Lindsay Cook
Lowestoft,Suffolk
Summary
I am a hard working, friendly individual with a strong work ethic and excellent communications skills.
My varied jobs over the years have taught me to be a strong team player and to have the ability to adapt in situations whilst maintaining professionalism.
I am experienced in administration tasks and have excellent knowledge and understanding of general IT systems.
I see myself as polite, friendly and professional with the same approach both in person and on the phone.
I have the eagerness to learn new things and to and always put the upmost effort in whatever task that is presented to me.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Attendance, Admissions and Welfare Manager
Pakefield High School
Lowestoft, Suffolk
10.2018 - Current
- Maintain accurate daily student attendance records and monitor attendance trends.
- Prepare and send attendance-related letters and communications to parents/carers.
- Hold conversations with students and parents to discuss attendance concerns and provide support.
- Organise and lead attendance meetings with parents, including escalation where necessary.
- Issue Fixed Penalty Notices (FPN) in line with school and local authority procedures.
- Provide first aid support to students in accordance with school policy and training.
- Manage ordering and monitoring of supplies, ensuring resources are maintained and cost-effective.
- Ensure equipment is regulated, maintained and compliant with safety standards; coordinate staff training where required.
- DSL-trained, supporting pastoral and safeguarding teams with student welfare concerns.
- Drive the school minibus for student transport and off-site activities (MIDAS or equivalent).
- Oversee in-year admissions processes, including communication with families and updating school systems.
- Carry out general administrative duties to support smooth daily running of the school.
Attendance Officer
Sir John Leman High School
Beccles, Suffolk
01.2015 - 10.2018
- Chasing and monitoring daily registers to ensure accurate attendance records
- Managing administrative tasks, including data entry and updating attendance systems
- Making and receiving phone calls to follow up on student absences and attendance queries
- Meeting with parents and carers to discuss attendance concerns and support improvements
- Working collaboratively with staff to track and promote good attendance
- First Aid trained – providing appropriate support in line with school procedures
Business Sales
BT
Norwich, Norfolk
08.2005 - 12.2014
- Handled high-volume inbound calls, providing professional advice and support to business customers.
- Assisted new and existing businesses with telecommunications solutions, including ordering phone lines, broadband packages, and tailored business services.
- Performed credit checks and assessed eligibility to ensure accurate account setup and compliance with company processes.
- Delivered clear, customer-focused communication to a wide range of public and business clients.
- Managed service orders from initial enquiry through to activation, ensuring timely and accurate completion.
- Resolved customer queries efficiently, maintaining high levels of customer satisfaction and service quality.
- Worked collaboratively with internal teams to escalate and solve complex issues when required.
Education
NVQ Level 3 - Uniformed Services
East Coast College
Lowestoft 09.2003 - 06.2005
A-Levels -
Benjamin Britten High School
Lowestoft 09.2003 - 07.2004
GCSEs -
Benjamin Britten High School
Lowestoft 09.1999 - 06.2002
Skills
- Knowledge of safeguarding legislation
- Incident reporting & record keeping
- Policy implementation and compliance
- Confidentiality and data protection (GDPR)
- Ability to build trust and rapport
- Conflict resolution and de-escalation
- Professional boundaries
- Supporting vulnerable learners
- Mental health awareness
- Understanding of SEND needs and inclusion
- Assessing level of risk and urgency
- Critical thinking under pressure
- Judgement and decision-making
- Problem-solving
- Case management
- Maintaining accurate records
- Prioritising workload in high-pressure situations
- Working to procedures and deadlines
- Empathy and patience
- Resilience
- Integrity and discretion
References
References available upon request.
Timeline
Attendance, Admissions and Welfare Manager
Pakefield High School
10.2018 - Current
Attendance Officer
Sir John Leman High School
01.2015 - 10.2018
Business Sales
BT
08.2005 - 12.2014
NVQ Level 3 - Uniformed Services
East Coast College
09.2003 - 06.2005
A-Levels -
Benjamin Britten High School
09.2003 - 07.2004
GCSEs -
Benjamin Britten High School
09.1999 - 06.2002