Work Type
Part timeLocation preference
On-siteLocation: LONDON, East London
Open to relocation: No
Lindsay Gituku
Healthcare Assistant/ Healthcare support worker
LONDON,East London
Work preference
Summary
Dedicated healthcare professional with a strong focus on patient-centred support and healthcare administration. Demonstrates exceptional communication and active listening skills, ensuring effective support for vulnerable individuals while maintaining confidentiality and safeguarding practices. Proficient in record management, patient guidance and inquiries, with a commitment to professionalism, reliability, and compassionate care. Adept at managing patient flow and adhering to procedures with cultural awareness and respectful communication. Career goals include advancing in healthcare administration to further enhance patient advocacy and support systems.
Overview
2
2
Languages
1
1
Certification
9
9
years of post-secondary education
1
1
year of professional experience
Work history
Healthcare Support Assistant
Outspan Hospital
Nanyuki, Laikipia East
2025.11 - 2026.09
- Assisted patients during busy visits while following professional care standards.
- Greeted and directed patients, handling reception enquiries and basic duties.
- Provided reassurance during visits through attentive support and clear updates.
- Offered emotional support while maintaining dignified, compassionate patient care.
- Worked with healthcare staff to keep daily routines and patient flow smooth.
- Communicated respectfully with patients, families, and colleagues from varied backgrounds.
- Completed reception administration tasks while handling patient information responsibly.
- Maintained confidentiality and followed procedures for patient data handling.
- Followed workplace instructions and procedures while meeting professional standards daily.
- Supported the healthcare team by assisting colleagues as required.
- Delivered patient-centred professionalism with patience and calm, respectful conduct.
- Managed multiple tasks while maintaining organisation and quick responsiveness.
- Improved customer satisfaction through meticulous attention to administrative details.
- Coordinated staff schedules to support timely coverage and productivity.
- Organised meeting paperwork to help support clear, efficient decisions.
- Supported efficient decision-making by preparing accurate meeting paperwork.
Education
Msc - Public Health
University of East London
London 2026.09 -
Bachelor of Arts - Social Work
University of Eldoret
Eldoret, Kenya 2021.09 - 2025.11
Certificate of Higher Education - Healthcare Support Assistant
Outspan Medical College
Nyeri, Kenya 2024.01 - 2024.11
Kenya Certificate of Secondary Education -
Tumutumu Girls' High School
Karatina, Kenya 2016.01 - 2019.11
Skills
- Patient-centered support
- Healthcare administration
- Communication and active listening
- Support for vulnerable individuals
- Emotional reassurance
- Safeguarding practices
- Confidentiality and information handling
- Record management
- Patient guidance and inquiries
- Teamwork and collaboration
- Professionalism and reliability
- Compassion and empathy
- Organizational skills
- Patient flow management
- Basic digital literacy
- Adherence to procedures
- Cultural awareness and respectful communication
- Patience and resilience
- Patient advocacy
- Administrative proficiency
- Basic Life Support Certification
- Telephone etiquette
- Billing procedures
Custom
Member of the Kenya Association of Healthcare Support Assistant (KAHSA)
Languages
English
Advanced
Swahili
Advanced
Certification
Basic Life Support
Digital literacy
Timeline
Msc - Public Health
University of East London
2026.09 -
Healthcare Support Assistant
Outspan Hospital
2025.11 - 2026.09
Certificate of Higher Education - Healthcare Support Assistant
Outspan Medical College
2024.01 - 2024.11
Bachelor of Arts - Social Work
University of Eldoret
2021.09 - 2025.11
Kenya Certificate of Secondary Education -
Tumutumu Girls' High School
2016.01 - 2019.11