Lindsay Pottle
Epping ,Essex
Summary
Hardworking, reliable and eager to learn. I cope well with criticism and am always looking for ways to improve personally and within the workplace. I work well with others as well as alone and enjoy meeting new people. I get a high level of personal satisfaction from being in a position to help others.
Overview
18
18
years of professional experience
Work history
Care Taker
Epping Town Council
Epping, Essex
2023.02 - 2024.09
- Ensured function rooms were safe and clean before and between uses.
- Opening and locking the building before/after bookings and functions.
- Hosting functions led by the local councillors.
- Interacting and communicating with other staff members and guests to ensure smooth running of bookings.
- Reporting and logging any accidents or incidents during shifts.
Waiter bartender
Mitchells and Butler
Buckhurst Hill, Essex
2023.06 - 2024.02
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Waitress supervisor
Mitchells & Butlers
North Weald, Essex
2011.09 - 2014.05
- Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
- Trained, coached and mentored new staff to harness menu knowledge and effectively upsell.
- Provided constructive feedback to drive performance of waiting staff through regular 1:1 and team meetings.
Assistant manager
Mitchells and Butlers
Epping, Essex
2006.07 - 2011.09
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
qualification in caring for dementia patients - care
05/2021 -
GCSEs -
07/2004 -
- English Literature B
- English Language B
- Maths C
- Media Studies B
- History C
- Art B
- Science C
Skills
Excellent communicator
Money handling/ managing
Good people skills
Motivating others
Timeline
Waiter bartender - Mitchells and Butler
2023.06 - 2024.02
Care Taker - Epping Town Council
2023.02 - 2024.09
Waitress supervisor - Mitchells & Butlers
2011.09 - 2014.05
Assistant manager - Mitchells and Butlers
2006.07 - 2011.09
Harlow College - qualification in caring for dementia patients, care
05/2021 -
Epping St Johns Church of England School - GCSEs,
07/2004 -