Linda Williams
CHESTERFIELD,derbyshire
Summary
Experienced hospitality professional with a strong background in bartending, customer service, and team leadership. Demonstrated expertise in staff training delivery, sales persuasion, and complaint handling. Proficient in hygiene standards compliance, food safety regulations, and health and safety compliance. Skilled in event coordination, venue promotion techniques, and supplier relationships. Adept at managing point of sale systems, scheduling staff rotas, and stock control. Committed to maintaining high standards of service and efficiency while fostering a positive customer experience.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
landlady
self employed at the black swan
Ashover, Derbyshire
01.2025 - Current
- Negotiated contracts successfully to secure long-term tenancies.
- Organised efficient waste disposal methods across properties enhancing sanitation practices.
- Built strong tenant relationships to increase property occupancy rates.
landlady
self employed at the britannia
new tupton, Derbyshire
12.2023 - 01.2025
- Kept detailed records of rental payments, facilitating accurate financial management.
- Coordinated necessary repairs and renovations for improved property standards.
- Identified required property improvements by conducting regular inspections.
- Ensured timely rent collection by establishing clear payment procedures.
- Organised efficient waste disposal methods across properties enhancing sanitation practices.
bar manger
Britannia kesley holt
new tupton , derbyshire
05.2017 - 05.2022
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Trained new staff on customer service protocols to enhance guest experience.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
bar maid
new inn tupton carl bagshaw
new tupton chesterfield, Derbyshire
01.2007 - 01.2017
- Managed stock levels to avoid unnecessary wastage or shortages.
- Cultivated regular clientele with excellent interpersonal skills and product knowledge.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Assembled cocktail ingredients for the creation of signature drinks.
- Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Checked identification to prevent underage drinking in compliance with legal requirements.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Demonstrated versatility, adapting to different roles as required during shifts.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Verified guest ID prior to serving liquor.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Refused drinks service to guests without appropriate proof of age.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
Education
GCSEs - Gsces
Parkside Community School
Chesterfield 09.1993 - 07.1998
Diploma of Higher Education - Horse
Broomfield Collage
Chesterfield 09.1998 - 07.2000
Skills
- Staff training delivery
- Sales persuasion
- Complaint handling expertise
- Knowledge of hygiene standards
- Bar layout design understanding
- Venue promotion techniques
- Hygiene standards compliance
- Bookkeeping basics
- Restaurant layout planning
- Food safety regulations
- Customer orientation
- Till operations proficiency
- Bartending techniques
- Scheduling staff rotas
- Table service techniques
- Alcohol laws compliance
- Cash handling
- Order processing
- Menu knowledge
- Hospitality management
- Event coordination
- Point of sale systems
- Wine knowledge
- Supplier relationships
- Stock control
- Point of sale operation
- Time efficiency
- Table service standards
- Scheduling software
- Health and Safety Compliance
- Team Leadership
- Staff training
- Risk Assessment
Affiliations
- socialising , horses , skittles , pool team , football , hiking
Certification
personal licence for the sale of alcohol
premises licence
driving licence
dog and human first aid
bhs stage 1,2,3
road and safety test
Languages
English
Fluent
Timeline
landlady
self employed at the black swan
01.2025 - Current
landlady
self employed at the britannia
12.2023 - 01.2025
bar manger
Britannia kesley holt
05.2017 - 05.2022
bar maid
new inn tupton carl bagshaw
01.2007 - 01.2017
Diploma of Higher Education - Horse
Broomfield Collage
09.1998 - 07.2000
GCSEs - Gsces
Parkside Community School
09.1993 - 07.1998