Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs to delivery exceptional service . Successful at overseeing daily operations
Diligent trainer and mentor with exceptional management abilities and results-driven approach
Overview
25
25
years of professional experience
Work History
Business manager
McDonald UK
Gloucester, Gloucestershire
07.1998 - Current
- Independently managed recruitment, employee motivation and training.
- Provided directions and feedback to team to amplify improvement.
- Scheduled employee shifts and assigned designated tasks and duties.
- Implement cleaning schedule to promote sanitation and hygiene standards.
- Directed team to practice proper handling food procedures to maintain excellent standards.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Established budgets based on historical, current and forecasted business data.
- Purchased supplies to maintain consistent inventory.
- Answered questions and resolved customer and employee complaints.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
Education
GCSEs -
NVQ Level 2 - Hospitality Quick Service
NVQ Level 2 - Team Leading
First Aid At Work -
Mental Heath First Aid -
Skills
- Staff training and development
- Business planning
- Performance development planning
- Hospitality business management
- SMART goal setting
- Coaching leadership
- Staffing requirements
- Customer Relations
- Conflict resolution
- Food safety assessment
- Health and hygiene compliance
- Risk assessment
Volunteer History
Community first responder St John Ambulance 2005-2009
Attend to calls for immediate medical assistance on behalf of the ambulance service
Timeline
Business manager - McDonald UK
07.1998 - Current
Tewkesbury School - GCSEs,
lcci - NVQ Level 2, Hospitality Quick Service
Education Development international - NVQ Level 2, Team Leading
West Aid Training Co - First Aid At Work ,
West Aid Training Co - Mental Heath First Aid ,
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