Linda Elohorzino Erezih
Dartford
Summary
Proven Scrum Master with a track record of enhancing team efficiency by implementing Agile methodologies at FEMODE CONSULTANCY. Excelled in fostering collaboration and driving project progress through effective communication and sprint planning. Demonstrated empathy in customer interactions at MOIRE DESIGN LTD, significantly improving client satisfaction and loyalty. Skilled in Agile coaching and emotional intelligence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scrum Master
FEMODE CONSULTANCY
03.2023 - Current
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Communicated project updates to stakeholders at all levels.
- Promoted learning environment by organizing workshops on Agile and Scrum practices for team.
Customer Service Representative
MOIRE DESIGN LTD
06.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained up-to-date knowledge of product and service changes.
Skills
- Agile Metrics Tracking
- Agile Coaching
- Project Management
- Sprint Planning
- Teamwork and Collaboration
- Effective Communication
- Presentation Skills
- Empathy and Emotional Intelligence
Certification
- Certified Scrum Master , PSM1
Golfing, Gardening, Singing, Cooking , Graphic design and Crossword puzzles.
I like golfing fortnightly, gardening most weekend with the kids, singing whenever I'm free to do it and cooking for my family and friends is a thing of joy.
Languages
Isoko
Native language
English
Advanced
C1
Timeline
Scrum Master
FEMODE CONSULTANCY
03.2023 - Current
Customer Service Representative
MOIRE DESIGN LTD
06.2021 - 03.2023
- Certified Scrum Master , PSM1
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