Study of the event and musical market in Latin America, Spain, Portugal and Italy
- Making contact with establishment owners, gathering information for upcoming events and preparation of offer sheets relating to customer requests.
Grid Girl
2011.01 - 2014.01 (3 education.years_Label)
Job overview
- TAG HEUER - Grid Girl at the 4 F1 GRAND PRIX of MONACO.
Hostess
2012.01
Job overview
- CANNES FILM FESTIVAL - Organiser of cocktail parties and events.
IBIZA 4 HOLIDAYS
Public
2010.01 - 2011.01 (1 education.year_Label)
Job overview
- Organization of private events, travel arrangements for VIPs.
PAULO INTERNATIONAL MOTOR SHOW
Hostess
2010.01
Job overview
- For the backstage of the event at NRJ MUSIC AWARDS - Customer reception, promotion of a brand of drink, organization of the David and Cathy GUETTA evening, (Brazil) Presentation of car brands in different languages, customer reception.
FAIR
Translator hostess
2010.01
Job overview
- (Brazil) -Portuguese, French, Spanish at SAO
NANTUCKET BOAT, Fashion TVby LANCEL
Hostess
2009.01
Job overview
- Cannes Hostess for the Nautical Show, Festival de la plaisance de Cannes Promotion of the brand and event, advertising shoot, visitor reception.
SCHUMPETER CONFÉRENCESophia Antipolis
Conference organizer
2005.01
Job overview
- In collaboration with GREDEG (Research Group in Economics, Law and Management)
Education
Diploma from Office
2019
CCA Center Des Guyards
2017
International School of hostesses TUNON
from Public Relations and Events
2014
from Applied Foreign Languages
2010
Bac ES
2009
Skills
- Multilingual office administrator eager to intensify her efforts in providing exceptional customer service
- And support Organized, flexible and efficient with excellent social skills, whilst maintaining a passion for
- Delivering high quality work and thriving both independently and as part of a team
- SKILLS
- Foreign languages
- Great communication skills
- Versatile, flexible and experienced
- Courteous attitude
- Energetic and enthusiastic
- Team player and outgoing
- Luxury hospitality
- Bespoke customer service
- Complaint handling
- Hotel administrative procedures
- Reception management
- VIP guest management
Interests
OTHER INTERESTS
, Travel, reading, fitness, music, cinema, photography, fashion.
Languages
English
Fluent
French
Fluent
Spanish
Native
Italian
Fluent
Portuguese
Native
Timeline
Guest Relations Executive
Maison Tournier
2022.11 - 2023.02 (3 education.months_Label)
Team Support
SMART GLOBAL PRIVACY FRANCE
2019.01
Office Administrator
ATOS
2019.01
Account Manager
IBIZA SUMMER DAYS
2015.01
Booking Agent
Heavy Rotations
2014.01 - 2023.12 (9 education.years_Label & 11 education.months_Label)
Hostess
2012.01
Grid Girl
2011.01 - 2014.01 (3 education.years_Label)
Public
IBIZA 4 HOLIDAYS
2010.01 - 2011.01 (1 education.year_Label)
Hostess
PAULO INTERNATIONAL MOTOR SHOW
2010.01
Translator hostess
FAIR
2010.01
Hostess
NANTUCKET BOAT, Fashion TVby LANCEL
2009.01
Conference organizer
SCHUMPETER CONFÉRENCE
2005.01
CEO
LYNDS GROUP
Diploma from Office
CCA Center Des Guyards
International School of hostesses TUNON
from Public Relations and Events
from Applied Foreign Languages
Bac ES